My pre-ordered album wont download but it says its purchased. what do i do?? someone please help
please help it wont let me download it
Hello andes.cany.factory
Check in your iTunes folder on your computer to see if your pre-order is there. If it is, drag and drop it on top of iTunes to import it in. If you cannot find it, just delete the tracks from iTunes and then look in your purchases to download it again. If all else fails, then report the issue to the iTunes Store.
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.
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