My phone was working fine and at the same time the samsung logo came up saying there was a software update, the screen went green with lines and static. Help?
I spent time online chatting with reps from Samsung who tried to get me to do a factory reset even though I'd already told them I couldn't access the screen at all. They ended up suggesting I just send it in for a warranty replacement as the phone was only purchased in the summer. I'd like to see if there are other options? I'm trying Verizon's Software Repair assistant but it seems to be stuck at the 25% downloading mark for quite some time. I'm worried I've killed all my data back up as a result. ANY help would be incredible now.
Morning DeeHutton,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Best of luck,
Mario
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I purchased a new iphone 4 last week and it has been working fine until yesterday the screen was freezing. Today I have restored factory settings and restored settings from a back up from a previous iphone 3G. The restore has not fixed the freezing issue. Any thoughts?
Only a week old? Take it back and get a new one one....call that one DOA,
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i was watching a tv show on itunes and suddenly the screen went green ,what can i do
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press and hold the home and power buttons until the Apple icon is displayed, then let go.
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My G5 iMac has a screen color problem. The color is green with lines. What can I do to repar this? Sometimes the screen will freeze and I have to reboot the computer and the screen will be normal for up to 5-6 hours and then suddenly changes back to a greenish color.
Try running in Safe mode. This leaves out some video drivers. Which results in machine not using advanced video hardware.
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https://discussions.apple.com/message/16057567#16057567
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After apple wiped my hard drive, my computer no longer recognizes my iphone 4. It will charge, but doesn't show up in my sidebar or in itunes. My computer says there are no software updates available. I'm running OSX 10.5.8 and itunes is 10.3.1.
After apple wiped my hard drive, my computer no longer recognizes my iphone 4. It will charge, but doesn't show up in my sidebar or in itunes. My computer says there are no software updates available. I'm running OSX 10.5.8 and itunes is 10.3.1.
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The title kind of sums it up. After having my 3GS for over a year without issue, it started acting up today. I had my phone on my desk at work, and had been checking my e-mail, news, and web intermittently throughout the morning. I set the phone down, in it's typical spot without issue. No dropping, no hits, no...nothing. Just set it on the desk and go about my work.
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UNTIL the screen goes dark from inactivity. From that point on, it will ONLY come back in the full-white-screen mode UNTIL I reboot it again, in which case it's again functioning normally...UNTIL the screen goes black from inactivity. I can hear the phone make text-alert noises as texts come in, my e-mail continues to download regularly, etc. But it stays stuck in this white screen anytime the battery saver turns the screen black.
Any ideas on this?So, I've received and installed a replacement digitizer screen / component. The good news is that the digitizer works just fine! Screen swipes, finger tracking, etc are all great.
The bad news...is that it didn't fix my white screen issue. Same symptoms...everything works fine at boot. As long as I keep the screen from going dark, everything continues to work fine (rapidly consuming battery, of course). If, at any time, the screen goes dark (get a call, accidentally press the top button to shut down the screen, etc), the screen will only come back on as a white screen.
All touch components are working fine at this time. I've grown to remember where the "power down" swipe is located, so I press and hold the power down button, then swipe where I know the "power down" swipe is located. Phone will shut down.
Restart the phone, and repeat the process. Anyone have any other ideas? -
My phone has been fine, then yesterday I tried to open an app, a phone call came through at the same time, and the screen went blank and now is unresponsive. I have tried holding the lock and home button, I have tried holding the home button while connecting to my laptop but sadly to no avail. What do I do now?
This was the third Restore I've attempted today.... 'm not sure what all I did including unplugging and plugging it back in, and messing with tryign to select my phone vs. my husbands but it starting moving again. It's now attempting to "back up" from ICloud... we'll see. Thanks
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the problem is i'm from EGYPT AND WE DON'T HAVE APPLE RETAIL STORE so can i send it back to united states by mail and they send me back a new one via mail also or this is difficult ??
please help ,,,The support request must be initiated in the country or region that the device was purchased in. The only exception is countries in the EU. So the OP would need to send the phone to someone in the US, and then that person would need to initiate the support request, once the issue is resolved, the person the OP sent the phone to would need to send the phone back to the OP.
That is why it is problematic to purchase phones in different countries. -
I cracked my iPod touch screen...how much would it cost to replace the screen? The iPod works perfectly, but the pieces of the screen are chipped and cracked. Please help!
Contact Apple or a third party repair center and ask.
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Hi, I have a Mac OS X Version 10.7.3
I was playing fine this morning but when I tried to load Runescape just now I keep getting the message
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It appears that you do not have Java installed, or your version of Java is out of date. To play this game for free please click here to download the latest version of Java. Alternatively, click here to get the downloadable version of the game."
I've done the software update. It restarted and even said it was reinstalling Java but when I tried to load it on the browser again, I got the "Please Update Java" message. I went to the Apple website to manually download Java for OS X Lion 2012-002 but it says that a newer version is already installed on my Mac.
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If it is, then the site is defective. -
I updated my iphone to IOS 6 which means i also need to update my itunes. When i tried to do this it said I need to update software but when I click on software update, it searches and then says no updates available. Can anyone help me please? thankyou very much
10.5.8 is the final version of Leopard. After that you need a paid-for upgrade to Snow Leopard - if your Mac can run it:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
Whilst Apple have withdrawn Snow Leopard from download, you can still get it from Apple by calling 1-800-MY-APPLE (if you are in the USA) and they will supply the SL DVD for $30. You can also purchase the code to use to download Lion from the same number.
If you are outside the US call your national Apple Helpline:
http://support.apple.com/kb/HE57
If you're in the UK, use this number: 0871 508 4400
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard. -
Can someone please help me figure out how to update my computer?
Welcome to the Apple Support Communities
Mac OS X Snow Leopard is a paid upgrade, so that's why you don't see it in Software Update.
First, check if your computer is supported > http://support.apple.com/kb/sp575 If it's compatible, make a backup of your files and buy Snow Leopard > http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
Then, insert the DVD and upgrade. After upgrading, open > Software Update to update to Mac OS X 10.6.8 -
My friend was sending a text with a pic as an attachment and then suddenly, she got a blank screen with the white apple logo and it then shut off. When she turned it back on, she discovered all her texts and her contacts were missing. How can she get them back? She's got a iOS 4.3.5 with a 16GB iPhone 4.
Connect to the computer she regularly syncs to, right click on the iPhone's name in iTunes, and choose "restore from backup".
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is there another way to restart?
- After charging for half an hour see if placing the iPod in recovery mode will allow iTunes to see the iPod so you can restore the iPod. For recovery mode see:
iPhone and iPod touch: Unable to update or restore
- Next try DFU mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Last, make an appointment at the Genius Bar of an Apple store.
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