My Photosmart 7520 is offline in HP Connected

Oi!
My Photosmart 7520 is connected to internet, on the printer screen I am connected.
I can print direct from a computer but when I log into HP Connected site it shows that I am offline and I there are no directions on how to change to on line. It was working before but now it is offline.
Has any one has or had tthis problem and got it solved?

Hello @Twnv7520
Thanks for posting on the HP Forums.
I should be able to help with your printer offline on the HP Connected website.
The first thing I would recommend trying is a power cycle of the devices. Remove the power from the router and printer. Wait 1 minute and plug the router in. Wait another minute and plug the printer in. They should turn themselves on when plugged in. After devices boot up refresh your HP Connected page and see if the printer shows online. There may be a small communication hiccup with the printer communicating through the router to the web.
You mentioned the printer was connected Wifi. That only means the printer is on your network. It does not mean it is connected to the internet. For the printer to be connected to the internet the Web Services feature must be enabled. to ensure Web Services is enabled, press the icon at the top left corner of the printer screen that looks like a paper with a target behind it.
If the printer displays the printers email address then web services is still enabled. If not it was ask you to accept terms of service and enable web services. If you have to re-enable web services a page will print out and you will ahve to add the printer to HP Connected again using the new claimcode.
Let me know how it goes and thanks again for posting on the HP Forums.
Cbert
I work on behalf of HP.
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Photosmart 7520 connectivity

My photosmart 7520 just recently started loosing connectivity to my network. The router seems to be OK because all my other devices are OK! When I go into SETTINGS and select my network, it may try 4 0r 5 times entering the password to get it to re-connect????? Any ideas?

Chautauquadave,
Here is a link to a document on HP.com that should help. I would suggest looking a step 7 and set a static IP address for your printer.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03381908&lc=en&product=5199463&tmp...
I was an HP employee
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How to connect to the HP Photosmart 7520?

How do I connect my Mac to the HP Photosmart 7520? I've been trying to do this all afternoon.
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The software fo this printer is currently unavailable. lase the printer's manufacturer for the latest software."
I realize that I should contact HP. Have you ever tried to that? I've written in capital letters over and over.

I am having the exact same problem. I have downloaded the HP software for OSX. But, when I install it, and the system asks me to add the printer, the dialogue goes out to Apple's site and comes back with:
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Hi!!
I have an IMac. I can print from my computer, and my computer recognizes my printer (HP Photosmart 7520), however, my printer will not connect to my iMac...Help! ;-)
When I am trying to scan, the exact warning is: "No Connection: No computer is connected. See printer Help and documentation to troubleshoot the connection."
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The little bluetooth light is lit and going strong...
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Hi @ktsue,
Welcome to the HP Forums!
I understand that you cannot scan with your HP Photosmart 7520 on your Mac. I am happy to help you with this scanning issue!
For further assistance, I will need some additional information:
The version of Mac Operating System that you are using. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies. Copy Text or Mixed Documents.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please see this scanning guide, A 'No Computer Detected' or 'Connection Error' Message Displays for HP Photosmart 7520 e-All-in-One .... (Even though the guide title may not match your issue, I believe the solutions will help).
Thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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How do I connect a HP Photosmart 7520 to my MacBook Pro?

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I have installed software similar to what I've been using for years to communicate with the same device hooked up on PCs. Even through that software I get the message that I can only connect with bluetooth, PDA, modem ect.
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This question was solved.
View Solution.

Hi @carmeljacques2
I would be happy to help you with maintain your internet connection. If you want to simply connect a USB cable, proceed with the following steps;
Reset Printing System
Click the Apple icon ( ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Connect the USB cable from the printer to the Mac.
Resetting the printing system will delete the wireless driver the mac is communicating to, and connecting the USB cable will add the USB driver.
If you prefer to keep the wireless connection, we will have to troubleshoot the issue to determine the root cause, and then work towards a solution. If you do indeed want to proceed with the wireless troubleshooting, please let me know if you at any point setup a static/ manual IP address for the printer.
Keep me posted
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP 7520 Photosmart scanning error message: Unable to connect to Web Services

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Hello skagitsusan,
Welcome to the HP Support Forums!
I am not 100% as to the steps you have tried in attempt to resolve the Scan to Email issue on the 7520, but I would like to offer the steps I have given in another Thread.
Re: Trouble scanning using Photosmart 6520 <---
The steps will cover your printer, even though they are different Photosmarts.
Let me know if this works.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Hi there, try the following:
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Click Apply and try accessing apps from the printer front panel again
Hope this information helps resolve the problem.
Best
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If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

Photosmart 7520 scan to email problem. Unable to connect to web services

I have a Photosmart 7520 working perfectly and suddenly since a week ago when I try to scan to email problem I get the error Unable to connect to web services
I followed all the forum instructions. Removed power for over a minute from the router and printer and connected the router first.
I checked that the apps in the printer main screen work ok,
I followed the suggested steps below
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 8.8.8.8
b. Alternate DNS Server should read. 8.8.4.4
7. Select apply you might get a warning just select okay.
And nothing works.
Any help please??

