My phone won't recognize my thumb print

I charaged my phone overnight and now this morning it won't recognize my thumb print and the salesperson at Verizon didn't set up a pin number for me.

Hi dafrey44,
You may want to use this article to help you troubleshoot this issue with your Touch ID sensor:
iPhone 5s: Using Touch ID
http://support.apple.com/kb/HT5883
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

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I just updated to IOS 8.2 and it won't recognize my thumb print and I forgot my passcode. What do I do?

Great, I knew I shouldn't have updated right away. Now post update my phone is not reading my thumbprint and just wants me to manually enter my passcode, and I don't remember it. What do I do to recover the passcode?

There is no recovery of passcode, you will need to restore your phone as new to remove the passcode.
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

After updating to IOS 8, my phone won't recognize my TV.

After updating to IOS 8, my phone won't recognize my TV via AV cable.

Same problem here on four devices, two of which aren't even running iOS 7. App updates just disappear from the app store app and the app tells me all my apps are up to date when they aren't.
This problem fixed itself on the iPhone 4 this morning after I synced it with iTunes last night. My iPad 3 is now listing app updates, but it stalls when I try to download them, so I'm updating via iTunes now.
I suspect this is a server problem on Apple's end (I noticed iTunes match isn't working this morning either....). Try syncing your phone with iTunes in the meantime or updating each app individually through the purchased app list (just click on it and you can update on a per app basis).

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My phone won't recognize my password for any of my emails

Hi dafrey44,
You may want to use this article to help you troubleshoot this issue with your Touch ID sensor:
iPhone 5s: Using Touch ID
http://support.apple.com/kb/HT5883
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

HP Envy 5530 - computer won't recognize that the printer is on the same network

Product Name: HP ENVY 5530
OS: Windows 8.1
No changes made to system before issue occured
I bought this wireless printer last week (5-13-14). I have a working printer that was connected to my husband's work laptop via USB cable, but needed one to connect to our family computer, which is in a different room with the modem/router. My husband travels for work, so I want to be able to print without disturbing him and while he is away on business. I turned the printer on and connected it to my network with the password and printed out the network settings and the wireless report. There are about 8 other wireless networks in range of my printer (we're in a residential neighborhood), but we aren't having a problem with it connecting to someone elses stuff. I went online to download the driver software and it downloaded fine. I clicked on the desktop icon to launch the control panel for the printer and it opened up for me to install the printer. I went through every step and it won't recognize the IP address or the name of the printer, and therefore won't open up for me to do any scanning. Both the printer and PC are connected to the same network, but they won't recognize each other when it comes to going through the HP software to scan or print. I can go into word or something to print and it will let me print wirelessly, but it won't do anything from the control panel of the print software because it thinks the printer hasn't been installed. I've had Windows 8 on this computer since I bought it in 2012, but I have the computer defaulted to go to my desktop instead of the start screen, so I don't know if that makes a difference. I am going to go ahead and remove the device and uninstall everything so I can try again later. If I had known this was going to be a problem, I would have not bought the printer and just kept on doing what we'd been doing.

Hello SarahD_07,
Welcome to the HP Support Forums!
I understand you are having some troubles getting the Envy 5530 printing wireless on Windows 8.1. Are you able to take the I.P address of the 5530, type it into the address bar of your web browser and hit enter. Does it load a page about the printer?
Run the Print and Scan Dr to see if it can clear up the scanning issues if you can view that above page.
I will look out for your reply,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Won't recognize my scanner, printing works though

I recently switched my printer to my MacBook Air running latest software (10.8.3) as my PC died. When installing, it found the right driver automatically for my Brother DCP 8060 CUPS. I am able to print just fine. However have spent several hours trying to get it to recognize the scanner to no avail.
Troubleshooting I have tried was to remove the Brother's driver and reinstall with apples latest Brother printer drivers (i found it here http://support.apple.com/kb/DL894) and then re-connected my printer. Same result. I can print but can't scan. The Image Capture app shows no scanner. Preview's "Import from Scanner" is greyed (non-clickable).
I also followed the instructions from Brother's site for Mac 10.8 driver downloads for both printer and scanner (found here http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_index.html ?reg=us&c=us&lang=en&prod=dcp8060_all&dlid=&flang=English&os=115&type2=-1) as well as tried to update the printer firmware per this page (firmware update failed as "couldn't find device). The TWAIN Scanner driver installed but set up failed stating it couldn't find the scanner.
Note, this is not a wireless printer. I am connecting it via a serial to USB cable.
I am not sure what to do. If anyone has a suggestion..?

