My phone will not turn on

can anyone help me please?
i have a blackberry tourch and sometimes the touch will not work and my touch pad wont work then it does.
The battery died so i put it on charge, the red indicator light stays on upto a minute then the battery symbol with the yellow lightenin symbol appears showing that its charging. i attempt to turn the phone one but still nothing is happening. i have tried changin chargers but still the same thing is happening. i cant even update the phone as it will not turn on.
i have tried suggestions from the forum but still nothing happens, any more ideas?
katie

Hi kcapewell and welcome to the BlackBerry Support Community Forums!
Plug in your BlackBerry® smartphone, remove and reinsert your battery then hold the end call button down for 15 seconds. Let us know if this works.
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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