My phone wont connect to wifi

i've recently got a replacement iphone and it wont connect to wifi, i had a text sayong that my wifi settings had been rest and that i needed to register my phone, i have done this and it still wont work, someone help!?! one minute it says it is connected but then it says its not. internet is costing me a bom and i need it fixed.

Trouble shooting wifi connections
http://support.apple.com/kb/TS1398

Similar Messages

  • My ipad wont connect to wifi but my phone will. do have any suggestions on helping my ipad connect?

    my ipad mini with ios 7.1? wont connect to wifi but my phone will,any suggestions on how to make my ipad connect to the wifi?

    Try the steps in this Apple support document:
    http://support.apple.com/kb/TS1398

  • Installed IOS 7 now phone wont connect to my wifi

    installed IOS 7 now phone wont connect to my wifi. I keep getting "unable to join network". Am i missing something? Computer is connected to the wifi and the password is correct.

    Hi there,
    You may find the troubleshooting steps in the article below helpful.
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/TS1398
    -Griff W.

  • TS1398 On holiday in Spain, my phone wont connect to wi-fi at my friends apartement but connects to some wi-fi locations in the city. The rest it tells me that "Unable to connect" even though i know the password is correct and my ipad connects.

    On holiday in Spain, my phone wont connect to wi-fi at my friends apartment but connects to some wi-fi locations in the city. The rest tells me that " Unable to join the network" even though i know the password is correct and my ipad is connected.
    I have tried resetting network connections and switching on/off wi-fi, and also reset using home and top button, still nothing.

    Try going to the Wifi settings and clicking the little arrow next to your network, and click "forget this network" then try re-connecting. If that doesn't work, try going to settings-general-reset and clicking reset network settings. Also, make sure you have your network password correct if there is one.

  • TS1398 i tryed all of this an my iphone wont connect to wifi unless im like 5ft from router

    my iphone wont connect to wifi unless im like 5ft from the router this happened after i updated my phone to 6.1

    Same thing started on 1/30/13 for me first thing in the AM with my iPad mini.  If I am more than 10 ft away (line of sight) from my AirPort Extreme I get the not able to join network message even though it is showing 3 bars.  I was running 6.0.1 at the time and have just updated to 6.1 with no improvement.

  • Since update 7.0.6 my iphone 5 wont connect to wifi

    since update 7.0.6 my iphone 5 wont connect to wifi, i have tried the network connection reset 3 times it still wont connect to my modem or my range extender can anyone fix this
    thank you
    <Edited by Host>

    dont start on civility cause i wasnt having a go at you, i just dont appreciate having a new problem with my phone after every update.
    so sorry if i offended you, also as you my see in my last post i have already restarted my router and disconnected it a number of times and it still does not work - so for civilities sake i dont appreciate being accused of not knowing something that i have not admitted too

  • TS1398 my iphone 4s wont connect to wifi  its like unable to turn it on

    My iphone wont connect to wifi is like unable to turn it on

    Hello geordiebell,
    It sounds like your phone is not connecting to your Wi-Fi network. You can use the troubleshooting from the following article to help get that issue resolved:
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/TS1398
    Follow these steps to troubleshoot the above issues:
    Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    Restart your iOS device.
    Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    Tap and Forget this Network.
    Try to connect to your desired Wi-Fi network.
    Note: You may need to enter your Wi-Fi password again if your network requires one.
    Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    Update your device to the latest version of software.
    Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
    Unable to connect to a Wi-Fi network
    Verify that you're attempting to connect to your desired Wi-Fi network.
    Make sure you're entering your Wi-Fi password correctly. Passwords may be case sensitive and may contain numbers or special characters.
    Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
    previously connected Wi-Fi networks and passwords
    recently used Bluetooth accessories
    VPN and APN settings
    Thank you for using Apple Support Communities.
    All the very best,
    Sterling

  • Iphone 5 wont connect to wifi

    hi everyone,
    I'm really getting frustrated with my iPhone 5. I can no longer connect to wifi in both of my homes. I type in the passwords that i KNOW are correct but i keep getting a message that says "incorrect password". I have reset the network settings and I did a restore on itunes and still it won't connect. I was at the Apple store today getting my iPhone battery replaced and told them about this issue. The guy then was able to connect me in the store so i felt pretty stupid. However, my phone wont connect to my home wifi or my residence wifi that are over an hour and a half apart.  I have also unplugged my router and replugged it back in. Everyone else in my house can connect their phones no problem, and my macbook also connects fine too. Any suggestions would be helpful, this is getting really annoying.

