My power button is stuck and I have the white screen of death!
Hello and thank you for reading this post, the answer is desperatly needed.
What's the problem?
Okay, a couple of months ago I smashed my iPod 4th Gen screen unfortunatly. I ordered a new screen and decided to fit it last night. Upon powering the iPod only a white screen shows, I was told that I have to hold the power button and the home button for 10 seconds. One day, before the screen was broken, I pushed the power button and it got stuck down and wouldn't come back up so I have always had to use the assistive touch and plug it in whenever I would like to turn it on. Obviously, because the power button is stuck down I cannot hold it down and press the home button to reset the iPod.
Is there another way around this or is there a way to get the power button to come back out?
Thank you
- Stay Safe
You can't backup the iPod then.
Place the iPod in recovery mode using one of these programs and restore via iTunes:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
or
http://joshuabailey1997.wordpress.com/2010/09/02/recboot-v1-3/
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
RecBoot may have problems on 64X windows, then try:
Tenorshare ReiBoot – Enter & Exit iPhone, iPad, iPod Recovery Mode with a Single Click
For MAC or PC
The Firmware Umbrella - TinyUmbrella
Installs blootware on PC too
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If data is not in the backup then:
- If you used PhotoStream then try getting them from your PhotoStream. See that topic of:
iOS: Importing personal photos and videos from iOS devices to your computer
- Maybe you can get some info from the restored iPod via How to perform iPad recovery for photos, videos
Wondershare Dr.Fone for iOS: iPhone Data Recovery - Wondershare Official
http://www.amacsoft.com/ipod-data-recovery.html
-iPod touch Deleted Photo Recovery Tips You Should Know
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My iPod touch 4th gen has the white screen of death and won't connect to iTunes to restore.
I was updating from iOS 6 beta 1 to beta 2 when my ipod froze up and started showing the white screen of death. I've tried the trick where you hold the power and home button for ten seconds and tried to put it in DFU mode to restore. None of these tricks work and my screen is still white. Also I plug it into my Windows Vista computer with iTunes 10.6.3 but it wont show up. I really need help. I don't have warranty or money to buy a new one. My grandmother will heartbroken if $200 goes down the drain.
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I tried following the directions that I received about restoring my iPod touch. But there is one flaw. My power button is stuck and I am unable to turn it off. How can I go about either getting it fixed or restoring my iPod?
Easy, first make sure that the itunes on your computer is up to date. Next connect the ipod to your computer. If you have itunes 11.0 or above, wait until the device appears in the upper right hand side of the screen, or you can press ctrl-s, and the side menu will appear, and you can see more clearly the ipod appearing under the device category. Next simply click on the ipod and on the summary screen, you should see restore. Press restore, and you will see a dialog box asking to back-up & restore, restore only, or cancel. If you have information to save, press back-up & restore, if you want to wipe the device clean and start over, press restore. Once it's all done, you should be good.
If your ipod is less than a year old and not a refurbished device, contact Apple at 800-676-2775 for assistance on repair and replace. If you are near an Apple Store, go to http://www.apple.com/retail/ and find your local Apple Store and set-up a genius appointment and go in and have your device repaired or replaced.If your ipod is a refurbished device, it has to be 90 days old or less to be repaired or replaced for free.I hope this helps. -
My power button is stuck and doesn't turn the phone off or on anymore. Can anyone help?
My power button is stuck and doesn't turn the phone off or on anymore. Can anyone help?
What would you like us to do? We can't unstick it for you.
Bring your phone into Apple for replacement. -
Can someone help me - my Iphone 4s has frozen I cant turn the phone off as the power button is stuck and the screen is frozen.
What would you like us to do? We can't unstick it for you.
Bring your phone into Apple for replacement. -
My iPod Touch power button is stuck and will not pop back up. My iPod Touch Repairs and Service Coverage is still active, Does that mean I can get a new iPod Touch?
Apple will most likely exchange it. The one you receive will be refurbished.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
In Memory of Steve Jobs -
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Restore, if iTunes will let you. Everything except the password will be restored. Connect via cable to the computer that you use for sync. Be forewarned that it takes a long time. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here. -
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Hi Everyone, I have tried all the solutions mentioned by apple and still have a white screen with a blinking file folder with a question mark in the center, anyone have any ideas or experienced this?
Nooo or you would use OS X Recovery Mode: Disk Utilty and then Startup Disk.
Mac OS X & Mountain Lion Community
https://discussions.apple.com/community/mac_os
https://discussions.apple.com/community/mac_os/os_x_mountain_lion?view=discussio ns
Recovery Mode
http://support.apple.com/kb/HT4718
ExpressLane
https://expresslane.apple.com/
Mac OS X Help
http://www.apple.com/support/macbasics/
Isolating Issues in Mac OS
http://support.apple.com/kb/TS1388
https://www.apple.com/support/osx/
https://www.apple.com/support/quickassist/
http://www.apple.com/support/mac101/help/
http://www.apple.com/support/mac101/tour/
Get Help with your Product
http://docs.info.apple.com/article.html?artnum=304725 -
I tried to start my computer and just have a white screen. Does anyone know what this might be?
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Not good news. But you will need to be more descriptive. What version of OS X are you running? Did you do anything different prior to turning it off the time before this happened? Is their an Apple logo on the screen? Is there a spinning gear below the logo? What version of OS X was installed when the computer was new?
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That symptom is covered here:
iPod touch: Hardware troubleshooting -
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Sorry if we didn't get to your question fast enough; we are all volunteers doing this in our spare time. Try the steps in this article. If you're unsuccessful, you'll need to take your device to the Genius Bar for an evaluation.
http://osxdaily.com/2010/12/04/ipad-dfu-mode/ -
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Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to a Mac Pro tower, not to any other model. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested. -
Hi my ipod got the white screen of death i hear thats what its called i was wondering if anybody new how to fix it? If someone knew it would be great to have a feedback
OMG that happened to my ipod as well... when i checked to see if there was anything that i could do alsmost everyone would tell me to hold the home and power button until it turned off then turn it back on... it didnt work with my ipod but worked with my friends... hopefully it works with yours. And if not but another one thats what i did and now the other one cracked i guess its just luck
-
Having an intermittent issue where my iMac blanks out on me. On restarting I get several bands running down the screen with pixels jumping around within the bands, then the white screen of death and nothing... This happens intermittently and usually restarts OK. Happened again three days ago and wouldn't restart for two days (again the bands/pixels etc) but now operating fine? Any ideas whats wrong with my iMac and what the solution may be? Also gets very hot from time to time, particularly if I'm playing music/watching youtube/movies for extended periods. Mac is 3.5 years old, running OS X 10.6.8, processor 3.4 GHz i7 memory 8GB 1333 MHz DDR3
If you live near an Apple Store, make a Genius Bar appointment to have the computer tested. Supposedly there is no charge for testing. Use 2nd link if not near an Apple Store or aren’t in the US.
Genius Bar Reservation US
Authorized Service Provider
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