My pre-order has not & will not download.

I pre-ordered an album awhile ago and have yet to receive it.  Everytime I try to download it, i-tunes either says that all my music has already been doenloaded or that it is no longer available in my area.  It's really starting to tick me off & I don't know what to do about it.  It really makes me not want to pre-order anything from i-tunes anymore.  I want the album and what was promised if you pre-order the album.  I keep trying to use the help & the contact us on i-tunes but it just keeps sending me around in circles.  I hate that when you try to contact i-tunes online, all they seem to do is run you around in a big circle over and over and over and over again.  It's really annoying and frustrating.  Any help would be greatly appreciated.  Thank you and God bless.

Greetings Tman596,
Receiving pre-ordered games on release day is seriously important to many gamers. Best Buy wants to ensure their customers get their hands on the latest games as quickly as possible. That being said, we ship the games as soon as we can to get the games to our customers as close to release date as possible. I’m glad to hear you chose Expedited Shipping to ensure the shipment arrives sooner than standard shipping would have. I apologize for any disappointment this may cause you if your game does not arrive on release day. In the future, you may want to consider using Store Pickup if available to ensure you are able to experience the new game on the day of the release. If you should have any questions, please let me know.
Regards,  
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Pre order has not download

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    can anyone help!
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    Hi yasibear91,
    Welcome to the Support Communities!
    The following article will explain the Pre-order process:
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    http://support.apple.com/kb/HT5714
    If you cannot find the file after following the steps above, you can redownload it:
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    http://support.apple.com/kb/ht2519
    Where are my iTunes files located?
    http://support.apple.com/kb/HT1391
    If you continue to have issues with this order, please notify the iTunes Store:
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    http://support.apple.com/kb/HT1933?viewlocale=en_US
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    Hi kenolpro,
    I recommend, using this article, you check and see if the pre-order is still pending, or download it if possible:
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    To view, cancel, or see the expected release dates for your pending pre-orders
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  • My pre-order is not downloading

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  • Pre-ordered single not downloading...

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    Hello itunesisntworking,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    Download a pre-ordered item
    When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
    If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
    Have a nice day,
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  • Re: Pre-order has not shipped

    First off I want to say how bad my pre-order so far is going with Watch dogs. I have pre-ordered games from many places and I am yet to receive a game not on the release date. However today will be the day that changes. With the holiday yesterday, I expected games to be shipped on saturday. Gamefly sent them out on Saturday so why wouldn't Best Buy be able to? I chose standard shipping because when ordering from other places when you chose shipping like this they switch it to release day shipping so the gamer can get the game ON RELEASE DAY. However not only is best buy going to fail to do so they are going to make me wait another 3-5 days to receive the game. I live 45 minutes away from the closest Best Buy and would drive to get it rather than wait this long to get a game. As of right now the game hasn't even shipped. Oh yeah to top things off its my birthday tomorrow. So thanks Best Buy you always find ways to amaze me.

    Greetings mbrinneman and therealdanhill,
    Receiving video games on release day is always exciting! I can imagine it would be very frustrating to have friends and family playing a game that you would still be waiting to receive.
    Best Buy ships pre-orders as soon as we can to ensure it reaches our customers as close to release date as possible. Our customers also have different shipping options, explained on our Shipping Costs & Timing page on BestBuy.com, as well as Store Pickup for most releases to make sure that they can get the game in a manner appropriate for them.
    I am sorry to hear that you may not receive your pre-orders as expected. You should be able to keep an eye on your tracking number to anticipate when you will receive it. Please be aware that tracking information can take up to 24 hours to update.  If either of you should have any questions, please let me know.
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    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Pre-order has not shipped

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    Solved!
    Go to Solution.

    Greetings Tman596,
    Receiving pre-ordered games on release day is seriously important to many gamers. Best Buy wants to ensure their customers get their hands on the latest games as quickly as possible. That being said, we ship the games as soon as we can to get the games to our customers as close to release date as possible. I’m glad to hear you chose Expedited Shipping to ensure the shipment arrives sooner than standard shipping would have. I apologize for any disappointment this may cause you if your game does not arrive on release day. In the future, you may want to consider using Store Pickup if available to ensure you are able to experience the new game on the day of the release. If you should have any questions, please let me know.
    Regards,  
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

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    Sincerely,
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     Private Message

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