My phone won't sync to my laptop, help please!

I have a mac with the latest version of iTunes updated, and an iPhone 5s. Today I tried syncing new music from my laptop onto my phone and it just won't sync. There is more than enough available space on my phone for the few songs I'm trying to sync. Also, when I deleted music from my iTunes library, it won't even delete that from my phone when I attempt to sync it. If anybody knows why this could be, it would be greatly appreciated!

Since your phone is syncing with iCloud, it will not sync your calendar and contacts with your Mac using iTunes. To solve this, you need to also sync your Mac with your iCloud account. However, this requires OS X 10.7.5 (Lion) or higher. If your system supports it (see http://support.apple.com/kb/HT5842), you can download a free upgrade to OS X Mavericks from the Mac App Store. If your system can only run OS X Lion (see http://support.apple.com/kb/HT5842), you can go here to purchase a redemption code to download it from the Mac App Store.
Once you upgrade the OS X operating system on your Mac, you can go to System Preferences>iCloud, sign into your iCloud account and check the data you want to sync with iCloud (calendars, contacts, etc.). After that, your Mac will be able to sync with your phone using iCloud whenever it's connected to the internet.

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6303i won't sync with a MacBook - HELP PLEASE!

Hi,
I have just got a 6303i as a business phone - all I need is a phone that would sync the contacts from the MacBook so that I can call or text easily. But I have a few issues...
Firstly, it is not supported by the Mac via Bluetooth; the two would just not speak to each other at all.
Secondly, thew USB cable connection offers PC Suite, Printing & Media or Data Storage options - none of these seem to enable synchronisation. I have downloaded Syncmate onto the MacBook which finally allowed the MacBook to see the phone, and I could transfer files via the Data Storage option, but that is not actually what I want to do!
Thirdly, the manual is rubbish! I'm not highly tech savvy so I tend to follow the book and its actually wrong! The sequence in the manual for synchronisation is as follows:
menu>settings>sync & back up> synchronisation, then a choice of 6 options. In reality the phone has:
menu>settings>sync & back up, then straight into a choice of 4 options (phone switch, create back up, restore back up, data transfer.
Has anyone managed to get these phones to sync with a MacBook? And what is the point of printing and supplying a manual which doesn't match the reality of the phone?? It is EXTREMELY frustrating! And yes, it is the correct manual for this phone.
Advice would be appreciated!
Thanks!

Hi,
I have just got a 6303i as a business phone - all I need is a phone that would sync the contacts from the MacBook so that I can call or text easily. But I have a few issues...
Firstly, it is not supported by the Mac via Bluetooth; the two would just not speak to each other at all.
Secondly, thew USB cable connection offers PC Suite, Printing & Media or Data Storage options - none of these seem to enable synchronisation. I have downloaded Syncmate onto the MacBook which finally allowed the MacBook to see the phone, and I could transfer files via the Data Storage option, but that is not actually what I want to do!
Thirdly, the manual is rubbish! I'm not highly tech savvy so I tend to follow the book and its actually wrong! The sequence in the manual for synchronisation is as follows:
menu>settings>sync & back up> synchronisation, then a choice of 6 options. In reality the phone has:
menu>settings>sync & back up, then straight into a choice of 4 options (phone switch, create back up, restore back up, data transfer.
Has anyone managed to get these phones to sync with a MacBook? And what is the point of printing and supplying a manual which doesn't match the reality of the phone?? It is EXTREMELY frustrating! And yes, it is the correct manual for this phone.
Advice would be appreciated!
Thanks!

HT1386 I don't have the iPhone button, as illustrated in the first picture. I've tried the tips that are mentioned in the first few steps and still nothing. My phone won't sync at all! I'm not completely computer illiterate; but, I am not well versed eith

I don't have the iPhone button, as illustrated in the first picture. I've tried the tips that are mentioned in the first few steps and still nothing. My phone won't sync at all! I'm not completely computer illiterate; but, I am not well versed either. Could someone please tell me what I need to do to bring this back so I can sync my phone and laptop (windows op system).

The screen-shot is on a Mac computer. It is very similar in Windows iTunes. Have a look at this set of instructions instead.
http://support.apple.com/kb/ph12313

Help! My iphone won't sync on my laptop, even though the itunes stores says it is authorised. We have 4/5 computers authorised at home so it should work. I'm a simple soul so a simple explanation would be lovely thanks!

