My phone won't download my music

My phone won't download my music purchases and I can't sync my music from my computer

DO you have two ID's?

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    annalisefritz wrote:
    I had a old iPhone 5 and it broke. I went to the Apple story and they gave me a new one. This new iPhone won't download any music.
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    just a few questions:
    1) what kind of computer are you on?
    2) What operating system are you using?
    3) Have you installed any 3rd party apps?
    4) Are you using AT&T as your cellular provider?
    5) Have you installed anyother updates prior to this one?
    6) What version of iTunes are you using?
    7a) Do you have a 4gig or 8gig iPhone?
    7b) How much free space is left on your phone?
    or
    7c) how many songs have you placed on the phone?
    8) Is there a Apple store in a city you are traveling within?
    9) Is there another computer with iTunes installed that you can try to update on?
    10) Did you name your phone using a ' or other symbol... if so right click in itunes and rename..

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    I've had the same problem. I contacted apple itunes help but still not working.

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