My Photosmart Premium C310 printer has lost Web services

My printer worked perfectly with my PCs, iPad and for printing over the web for 8 months until a few weeks ago since when, after downloading a software upgrade it will only work with the PCs over my home network.
A previous post led to some very complicated advice from HP about changing IP addresses which I have followed to the best of my ability (as an ordinary consumer user) but to no avail.
I have reset the printer to factory settings but it still hasn't fixed the problem. When I try to restart web services I get a message saying "problem connecting to web services server".
I'd really appreciate some simple and effective advice as I only bought this thing for the web /e-print services.
Thanks
This question was solved.
View Solution.

If your printer is connected to your network, I would recommend trying the solutions in the following document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02675404&cc=us&dlc=en&lc=en&product=4231205&tmp...
I work for HP.

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I hvae a Photosmart Premium C310 printer which is connected wirelessly to my network. I also have a Mac Pro which is connected to the same network by ethernet cable. Up until I updated to OS10.6.8 everything worked fine. After that I found that when I restated the printer I could see it for a short time under the printer list but then it seems to "time out" and I can no longer print to it within a couple of minutes from my Mac Pro. When I restart the printer I can also see its embedded web page again for a few minutes but then it becomes not visble.
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Pengtao, I have plugged my Macbook Pro into the network (with Airport off) and I can no longer reach the Photosmart printer. Remove the cable and go wireless and the Macbook Pro can reach the printer again. I have installed the photosmart printer software under Windows 7 using Parallels on my Mac Pro and have no problems finding the Photosmart printer from it.
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My Photosmart wireless B110 printer has lost its connection with my desktop PC. I can still print from my laptop so I know the printer is working fine.
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Just as a preliminary step, we're going to go through a complete and clean uninstallation and reinstallation. First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
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Then follow this link to download the full feature software and drivers for the printer (be sure to select your correct OS):
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Owned HP Photosmart Premium C310 since 2011-01-03. Installed 5 new HP cartridges. Now it won't print

We bought the HP Photosmart Premium C310 on 2011-01-03. On April 6, I had to install all 5 new HP ink cartridges. Now it won't print at all. It accepts the "Print" command, makes noises as if it is printing, pulls the paper through slowly while it "pretends" to be printing, but the page comes out with NO INK on it. I have gone through all the many, many "self-help" solutions HP offers, on the printer screen itself, through the computer desktop "HP Solution Center," and also online at HP.com. It is still in warranty, so I am thinking I should just take it back to Best Buy and tell them to repair it. I'd really like to get it working. Any suggestions?
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In the link given by 007Ohmss be sure to update the firmware as described in step 4:
Step four: Install a firmware upgrade
Check for a firmware upgrade that might help solve the problem:
On the product control panel, touch the Setup icon ( ).
Touch Web .
Touch Product Updates .
Touch Check for Product Updates .
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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I have a hp photosmart premium C310. I can print no problem but have recently tried to scan a document. I received the message 'Try starting scan from computer. Refer to documentation details'. This prompted me to look for the relevent file in order to scan from computer and it appears that the HP Solutions Centre has not downloaded properly. I have tried to reinstall software but each time the installation stops before it is completed. This appears on screen:
System check complete (Tick)
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riab, follow the link below and try using the full-feature software and drivers. I would be sure that before you do this that the printer is completely uninstalled and removed from your computer. Check in Programs and Features, Device Manager, and Devices and Printers.
http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&prodTypeId=18972&prod...
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Hi , Welcome to the HP Support Forums! I see you are unable to print in black ink on your HP Photosmart Premium C310, you have done some troubleshooting with no success. Please make sure you have not missed any steps listed here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium e-All-in-One Printer Series (C310) If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if the printer is out of warranty; How to fix a HP Printer, not printing black ink and missing colours Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on an alternate model. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide. HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. I hope this helps. If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.

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I have just upgraded to Office 2013 on my windows 8 PC.
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So only print functions and printer-related settings are in another language? Did you use the installation disc that came with the printer or did you download the software from the HP Website?
Here is a video on how to uninstall the HP driver from Windows 8 in case you can not understand the words. And here is a link to the Photosmart Premium C310 Full Feature Software and Drivers for a Windows 8 64-bit PC in United Kingdom. When I went to www.hp.com/support, I selected your country first and then chose the Software and Drivers section after that. You will want to click the "Download" button and follow those instructions. I hope this helps you. Let me know if this provides for you the proper driver.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

HP Photosmart Premium C310a printer keeps disconnecting from my network.

My HP Photosmart Premium C310a printer keeps disconnecting from my network. I have tried disconnecting my Firewall and AVG virus software, all to no avail. Can anyone help?

