My phone will ring but when you answer there is no sound, no sound when ringing out either??

my phone will ring but when you answer there is no sound, no sound when ringing out either??

Hey dannibananny,
Thanks for the question. I understand you are experiencing issues with the receiver on your iPhone 4. The following resource may help to resolve your issue:
iPhone: Receiver and call audio quality issues
http://support.apple.com/kb/ts5196
Follow these steps to resolve the issue:
1. Increase the volume during the call.
2. Make sure nothing is blocking the receiver. If you're using a protective case or display film, remove it and try again.
3. Make sure nothing is plugged into the headphone jack or the dock connector.
4. Check the receiver opening to see if it is clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush.
5. Try another location with better signal. If the audio issue happens only when on a call, it could be due to the location.
6. If the iPhone is paired with a Bluetooth headset or a car kit, try turning off Bluetooth on your device. Learn more about troubleshooting Bluetooth connections.
7. Restart the iPhone.
8. Make sure your device is up to date.
9. If the issue is not resolved after restoring the iPhone software, contact Apple Support.
Thanks,
Matt M.

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Hey David Koh TP,
Thanks for the question. It sounds like your devices are set up to use continuity together. Specifically, it sounds like you are signed into the same Apple ID in FaceTime, and have iPhone Cellular Calls enabled. To resolve your issue, simply disable this setting:
Connect your iPhone, iPad, and iPod touch using Continuity
http://support.apple.com/kb/HT6337
Turn off iPhone cellular calls
To turn off iPhone Cellular Calls on a device, go to Settings > FaceTime and turn off iPhone Cellular Calls.
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We appreciate your feedback on this matter, gingerspice913. I've not come across this issue before. Do you know how long it has been since the issue began? Please try to reset the network settings to see if it helps http://vz.to/1swAJbD?
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"Your face is so ugly, it broke your phone!" Ha ha. Get it? How I was joking there? About your iPhone not working correctly after... <sigh>
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My phone will ring but when you answer there is no sound, no sound when ringing out either??

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