My playbook is stuck on loading screen

ive tried every solution to fix this thing and having no luck i had to buy a new one cause this one was borrowed it was not droped or soaked it just froze on a game and after i tried to reboot noting happeded and i checked if it was fixable they saif the moddle i had was p[ast the freee send in thing my gf just got this **bleep** thing on christmas like what the **bleep** you guys if nothing is done i will be doing some serious anti blackberry posts on youtube and one will be me smashing this playbook into a million pieces and burned

I too having problem with PB stuck at loading screen.
History:
My daughter was using PB and youtube app could not play the video,
I close youtube app, try to start it again,
PB won't open youtube app, it bring up those last used app screen.
I try open up different apps and all to the same result (it open up screen with last used app).
I try restart PB,
it got stuck at loading screen, and went to sleep after a fews minutes,
i start again and it just stuck and went to sleep again,
I hook up power charger, let it charge and turn it on again still stuck at loading screen,
with power cord connect it does not goes to sleep (i forgot it and it stay on for half a day and the PB get really warm)
just start browsing the forum
will try out a few thing when i get home today
- hold down volume + and - while power on
- hold down power for a long time
and anything else i will find then forum from now till then.
edit:
will try this, as someone got it
quote "I forced update on it using desktop software, and I got past welcome page!"

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