My photoshop on adobe creative master suite collection keeps giving me a error on the graphics hardware that is not officially supported ? is that why i am having probelms submitted my photoshop to class.
it keeps giving me a error that the graphics hardware that is not officially supported ? could this because of why i can't send my school work in?
BOILERPLATE TEXT:
Note that because this is boilerplate text, not all points may apply to any given, specific poster.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!
Similar Messages
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Error Message: Photoshop detected graphics hardware that is not officially supported.
When I first installed the Beta version of CS6 a message saying "Photoshop detected graphics hardware that is not officially supported." came up. When I tried using the Oil Paint filter this came up.
http://i338.photobucket.com/albums/n426/island_girl6363/GraphicsError.png
How can I fix this?Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 2
Processor speed: 2128 MHz
Built-in memory: 3767 MB
Free memory: 1725 MB
Memory available to Photoshop: 3230 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: False.
OpenGL Allow Advanced Mode: False.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: Intel
Video Card Renderer: Intel(R) HD Graphics
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 768, right: 1366
Video Card Number: 1
Video Card: Intel(R) HD Graphics
OpenCL Unavailable
Driver Version: 8.15.10.2202
Driver Date: 20100825000000.000000-000
Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Video Mode: 1366 x 768 x 4294967296 colors
Video Card Caption: Intel(R) HD Graphics
Video Card Memory: 1755 MB
Video Rect Texture Size: 4096
Serial number: Tryout Version
Does this help? It didn't say 2000 or 3000 (or at least that I could tell) -
I get the following message when I open Photoshop: Photoshop detected graphics hardware that is not officially supported...which asks me to "uncheck the use Graphics Processor...but there is no Graphics Processor to check ?????? What do I need to do? I have ignored this in the past and Photoshop seems to work OK but still I wonder why this opens every time I start Photoshop. Thanks for considering my question.:>)
As you can see use Graphics Processor is NOT checked. Now what? And a special thanks for answering me about this. :>)
Diana -
This alert happens everytime i open anything in photoshop and it prevents me from opening anything "Photoshop detected graphics hardware that is not officially supported. If you experience problems please uncheck the use graphics processor check-box in the performance panel of the preferences dialog" But in graphics processor settings it says no GPU options available with photoshop standard. I have photoshop standard so this clearly isn't the problem...Can anyone help?
thank youAdobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 2
Processor speed: 2128 MHz
Built-in memory: 3767 MB
Free memory: 1725 MB
Memory available to Photoshop: 3230 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: False.
OpenGL Allow Advanced Mode: False.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: Intel
Video Card Renderer: Intel(R) HD Graphics
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 768, right: 1366
Video Card Number: 1
Video Card: Intel(R) HD Graphics
OpenCL Unavailable
Driver Version: 8.15.10.2202
Driver Date: 20100825000000.000000-000
Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Video Mode: 1366 x 768 x 4294967296 colors
Video Card Caption: Intel(R) HD Graphics
Video Card Memory: 1755 MB
Video Rect Texture Size: 4096
Serial number: Tryout Version
Does this help? It didn't say 2000 or 3000 (or at least that I could tell) -
Photoshop has detected graphics hardware that is not officially supported for 3d
From what I've read I thought 512 MB or vRAM would work with 3d. It used to anyhow. I get the pop up that says it's not officially supported for 3d, and has temporarily disabled 3d functionality.
I've tried setting the prefences under graphics processor settings to Basic, Normal, and Adavanced with no luck getting the 3d to work again. It was working fine before the last update to 13.1
I'm using a Mac Pro with 8 GB RAM, NVIDIA GeForce 8800 GT 512 MB, System 10.8.2
Using PS CS6 extended
Adobe Photoshop Version: 13.1 (13.1 20121126.r.220 2012/11/26:23:00:00) x64
Operating System: Mac OS 10.8.2
System architecture: Intel CPU Family:6, Model:23, Stepping:6 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1
Physical processor count: 8
Processor speed: 3200 MHz
Built-in memory: 8192 MB
Free memory: 4618 MB
Memory available to Photoshop: 7318 MB
Memory used by Photoshop: 70 %
Image tile size: 1024K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Unavailable
OpenGL Version: 2.1
Video Rect Texture Size: 8192
OpenGL Memory: 444 MB
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: NVIDIA GeForce 8800 GT OpenGL Engine
Display: 2
Display Depth: 32
Display Bounds: top=0, left=-2560, bottom=1600, right=0
Video Renderer ID: 16918024
Video Card Memory: 512 MB
Display: 1
Main Display
Display Depth: 32
Display Bounds: top=0, left=0, bottom=1600, right=2560
Video Renderer ID: 16918024
Video Card Memory: 512 MB
Serial number: Tryout Version
Application folder: /Applications/Adobe Photoshop CS6/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Maczilla HD, 278.4G, 107.7G free
Required Plug-ins folder: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Required/
Primary Plug-ins folder: /Applications/Adobe Photoshop CS6/Plug-ins/
Additional Plug-ins folder: not set
Anyone have any ideas, or maybe I'm missing something. Nothing like getting an update and it busting what used to work. Dang!I can get into the 3d pref area, but not the pull down menu area at all. It's grey'd out now that I did the update.