Help! My iphone won't sync on my laptop, even though the itunes stores says it is authorised. We have 4/5 computers authorised at home so it should work. I'm a simple soul so a simple explanation would be lovely thanks!

Do you get an error message when trying to sync?

Why my phone won't sync with iTunes?

My phone won't sync with my computer. it just stops at step 3 everytime it loads.
Apps just won't transfer to phone.
Please help.

Nope, tried twice but doesn't change a thing.
Thanks though!

Phone say's it's syncing but never does, help please!?!

Hi,
I have an i-phone, which no-longer sync's, despite the fact that it say's that it is doing so! I'm not sure why it's stopped, but it has.
The phone has been synced on another laptop too, but no-longer sync's on my laptop, it's driving me crazy as it won't upload new songs, but will import my picture's!
Any idea's would be greatly appreciated.
Thanks

I'm In the same situation.
sms does not appear to work in the UK

My ipod does not recognize touch all of a sudden. It is on, but I cannot use it because it won't recognize my touch! Help please!

My ipod does not recognize touch all of a sudden. It is on, but I cannot use it because it won't recognize my touch! Help please!

-You stated: " It is on, but I cannot use it "
Does this mean that the iPod works fine but when you connect the iPod to your computer iTunes does not see - your iPod?
- Have you tried:
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
- If you really have OSX 10.6.x (not 10.5.8 as stated) try:
Mac OS X v10.6 or later: iOS device not recognized in iTunes after restart
- Have you tried another cable and USB port?
- If the iPod is not working then there are other things to try.

HT201269 i am trying to get my contacts from an old iphone 3s to a 5c and i am not getting the new phone to stay connected to itunes. some help please on what to do!

i am trying to get my contacts from an old iphone 3s to a new 5c and i am not getting the new phone to stay connedted to itunes. some help please on this problem!!!

One way is to Drag and Drop the Entire iTunes Folder from your Old Computer to an External Hard Drive...
Then Drag and Drop the Entire iTunes Folder to the location of your Music on the New Computer...
These Links may Help...
Backup iTunes to an External Drive
http://support.apple.com/kb/HT1751
Moving iTunes Media Folder
http://support.apple.com/kb/HT1364
Cheers

Im trying to get some purchased songs to sync onto my ipad, but when i try it says they could not be synced as i need to authorise my computer which has been done already but its still not syncing them can someone help please?

Im trying to get some purchased songs to sync onto my ipad, but when i try it says they could not be synced as i need to authorise my computer which has been done already but its still not syncing them can someone help please?

Hello there, Gemss.
The following Knowledge Base article offers up some great recommendations for the issue you're describing:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Although all of the scenarios may be applicable, many folks find that the following section helps resolve their issue most often:
Authorize using the correct account name
The items you're trying to play might have been purchased using a different iTunes Store account. To determine which account was used to purchase an item, follow these steps:
Select a purchased song in your library and choose File > Get Info.
Click the Summary tab. Note the Account Name that appears in the list. This is the account name (Apple ID) you'll need to use when authorizing your computer to play this purchase.
Note: The account name that appears is the one you used when purchasing the item and does not change if the account name (Apple ID) changes.
If you've authorized the Apple ID that is shown in the Summary tab, you can check the purchase history for that Apple ID from Store > View My Account. If your purchase history does not reflect the purchase of the items in your iTunes library, consider any other Apple ID you may have created, and authorize the computer for your additional Apple ID.
If you forgot the password to one of your accounts, you can recover it using Apple's password-recovery website.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I just bought a iPhone 4s from someone on-line, everything is working correctly however i cannot connect to any wifi, it says that it is unavailable, i know that it could be the wifi chip damaged but the phone is in almost perfect condition. Help please?

I just bought a iPhone 4s from someone on-line, everything is working correctly however i cannot connect to any wifi, it says that it is unavailable, i know that it could be the wifi chip damaged but the phone is in almost perfect condition. Help please?

Help with what? If the WiFi radio is broken, there's nothing any of us on this forum can do help you. Either go to Apple and pay for an out of warranty replacement, or find a 3rd party repair shop and get the phone repaired.

