My photo smart 5500 is showing not connected but is!
Have tried everything suggested,run all tests and shows wifi connection as 4 out of 5 , printed from iPad with no problem but still shows not connected in eprint centre...have tried removing and re adding,turning on/of etc any ideas...have three pictures waiting in print queue !
Very good then, here are the instructions to start scratch. I promise, if everything like the website and printer are working correctly, the whole process should take 10-15 minutes and hopefully not all day. I really hope this helps make everything communicate perfectly again. The reason I am going to have you remove web services is because it seems the email is what is messing up. Web services has nothing else to do with Airprint or "knocking the printer off the network" so-to-speak. I just want to get eprintcenter.com to show connected and for you to be able to use your ePrint functionality to the fullest.
Starting at the printer, press the ePrint button and go into your ePrint settings. Follow the prompts to remove web services and the printer returns back to the main printer screen. Press the ePrint button again to enable it again. It will ask you about auto-updating and if you want to enable web services, so you will definitely want to allow for all of this in order for this to work. Within two minutes, a new page will print off that will have a printer code on it. This means your previous email is gone. If your printer gets stuck on the "Downloading from Web" screen through this process, it is okay to just turn the printer off and back on again.
Go to www.eprintcenter.com and sign in with your personal email address (which I know you know but some others may not). You may see your printer here and now it is definitely not connected so click the Red X to remove it from here. Chances are you will see an option to enter in a printer code but if you do not, then look for the words "Add Printer." It will either be a tab or a blue box in the same area where you clicked "Sign In,"
Enter in your new printer code and customize the printer's email address. I would always tell people to leave the ability for everyone to send to your printer open for now. Only give the customized email to people you trust and never type it in a marketing website and you will not have anything to worry about. After you click the last "Save" button, if you see "Not Connected" click the gray "Refresh" button and it should say "Connected and Ready" now.
Let me know Wednesday how it goes and if it still says not connected, I will walk you through setting a static IP for the printer from the embedded web server but I really think this will work.
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My HP photosmart 7520 series printer has been fine for 8 months now in control panel it shows NOT CONNECTED but it still prints and scans fine. The printer panel shows it connected to network and the the network map in Norton shows it connected and online. Scan doctor says everything is fine. Help
Hello agroves,
Welcome to the HP Forums.
I see that you are having an issue with the printer showing that it is not connected when in the control panel,
I do have a couple suggestions for you to try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
The other step is to disable the Norton anti virus protection and then reboot the computer. Once the computer is back on, check the control panel and see if it still reads that it is not connected.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
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I have always been able to connect to my wireless network (and friend's for that matter), however, today Wifi is showing "Not Connected" as if there are no wifi networks in sight. All the computers and iPhones in my house are connecting to internet using Wifi. I am stuck with 3G.
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