Well, I figured out the problem. The usb port on the printer was damaged (prongs were bent). After I fixed it, it connected!

Macbook Air won't recognize HP Envy printer

Just bought an HP Envy so that I could print easily from Macbook Air, iPad and iPhone. Starting with Macbook Air. Both are connected to the web via Airport Extreme. Can add printer to Air via IP address, but it really doesn't see it and won't print.

Are the printer drivers installed? You should not use the drivers from CD as they are alyas old.
If the driver inn't installed, plug the printer in via USB and go to the Apple menu and select Software Update. That should install the software.
If that fail, you may need to call HP to see if the printer is indeed connected to the Airpot network properly. You should not have to set it up by IP address. It should should show up as Bonjour.

Phone won't recognize any keys

I have the Blackberry Curve 8330 smart phone through Boost Mobile. I have only had it for at least 5 months and have had no real problems except for a few here and there. About less than a week ago though, my phone started to restart for no reason without me touching it. Today I was texting a friend and after I hit send on a message I put the phone on the desk beside me and when I looked at it again after a few minutes the phone was restarting again so I didn't worry about it and looked away. Again when I looked back the screen was black and I figured it was done restarting so I tried to hit the keys so I could text again and it wouldn't work so I didn't know what was wrong. I pulled out the battery since none of the buttons would work and again I looked away because it takes so long to start up. When I looked back it was the same story. I tried another battery I have and it was the same story yet again. Finally I tried to connect it to the computer since I thought maybe the battery might be going dead since they both were refurbished and when I did it went straight to the home screen which means it was on. I tried to hit all the keys and yet again it wouldn't work. All I can do is move the highlighter through the icons on the home screen, but I cant click them with the trackball. I searched online for help at this point and found on here a section that says about restarting the OS and thought that might help, so I followed the instructions as they appeared on here and it is still the same story, but now in the back of the phone there is a message that says about the Blackberry and it seems to be the user agreement message that pops up so when the OS is redone so I think it worked, but yet again the keys won't work. Then my alarm went off which I forgot was on, and it was keep going off and I couldn't stop it so I again restarted the phone and the alarm is keep going off every time I try.
Can anyone help me get my phone fixed? I don't have the money for another Blackberry and would like to keep using the Blackberry as it is a good phone. What can I do to fix it and would this be covered under the warranty? I do text on the phone a lot so could that be what caused it/ I don't think it would be from texting though because none of the buttons work, not just the keypad but also the mute button on top and buttons on the sides. Please help me.

It does sound like a hardware problem. You should have a one year warranty on the device. Contact your wireless service provider for assistance in getting it replaced.
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New phone won't recognize sim card

I just received a replacement for my motorola droid 4. In the start up tutorial, first thing it says it take out sim card from old phone and put it in the new one. I've done that but the screen stays on A SKM card is needed to operate this phone. Please turn off your phone and insert your SIM card. I have powered off and re inserted the SIM card several times but it continues to not recognize that the SIM card is installed. HELP!!!

One of three things is going on here. Either the SIM is being inserted incorrectly into your replacement phone, the SIM itself needs to be replaced or the SIM slot on the replacement phone is faulty. It's possible that if you touched the gold contact on the side of the SIM card that it was corrupted and now isn't responding inside of your phone.

OSX 10.5.8 won't recognize Canon iP2702 printer

I just used the installation disc that came with my Canon iP2702 printer to install it on my Macbook w/10.5.8.    Canon says that the printer is compatible with Leopard in all of its literature.
I installed the driver that is on the disc, with the complete installation package. I followed the installation instructions to the letter.    The printer was not listed when I tried to print a document.
Then I went on Canon's site and downloaded the latest version of the driver. I installed it, but still the printer was not listed when I tried to print.   Nor was it listed when I tried to add a printer.
I rebooted the computer after the driver installation.   Still nothing.
Am I missing something?
Any tips greatly appreciated.