    What kind of security is on the WiFi router? If it is WPA2 / AES, you are among quite a few people having this problem.
    I read in another post that you can set your client id to 'test' and it works. Someone else suggested setting a static ip for the phone on the router (NOT ON THE PHONE) via MAC address.
    Apple is aware of the WiFi issue and they are working on resolving the issue.
    If you cannot get the wireless to work at all, you can go to the Apple Store and have the device replaced.

  • My ipod touch wont connect to wifi after i reset the network settings

    my ipod touch wont connect to wifi after i reset the network settings

    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on the router
    - Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    iOS: How to back up your data and set up as a new device
    - Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • HT4623 my iphone wont connect to wifi or bluetooth no matter  how i update wt can i do

    i tried update and all the relavent instruction and yet my phone wont connect to wi fi or bluetooth wt can i do?

    please any one help i m going out of my mind

  • I downloaded ios7 after being asked to restore. But now my phone wont connect to the activation server and is asking to restore again but I cant because itunes does not show any of my phone information

    I downloaded ios7 after being asked to restore. But now my phone wont connect to the activation server and is asking to restore again but I cant because itunes does not show any of my phone information (it just shows a blank white screen with "iphone" in the centre".

    I imagine a ton of people are attempting to activate after the update, and the server is getting overloaded. Simple patience, maybe keep trying, and if possible, try a little later. Think of it as all those people lining up at Apple Stores + about a million more.

  • HT5569 I am unable to get my iPhone 4S to connect to any wifi connection, I have reset my phone as well as visitedn my cellular provider without success. Does anyone know how I could possibly get my phone to connect to wifi?

    I am unable to get my iPhone 4S to connect to any wifi connection, I have reset my phone as well as visitedn my cellular provider without success. Does anyone know how I could possibly get my phone to connect to wifi?

    Thanks for the responses, they have been very illuminating!
    This is very disappointing from The Carphone Warehouse. If they had mentioned this when I went into their stores, I wouldn't have completed the purchases. I bought two phones at separate outlets and neither of them told me this.
    I have been in contact with T-Mobile already as I thought they had sneakily applied a software update that locked the phone. They have denied locking it and suggest that it is something that Apple do. Their solution was a factory reset.
    I have a call logged with Apple this afternoon, so will see what they suggest. Hopefully they will give me something that I can take to The Carphone Warehouse or T-Mobile.

  • My iphone wont connect to wifi, i cant even turn wifi on its gone grey and i cant select it, does anyone have any ideas??

    my iphone 6 plus wont connect to wifi, i cant even turn wifi on its gone grey and i cant select it, does anyone have any ideas??
    it happens on IOS 8.1.3, so I try to update the IOS to be 8.2 cause I think that it just the old IOS problem, but it still be the same that it still gone grey
    cant even turn on or off the wifi in setting page

    Try the suggestions here to see if they resolve your problem:
    http://support.apple.com/kb/ts1559
    If these don't work you probably have a hardware problem. Visit an Apple store for an evaluation or contact Apple Support- http://www.apple.com/contact/

  • Hello. I have an iphone 5s and i can not activate imessage nor facetime. I followed all the steps provided by the apple page and still i can not make it connect. The phone is connected to wifi at all times and has ios 8.

    Hello. I have an iphone 5s and i can not activate imessage nor facetime. I followed all the steps provided by the apple page and still i can not make it connect. The phone is connected to wifi at all times and has ios 8.

    Can you send SMS by using the mobile data network instead of Wi-Fi? I had the same problem setting up my 5s from a backup of my 4s. Only after I sent an SMS via mobile data network, somehow iMessage and FaceTime got activated a couple of minutes later without me doing anything else.
    I even changed my Apple ID password, because at one point I could not log into my account when iMessage asked for my account details.
    If you have difficulty activating FaceTime or iMessage - Apple Support

  • TS1538 my i-phone wont connect to i-tunes i canceled the update by accident, can anyone help?

    my i-phone wont connect to i-tunes i canceled the update by accident, can anyone help?

    You can try entering restore mode.  See: http://support.apple.com/kb/HT1808

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