My phone wont go blank when using it so i keep cutting people off. Can u help me please

Can you help out there, My iPhone doesnt blank out when on a call causing me to cut people off or mute. Does any body know the problem caus i spoke to apple and they sure as **** dont. Ta

Thanks for that, but i am not using headset just the phone against my ear and my ear is cutting them off.
Pedro

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