My phone turns its sound off

it seems that randomly my phone alerts just turn off. for no reason, it just happens
i'm not sure why or how this happens either. since the vibrate will always work, but sometimes when my phone is set to loud it just won't make any noise, is there a way to fix this? the only way i can fix it is by a battery pull which is a bit annoying by now

Hello MoonMan32 and welcome to the BlackBerry Support Community Forums.
It sounds like a possible corrupt profiles database.
Follow KB10167 to clear the databases (Sounds and Profiles)
You will have re-establish your tones afterwards.
Let me know how you make out.
Thanks! And have a great day
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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