I just find it weird that the card is on the approved list, and meets the requirments and used to work. But yeah this mac is a few years old at this point. I'm just hoping that someone at Adobe reads this and can shed some light. I'm hoping maybe there's a button I need to click on, or something cheaper then buying an entire new computer when I really don't think I need to. Photoshop has really bloated up! -
Can anyone help me with this issue?
vasqodeqama,
You may try Customer Care,
http://helpx.adobe.com/contact.html
or Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html -
Recently when opening up Photoshop, my Adobe CS6 Master Collection pops up saying there's some kind of offer going on the Creative Cloud. For awhile I was just able to close out of it and go about my business on Photoshop, but now it's not allowing me to open Photoshop unless I sign up/pay. I'm quite confused? I really NEED to have access to Photoshop ASAP.
Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
Install JUST PS CS6 from CS6 Master Suite Collection Student/Teacher Edition (Digital)
I received the CS6 Master Suite Collection from my University (Digital Copy) and I only want to install Photoshop. I have the serial number for Master Suite CS6 but the serial does not work for JUST PS CS6. I can download PS CS6 but during the install it crashes after it gets through 100% of the install and it says the following items can not be installed and it shows the PS CS6 icon. What can I do to get this issue resolved?
I guess what I'm trying to say is unclear. I am using my wife's MacBook Pro. I have my MacBook Pro's Hard drive in an external sata enclosure. I have OS Lion 10.7.4 that I partioned 32GB from my main hard drive do I can use that OS.
I understand what everyone is saying about downloading MS to to another section hard drive and just running the installer on my Lion OS so I can just select PS CS6. If you look at the pictures above, you can see that I actually did just that and ran the PS CS6 installer. It webt through the entire process until the end and it kept crashing on me. I've used adobe cleaner but the only thing that was on my Lion OS was adobe air. I removed adobe air with the adobe cleaner and started from scratch. I also removed the corrupted files after every install.
I restarted a few times and ran into the same issue. I have figured out how to get into safe mode. After you hold option to bring up the OS you want to boot into, you hold shift before you press enter on your selection. I am in safe mode now. I have tried just installing the PS CS6 and it still crashes at the very end of the installaltion and shows this screen. -
When i try installing photoshop from adobe creative cloud it says: fail on update, try again, i try again and says the same, any help?
Try this link; follow the instructions carefully: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
And also a troubleshooting page: https://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
Benjamin -
Como y de donde descargar e instalar Master Suite Collection CS6? ya cuento con una licencia
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
Marca tu pregunta como solucionada, para que otros usuarios la vean y no se repita tu misma pregunta. Gracias. -
Student teacher version of Creative Master Suite 5.5 Error code 6.
Student teacher version of Creative Master Suite 5.5 Error code 6.
I have installed a new hard drive on my computer after the old one broke. I am trying to reinstall the master suite from 'Time Machine' but get an Error code 6. message. What does this mean and what should I do to get it properly working again?This is correct and completely expected. Please remove the software using the uninstaller located in Applications/Utilities/Adobe Installers/. Once removed please install the software from the original installation media.
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I have an account and a license key code. I purchased a new laptop that doesn't have a dvd drive. I want to download CS6 Master Suite Collection but I keep getting error "cannot open as archive"!!! I have already located the d/l files, but they will NOT install. Does anyone know how to get around this problem?
if you downloaded an exe and 7z, they should both be in the same folder and click (or double click) the exe.
do NOT manually try to extract the 7z file.
if that doesn't solve your problem, what file names and extensions did you download and what are their file sizes? -
I had a live chat with an adobe person to help me to download again my Creative Suite 2 Premium, which I did, and now my serial number seems to not be any good. Why, what do I do now?
CS2 (and earlier) Activation Server replacement software
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
When you install the special version of PPro2 on a Win7 or Win8 computer, you MAY need to right click the program icon and select WinXP compatibility from the option popup -
¿How can I change the language of all the CS5 Creative Master Suit?
Hello all there.
I just downloaded the CS5 Creative Master Suit in the trail version, but in the dowload there was just english an japanese versions, so I downloaded it in the english vesion thinking there would be some way to add the spanish language... ¿can you tell me how can I do it?
Thanks in advance.
AurelioSurely there must be a way for Apple to hear all of the people who live in a country and don't speak that country's language. Why isn't it possible to have at least an international version in English, both for the Apple Store & Itunes store?
We can understand the legal reasoning behind localizing stores and having some products available in one country and not another but Apple can't expect us to have credit cards in a specific country just for the purpose of enjoying Apple Store or Itunes store in English.
I currently live in China, my residential address is in Germany and I'm French... It annoys the **** out of me to have to confirm that I've read Apple's licensing agreement in German, which I hardly speak!
If you're in a similar predicament, click the Like button and let our voices be heard.
I've never used Windows in my life, all my computing life has happened on the Mac , way back to the early 90's. This is simply not the Apple way or if it is, Apple should be concerned about its future... -
I have master suite cs6. on mac osx. bridge has been quitting unexpectedly. Also, getting message at start up that states that "bridge encountered a problem and is unable to read the cache. Please try purging the central cache in Cache Preferences to correct the situation" I have purged the cache several times and adjusted settings with no change. I also downloaded the entire suite and installed. Do I need to uninstall all of the programs before installing the suite? There is not an option to install only Bridge from the install package.
Maria,
Topic or subject titles should be clear, pertinent and concise so that individual users can tell at a glance if they can help or not.
That field is not for attempting to fit your entire question in there.
Please keep this in mind next time you post. Thank you.
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