Hi Iru67,
Welcome to the HP Support Forums. I understand that you are unable to connect to web services, therefore not allowing you to use the scan to email feature of your Photosmart 7520 printer.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP Photosmart 7520 unable to connect to Web Services, also for 7525 ??

I have same problem with WEB services for a 7525 as posts for 7520.
Home screen web acces works, printing works, etc. only the scan to e-mail which did work, now doesn't.
Spent great deal of time trying to make it work per post 7520 suggestions.
Is the' solution' post for the WEB problem also applicable to the 7525 wireless printer??
If not then, how do I correct??
Is this representative of the NEW HP quality for its productws??

Hi @RICH7520
Welcome to the HP Support Forums. I gather that you are getting the connection error message when enabling the web services on your Photosmart 7525 printer.
Yes the solution for the Photosmart 7520 printer to set a manual IP address and manual DNS server is valid for the Photosmart 7525 printer. They are both members of the Photosmart 7520 series of printers. For easy reference I’ve included the link to the post that has the steps with screen shots on how to do this. Even though the screen shots are for a Photosmart 7510, the steps are the same and screen shots are the same.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP Photosmart 7520 unable to connect to Web Services Options

I have tried everything with rebooting the printer, placing it back to its factory settings etc. The scan to email app worked for awhile and then it just stopped and sends the error message "unable to connect to web services" everything else is connected and works via the web services and is connected except this. How do I fix this?

J-L-B
Welcome to the HP Community Forum.
The following might help:
Reset Web Services in ePrint Printer
If you have not done so for a while I suggest you might reinstall the Full Feature Software for the printer.
Install Full Feature Software – Photosmart 7520
Click the Kudos Thumbs-Up to show you appreciate the help.
Click Accept as Solution when the Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

HP Photosmart 7520 unable to connect to web services error

I've used my HP Photosmart 7520 for years without issue scanning to email. Now I get "Unable to connect to Web Services" error message. I've done all the procedures listed in the blog, including changing the manual DNS server configuration and still get the same error. Help!

Hi @ajbond77,
Welcome to the HP Support Forums. I understand that you are getting a connection error message when attempting to use the scan to email feature of your Photosmart 7520 printer.
If you have already set a manual IP address and manual DNS servers, then please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP Photosmart 7520 unable to connect to Web Services scanning to email

P Photosmart 7520 unable to connect to Web Services - can't scan to email

If you get "unable to connect to web services" error message while performing scan to email option, first unplug router and printer for about 1 minute. Plug router up first then printer and then try to enable web services.
The web services feature will be available in one of the below options:
1.The Setup ->Wireless ->Web Services menu option
Or
2.The Setup ->Web option, or via the ePrint/Web Services icon on the printer front panel display.
If you still get the same error message again then follow below steps and perform scan option:
1.Obtain your printer's IP address. This can be done by pressing the wireless icon on printer.
2.Enter the printer's IP address in a browser.
3.Select the network tab at the top of the page.
4.On the left select networking.
5.Select Network Address (IP).
6.Select Manual DNS Server.
a.Manual Preferred DNS should read 8.8.8.8
b.Alternate DNS Server should read. 8.8.4.4
7.Select apply you might get a warning just select okay.

HP Photosmart 7520 connection error

Dear Support Team,
I am using an HP Photosmart 7520 wireless.
Since the printer tried to execute an Update on printer web service, I am not able to print any document with wi-fi.
I read several posts on this forum. Many people seems to face the same issue :
unable to print with wi-fi
printing start then stop after 5 seconds
unable to update the software (connection error with server)
ePrint unavailable...
I tried to update HP Software (hpusetup.exe) : everything is up to date
I tried to update the all-in-one software (PS7520_1315-1.exe)
I tried to update the printer software (HPCOM_HPPS_7520_FWUpdate2_x64_000_001.exe) : it always failed
I tried the HP Doctor (HPPSdr.exe) : no issue found
I tried with a manual IP.
Nothing work !
I read these posts:
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/PhotoSmart-7520-won-t-connect-to-quot-W...
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/PhotoSmart-7520-won-t-connect-to-quot-W...
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/HP-Photosmart-7520-unable-to-connect-to...

Hello @texto,
Thank you for visiting the HP Support Forums! I see you are getting a connection error with your HP Photosmart 7520, I appreaciate all you have tried so far.
Please contact HP’s Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Photosmart 7520 - Cannot Scan to email, says I have no connection

Hello,
I am having problems with the scan to email option. The printer is connected to internet and all the apps work on the printer screen. I've tried shutting it off (both wifi and printer) and turning it on again. I also tried changing the DNS Address Configuration, but nothing works. This is the only problem I am having because I can print wirelessly from my Mac and I can even scan to my Mac. I've had this printer for a year and I've used the scan to email option many times and this is the first time its failed me. Please let me know what else I can do.
Thank you.

Hi @NGP84,
Welcome to the HP Support Forums. I see that you are unable to use the scan to email feature of your Photosmart 7520 printer.
If you haven’t already set a manual IP address and manual DNS servers, please do so. If you are unsure how to do this I have included another post, with screen shots, on how to do this. Please do not worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
If you have already set a manual IP address and manual DNS servers and are still unable to use the scan to email feature, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

My Photosmart 7520 is offline in HP Connected

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