My Photoshop Elements 13 doesn't recognize my Canon PRO-10 printer. I've tried EVERYTHING. Reinstalled all my software, didn't fix anything. Can anyone help?
I have Windows 7 x64 on a desktop PC. I have Photoshop Elements 13. I bought the Canon PRO-10 PRINTER on 2/3 and at first it worked fine. Then I tried to install it as a plug-in in Elements 13, and everything went bad. When I click on AUTOMATION TOOLS it does say "Canon Easy Photo Print Pro" like it should, but when I click on that I get an error message NO SUPPORTED PRINTER FOUND. CONNECT A PRINTER SUPPORTED BY THIS SOFTWARE AND THEN INSTALL A DRIVER. I also tried the FILE > PRINT command which also said there was no printer installed.
I reinstalled the Canon software and driver. Then I called Canon. I got a real live tech person who checked everything out and asked me to print from a different program. That worked fine and he said, the printer is fine. It's a problem with Adobe. Contact them. I uninstalled my Adobe Photoshop Elements 13 and reinstalled it. But the whole situation remains the same. I can't find how to contact a live technician for help so I'm appealing to ANYONE to help me with this. If you can 't help me with the printer problem, can you tell me how to reach a live tech support person at Adobe??
Message was edited by: Fran Cornelius
Made editing changes at 4:05 pm.
Hi,
After talking to 3 different Canon techs who didn't know anything about
this and told me it was Adobe's fault, a 4th Canon tech e-mailed me a list
of the Elements software that is "compatible" with the Canon Pro-10
printer. The list stops at Elements 12! In other words, Canon has not
written the software for their plug-in to work with Elements 13 yet. I
personally am stunned by this. Considering how popular Adobe Elements is,
you'd think Canon would be up-to-date on having their new printer's plug-in
work with Elements 13, which has been out there for some time.
Not only that, Canon's more expensive printer, the Canon PRO-100, also has
the same problem. My friend just bought one and told me the plug-in doesn't
work with Elements 13.
I have figured out a solution, if it will be of help. I had just
uninstalled Adobe Elements 12 and when I saw that Canon's plug-in worked
with Elements 12, I quickly reinstalled it. Sure enough, when I clicked on
AUTOMATION TOOLS there was the Canon plug-in, and when I clicked on it, the
Canon print screen opened. So I decided I would do my photo editing in
Elements 13, and when ready to print I would open the photo in Elements 12
and print it there. Hope that helps.
F
On Sat, Feb 28, 2015 at 4:08 PM, BMonahan9905 <[email protected]>
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