My Power Mac G4 will immediately eject DVD's

My Power Mac G4 ejects any DVD almost immediately, but will read CD's. This computer has always done this from the first day I got it. Now I am trying to buy software that needs to be downloaded by DVD and I am trying to fix the glitch this system has. Can anyone help? Thanks you.

Wow, that was amazing, they even had my exact computer, the dual mirrored doors G-4. Here is what I learned from watching that video. When I press the eject key on my keyboard only the top mirrored door opens and 1 cd/dvd tray comes out. Should the bottom silver door also open out? I was able to open the bottom silver door manually and inside is silver/metal cover (so you can't see anything). My 2 guesses is either the top and only door that opens up is supposed to ready CD's and DVD's and my computer does not read the DVD's. 2. The bottom door is the DVD reader and it was never installed or the silver cover at the front of the door is blocking it from opening up. I was able to find the manual online for which was very vague with the explanations.
http://www.apple.com/support/manuals/powermac/
at the bottom of the page were the 2 manuals that speak to DVD's both have different info on page 42
Power Mac G4 (Digital Audio): Setting Up (Manual)
Power Mac G4 (Gigabit Ethernet): Setting Up (Manual)
Let me know what you think. Thanks for your time and energy on this topic. J.

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