My Photosmart Plus printer seems to lose connectivity when in sleep mode, how can I fix this?
My new photosmart plus appears to loose it's connection when it goes to sleep. At least the printers status page online says it's not connected, even though it is visible in my router and the blue light next to the antenna of the printer is on. It also appears to be connected when I poke around in the printer's settings, but if I want to print something from an app or via e-mail I have to run the wireless wizard again, select my netgear and enter the password. Once connected I get a screen where I supposedly can skip printing a report, but that does not work either, it prints no matter what I select, waste of paper and ink.
I searched around but found no solution that would work for me.
Tech info:
wireless conection to my cable modem with Netgear router
Macbook pro and an older HP laptop are in use.
Security is WPA2-PSK [AES]
I like the machine a lot, but this is rather anoying, what can I do to keep the connection when the printer sleeps?
(edited to add security info)
This question was solved.
View Solution.
Does the printer not wake from sleep for both the Mac and PC?
You may want to try setting a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. Enter the current IP address.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Leave the gateway and DNS blank. Click 'Apply'
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP
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