This is an issue I have seen multiple times, and telling people to check their network settings, or to fix wireless settings does NOT address the root cause of the problem.   For those who are English-impared, here is a very clear explanation of what is going on:
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My HP PhotoSmart Premium injet printer (model C309a) will sometimes not scan a document. When I press the "Scan" or "Copy" button, the display shows "Scanning" but nothing happens.... Otherwise, the printer seems to work fine.
This "will not scan" problem happens sporadically. It seems to be somehow associated with having the Bluetooth function turned off. Go figure! (I only use wired ethernet to connect the printer to my home network.)
In any case, powering off the printer and powering it on again seems to solve the problem. When I encounter the "will not scan" problem, the power button will not usually work - I need to pull-out the power cord in order to reset the printer.
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Hi @Tony007
I understand why you may feel it is not a power issue, but from my experience I have seen the power source impact printer functions, particularly scanning. Even though it has worked previously, it still could be the surge protector. For argument sake (and I am by no means arguing with you ) I think we should connect it directly to a wall outlet for say a week and just see if the issue occurs. It is tough to troubleshoot an intermittent issue sometimes, but I am more than happy to tackle this with you.
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Buttons on the All-in-One Control Panel Do Not Function
'An error occurred while communicating with scanning device' or a 'There is no computer connection' ...
I am happy to do all I can to help, please let me know the outcome of your efforts. Thanks for your patience.
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Sunshyn2005 - I work on behalf of HP

Problem between (10.9) Mavericks and Photosmart Premium C310 series with the scan(ner)

Hello,
I have a serious problem with my Photosmart Premium C310 series with the scan(ner). I get a black image with white stripes (or an error 30) when I save my picture or my document on Mavericks (Mac OS X 10.9) installed yesterday.
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Model name : CN503B
Serial Number : {Private Information Removed}
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Hello
Can you please advise what software you are using to scan ? HP Scan app or Image Capture or Preview ??
I think you are using HP Scan app, yes ?
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I am an HP employee

HP Photosmart Premium C310 unable to scan

I have checked all of the questions, and the answers I have found are older and the links are no longer available. This is really the 1st serious problem I've had with this printer, and I've had it for several years. A few months ago, when I tried to scan from the printer, I would 1st get the message "LCD list needs to be updated". The link I am referred to no longer exists. Then, if I continue to try to scan, it tells me "A printer is not connected. Please see the device documentation for trouble shooting info."
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Hi Rollynn,
Welcome to the HP Forums!
I see that you cannot scan with your HP Photosmart Premium c310, and I am happy to help you with this issue!
For further assistance, I will need to know:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies by itself.
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If you are using Windows please try the HP Print and Scan Doctor, and let me know what happens.
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RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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I have the HP Photosmart Premium C310 Series Printer. It will no longer print. There is an error message of "Printhead Problem", with the instructions of: Remove all Cartridges. Next, left black latch and remove printhead. Then re-install Printhead and Cartridges. I have done this several times with no success. Even went out and bought all new ink cartridges and tried those as well with no success. With this error message on the printer screen, it won't let me get off of that screen.

Hi annie47here, and thanks for the reply.
After reviewing the issue, it's possible you are experiencing printhead failures. The best recommendation I could make would be to contact HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Photosmart Premium C310 - problem

Have an HP Photosmart Premium C310 wirelessly connected to HP Pavilion dv6 running 64 bit Windows 7.
Have had problems printing from Windows Photo viewer. Job is stored in printer queue and computer say information is being sent to printer my nothing happens. Opening up the printer queue dialog box it shows an error but no way of rectifying or fixing problem.
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Somewhere something is causing a conflict but not a clue what. Anyone else had similar problem? Any solutions??
Cheers

Hi annie47here, and thanks for the reply.
After reviewing the issue, it's possible you are experiencing printhead failures. The best recommendation I could make would be to contact HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Photosmart Premium C310a printer that will NOT print in BLACK. It will print in color.

I have a Photosmart Premium C310 a printer that will NOT print in BLACK. I tried the unplugging the cord and holding # and 3 and it did not work for me. I, at first, purchased a new cartridge thinking it had run out of ink.........so now I am out $25.00.
Any other suggestions. It does print in color. HELP! HELP! The printer is not even 5 months old.

Can I ask are you based in the US?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Have a HP Photosmart Premium C310a printer, copier,scanner problem

Have a HP Photosmart Premium C310a printer, copier,scanner problem
When I try to scan it asks me for destination, PC or SD card, when you select PC it tells me to iniciate from the computer.
The printer was installed with the 3100 series drivers. i have no icons to inicate from the PC. I have downloaded an ran PS_AIO_07_C310_FSW_Full_Win_enu_140_246 which is supposed to be the correct software and drivers for this printer. When I process this application, there is no termination. It asks if I want to let it make changes to this computer, runs for a while and then disappers from active processes. Acts like nothing really terminated or even ran.
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Hello keller123,
I see that this is your first time with us on the HP Forums. Please let me take a moment to say "Welcome".
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues when it comes to scanning.
I suggest that you attempt to use the HP Scan software. Please click on Start and go to All Programs. Scroll down the menu until you see a Yellow HP folder. In the Folder you will see your printer listed. Click on the printer and you will then see HP Scan.
If this does not resolve your issue, please write me back.
If I don't hear from you today, I hope the remainder of your Wednesday is a good one.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

My Photosmart Premium C310 printer has lost Web services

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