Phone won't sync to laptop

My iPhone 4 won't sync photos to iTunes. I followed many suggestions including
1. uninstalling and reinstalling itunes
2 making certain my apple authorized cable works (it does )
3. making cerain the usb ports work (they do)
4. the phone appears as "administrator's iPhone" in iTunes, it says its been backed up but when I try to SYNC it, it will advance through the four steps only to stop at STEP 4 and then just stop doing anything. No pics are transferred.
additional info:
1. my sync button on bottom of iTunes page declares that I'm "over capacity by 2.16 BG" and my phone says that my "storage is almost full, manage storage in settings"
2. but my icloud account says I've got 16.1GB avail.
What to do? I need the photos
And I accidentally deleted a string of texts from one person (swiped the wrong delete). Can I recover this? I went to my icloud storage page but there is no setting for "texts." What to do?

iTunes does not import photos from your phone to your computer if that's what you're trying to do. iTunes only syncs photo from your computer to your phone, not the other way around. This explains how to import photos from your phone to your computer: Import photos and videos from your iPhone, iPad, or iPod touch to your Mac or Windows PC - Apple Support.
Also, having 16.1GB of storage available in your iCloud account does not give you any more available space on your phone. The two are entirely separate. If you're running out of space on your phone, you'll have to delete something to make more room (such as importing some of your photos and videos from your phone to your computer, then deleting them from your phone).

Just did the on line update for 3g phone and wiped out all my songs. I have the songs still on my laptop but now phone won't sync

How can I get my phone to sync and put the songs back? I also made back up discs but it won't sync.

Thanks but I solved the problem...it was really simple. Out of 160GB I had only used 34GB, so I knew I had space. What happened was in the process of downloading songs I also downloaded a few episodes of United States of Tara, which was taking a long time to download so even though it said I had 1019 songs the 26 undownloaded were on iCloud, not on my computer. So I paused the downloading of my episodes so my songs could finish downloading. Now my iPod and computer are in sync.
I don't know how this works so I'll give the points anyway, for being the only one who attempted to solve my problem.

My phone won't sync to itunes. How can I make it sync?

I haven't updated my phone in almost a year I beleive, becuase the last time I did it my phone got wiped out. My phone has always synced to my itunes on my computer without me updating it but now it won't. it won't even connect to the computer so I can try to update it. So I was wondering if I need to go to an apple store and have them update it for me (if they can even do that) or if theres something I can do. My biggest concern is that I don't want to lose all of my music I have bought that hasn't been transfered to my itunes on my computer.

Plugging the device into any other computer to update it will wipe all the media from the device. It does not matter if Apple does this or a user.
Failing to sync the device for over a year because you cannot or will not resolve the issue that is occurring is not the smartest thing to do.
Media purchased via iTunes cannot be lost, simply choose "Check for Available Downloads" from iTunes.
Device not recognized by iTunes

Files from collaborated/shared folder show online but won't sync to my laptop

I have two CC accounts. One at work and one for my home business. Sometimes I want to share files between the accounts so I use the collaborate feature. The problem I have run into is the files will show up online but they won't transfer to my laptop. The main folder shows up but it's empty. Am I missing something? It's really strange that they show up online.

Do not know which operating system each machine is, but Windows is more restrictive in terms of file names. See this help article: Error: "Unable to sync files".
Please email me the log files for desktop sync (CoreSync) for both machines at [email protected]
The location for each OS are:
Mac OS X: ~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
Windows: %APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
Note that on Mac OS X to see the user library from the Finder click on the Go menu and hold down the Alt/ Option key. Note that on Windows %APPDATA% is a variable that will change to the correct path depending on if version of Windows being used.

IPod nano won't sync in new laptop

Hello everyone,
my 6th generation 8GB iPod Nano won't sync in a new Windows 8 (not upgraded to 8.1) laptop. iTunes recognizes it and is able to enable disk use but will not sync the music. The computer also recognizes it. It just won't sync, when I press the sync button it seems as if it is going to sync but it stops after a few seconds without synching or changing anything. I already uninstalled and installed iTunes and restarted the laptop and the problem is still there. Also I wonder why iTunes doesn't say that the iPod is synched with another library and if I want to sinc it with the new one since the music my iPod currently has comes from an old laptop that doesn't work anymore so that's why I have my music now in this new computer, but it won't sync and it's frustrating. Any advice? Thank you.

Type "ipod not recognized in itunes" into the search bar at the top of this page by "Support"

My phone won't sync to my laptop, help please!

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