Hi David,
Try this for a start...
Mac OS X: About the Reset Printing System feature ...
http://support.apple.com/kb/HT1341?viewlocale=en_US
10.5/10.6/10.7/10.8 instructions...
In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.
if you hold option and click the "-" tab it resets the printing system.
http://www.macosxhints.com/article.php?story=20031215144430486
Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.
Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.
Resetting the printing system in Mac OS X 10.5.x+++
To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
Choose System Preferences from the Apple menu.
Choose Print & Fax from the View menu.
Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."
As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.
http://support.apple.com/kb/ht1341
Reboot.

Phone won't recognize SIM card anymore

About two months ago I bought the Blackberry Curve 3G from Amazon. I bought it unlocked so that when I go back home (I'm from Holland and I'm currently in the US for a year) I can take it with me and use my old sim card. The phone worked fine up until last week; the battery died and when I turned it on as it was charging, I got a message saying the sim card was not available. I turned the phone off again, unplugged it and opened it to see if the sim card was properly inserted. It looked fine so I turned the phone back on: same thing. I've been very careful with my phone, never dropped it, never got wet etc so that can't be it.
It's not the sim card because I tried to put in a different card and that didn't work either. When I tried those two cards in a different phone, they did work.
I contacted Amazon and the company that I bought it from; they told me to contact Blackberry. What can I do??

That can happen when you drop our phone or just some pieces inside the phone near the SIM card are loose. You can contact BlackBerry Customer Support Contact (toll free): 1-877-255-2377 Option #2 and they can help you with this situation but if it is unsuccessful you have to contact Amazon so they can replace your phone immediately..
Hope it helps!

BB phone won't recognize it is in WIFI zone

Hello,
My BB Storm has connected to the WIFI network here in England while I am visiting, but when I try to retrieve my emails or send texts, it give this message: 'Your connection to the mobile network is turned on, but you are not in a wireless coverage area.' Yet the phone is showing connected to the WIFI network where I am. Can anyone help? Thanks, Cdn in England

Hey Andrea2012,
Welcome to the BlackBerry® Support Community Forums.
Please try using the Wi-Fi® Diagnostics tool on the BlackBerry® smartphone to find out where the problem is, have a look at the following on how to use this tool: http://btsc.webapps.blackberry.com/btsc/KB13299.
Thanks.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Mac Mini won't recognize Apple Network Printer

My Mac mini (1.42 GHz, 2005) suddently stopped recognizing my network printer. It's a printer run off of an Airport Express card, and works perfectly with my other two Macs on the system. I have deleted and reinstalled the driver on the mini, the rest of the network seems to work fine, but when you go to print to the printer, it goes to la-la land and then sets another printer as the default.
Any ideas?
Todd

I figured it out. Had to reset the router.

MB Pro won't recognize Canon i450 Printer

What can I do?

I have this printer and it works fine on my MBP. You have to first download the drivers from here:
http://www.usa.canon.com/consumer/controller?act=DownloadDetailAct&fcategoryid=3 31&modelid=8740
When you access that page, click on drivers and software, then scan down the list to the last one, it's the drivers for the Intel Macs and OS X.
And, then make sure the printer is not connected to your computer,install the drivers, and then after that, connect the printer and it should be recognized. If not you can do it manually.

Phone won't recognize battery

My blackberry 8100 started sporadically not recognizing the battery (no battery symbol) a few months ago. I could get it to come back by taking the battery in and out, which after a while it would work again. This happened several times, but recently I could not get it to recognize the battery again like before. I got a new battery to see if that was the problem, but it does not seem to be a battery issue since it is still doing the same thing… It did come back for a short period of time with the new battery then just out of the blue it has gone out again and no matter how many times I take it in and out, it will not recognize the battery. Is there anything else I can try?

Oh dear, yes that makes a difference. RIM is working on releasing a MAC version of the full DTM package, but I'm not sure it's out yet...you can keep up with that here:
http://na.blackberry.com/eng/services/desktop/mac.jsp
What this leaves you with is only the OTA update method...
KB15633 Request a wireless BlackBerry Device Software update using a BlackBerry smartphone
BUT -- the wireless update method may not backup and restore your data...which would be tragic. If you can get the PocketMac software to work, it may do that for you pre-update (and restore after)...but I'm not at all conversant on MAC/BB integration. But, there is an entire section of this forum dedicated to that:
http://supportforums.blackberry.com/rim/board?board.id=blackberryformac
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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My phone won't recognize my thumb print

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