My Photosmart C5380 printer green instead of black

Occationally my printer is printing green instead of black.
Sometimes it is from the beginning of a document and sometimes it is the middle of a document.
I have tried to change the cartridge but have the same result.
Best regards
Torben Arp
This question was solved.
View Solution.

Hi @tobby37 ,
I'd like to help you with this issue, the black is printing in green sometimes. You have changed the cartridge and are having the same results.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Try these steps to see if it will resolve the issue.
'Ink cartridge problem' Message Displays on the Printer.
Please disregard the title.
Are you using Genuine HP Cartridges?
What are the ink levels?
Please let me know if you require any additional assistance.
Have a fantastic day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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