My photoshop CS5 keeps getting an error message?

When I load up my CS5 its working perfectly. However when I go pick the size of the picture I want it make it comes up but with a gray background and it freezes. Then an error message comes up saying send an error report or dont send. I am on windows XP.
Any help why this is happening ?

Has it worked in the past?  If so, you may need to clear your Photoshop preferences.  To do so press Ctrl-Shift-Alt IMMEDIATELY after starting Photoshop from the menu or icon.
Other good things to check:
Ensure Photoshop is up to 12.0.1 (Help - Updates...)
Check to make sure your video drivers are up to date from the video card manufacturer's web site.
Photoshop CS5 is particularly sensitive to having all the features in the video drivers working.
Hope this helps!
-Noel

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