My Premier Pro software that I get from Adobe Cloud subscription, no longer RENDERS. How can I speak with Tech support to remedy this problem?

For several hundred productions, Pr CS6 worked perfectly for me. Now, for some unknown reason, when I attempt to render video, the render progress window continually shows more and more frames to be processed. Therefore when I get to 80% rendered it drops back to 70% and increases the total frames in the render.... over and over, so that I never get past 99% rendered... regardless of how long I let it process.

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Where do you find your license key for software that I get from the cloud?

I am trying to upload some presets for lr 5 and I can't without the license key. Before when you bought tangible product this key would be on the back. However since I got it from the cloud, i don't know where to find it. Any help

You mean, LR is asking for it's own licence # when you try to upload some presets?
It sounds strange to me...
Open LR, then from the software preferences, go to the "Presets" tab and click on the "Show Lightroom Presets folder...".
Copy and paste your preset there and restart LR... it should be do it.
Alessandro.

How can i speak with someone from apple live chat??

How can i speak with someone from apple live chat??I want to ask something

Yes, that is the key to it. In North America live chat is available, though I would question the value of it. It usually takes ten times longer to 'chat' than to talk or even send an eMail. Why don't you ask your question here; by far the most realistic means of attracting a reasonably accurate answer.

I have been trying to get a feature/functionality in my Apple system -- have asked about it in Apple stores all over the country from coast to coast, and have received no response. How can I speak with someone at Apple that will help?

Greetings whomever reads this.
I have 2 issues that Apple has not been able to resolve, that are vexing me.
1) Somehow I have 2-3 apple IDs ... passwords etc. I have purchased 2 iPads, 2 -3 iPhones, a Macbook Pro, and a Mac Mini with Thunderbolt monitor. Somewhere in that process I might have created another Apple ID, not sure. When the confusion started, I went to an Apple store, and they suggested I create a new Apple ID, against my better judgement I did, which added to the confusion. Now, every time I need to sign in using my Apple ID for anything, I have no idea what user ID goes with what password. I have gone to Apple stores several time to try to get this situation cleared up and each time they try to get me to create yet another Apple ID. Now I won't do that anymore, but the original confusion remains. How can I wipe out all Apple IDs and just have one?
2) I have been trying to get a particular functionality/feature/capability added to my Mac system. Don't want to go into detail here because someone will steal my idea and make millions. I have posed this question to Mac personnel from Geniuses, to Business Teams -- no one can figure it out. How do I get this fabulous capability I have thought up to come to life so I can make millions?
Russell
<Personal Information Edited By Host>

for #1
Frequently asked questions about Apple ID - Apple Support
I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?
Apple IDs cannot be merged. You should use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs.
If you are wondering how using multiple Apple IDs relate to iCloud, see Apple IDs and iCloud.
for #2
Apple does not accept unsolicited ideas see Apple - Legal - Unsolicited Idea Submission Policy

Macbook pro startup time increased suddenly from 15 sec to 25 sec. How can we resolve this?

Hi Experts!!
My macbook pro startup time is now 25 to 35 sec and yesterday it was 15 sec. I know its not a drastic change but still i would like to bring it back to 15 sec!!
System.log file shows following:
Oct 14 22:52:03 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***
Oct 14 22:52:20 localhost bootlog[40]: BOOT_TIME: 1350235322 0
Oct 14 22:52:23 localhost blued[17]: Apple Bluetooth daemon started
Oct 14 22:52:25 localhost mDNSResponder[28]: mDNSResponder mDNSResponder-214.3 (Dec 17 2009 01:15:48) starting
Oct 14 22:52:25 localhost configd[13]: BUG in libdispatch: 10D2125 - 1678 - 0xa84b
Oct 14 22:52:26 localhost com.apple.usbmuxd[21]: usbmuxd-176 built for iTunesNineDot on Sep 24 2009 at 16:11:05, running 32 bit
Oct 14 22:52:26 localhost /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[29]: Login Window Application Started
Oct 14 22:52:27 localhost configd[13]: bootp_session_transmit: bpf_write(en1) failed: Network is down (50)
Oct 14 22:52:27 localhost configd[13]: DHCP en1: INIT-REBOOT transmit failed
Oct 14 22:52:27 localhost configd[13]: network configuration changed.
Oct 14 22:52:34: --- last message repeated 3 times ---
Oct 14 22:52:34 localhost loginwindow[29]: Login Window Started Security Agent
Oct 14 22:52:34 localhost com.apple.WindowServer[55]: Sun Oct 14 22:52:34 localhost WindowServer[55] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Oct 14 22:52:34 localhost WindowServer[55]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
Oct 14 22:52:39 localhost SecurityAgent[75]: NSSecureTextFieldCell detected a field editor ((null)) that is not a NSTextView subclass designed to work with the cell. Ignoring...
Oct 14 22:52:39 localhost loginwindow[29]: Login Window - Returned from Security Agent
Oct 14 22:52:39 localhost loginwindow[29]: USER_PROCESS: 29 console
Oct 14 22:52:39 localhost com.apple.launchd.peruser.501[79] (com.apple.ReportCrash): Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
Oct 14 22:52:40 localhost com.apple.launchd.peruser.501[79] (com.apple.Kerberos.renew.plist[99]): Exited with exit code: 1
Oct 14 22:52:41 localhost com.hp.messagecenter.launcher[102]: ThrottleProcessIO: throttling disk i/o
Oct 14 22:52:44 localhost ntpd[19]: time reset +0.729949 s
If we look at above log i can see few seconds wasted on kCGErrorFailure. Can anyone suggest on how to remove this error from my MBP OS X 10.6.3?
Thanks

Thanks for the update.
Upgraded to 10.6.8 combo and still KCG errors exist.
Also i can now see new error after upgrade as below:
Oct 17 14:49:22 localhost WindowServer[66]: Unable to open IOHIDSystem (0xe00002bd)
Now sure why this error is coming and if i have to worry about this?

Every time I turn iPad on Ive got three films that try to automatically download from the cloud but always fail. How can I cancel or stop this from happening?

Three films that i purchased and are stored in the cloud always try to download to my iPad when I turn it on. A message always pops up saying download failed even though I haven't tried to download them. When I go into iTunes the three films are there as an update with download failed at the side. How do I stop this and just have them in the cloud? I Don't seem to be able to clear it. I also purchased a film by mistake but got it refunded and that also appears in my library from time to time. How do I clear that?

You could also try logging out of your account by tapping on your id in Settings > iTunes & App Store and then log back and see if then works
If not then do a soft-reset and try again : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
And if that doesn't work either then you could try contacting iTunes Support and see if they can remove the films from you download queue : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

HT201272 How can I speak with someone that can assist me with prior purchases (under another email address) within itunes?

anyone?

You can contact iTunes customer support for assistance with your account.
Keep in mind that purchases are permanently tied to the Apple ID that they were acquired with.

My iphone4s died, mom gave me her old 3gs, i had to get a new sim to fit the 3gs, how can I sync all my old contacts? I have a macbook pro, tech told me that it would sync from my icloud but it has not. Thanks!

my iphone4s died, mom gave me her old 3gs, i had to get a new sim to fit the 3gs, how can I sync all my old contacts? I have a macbook pro, tech told me that it would sync from my icloud but it has not. Thanks!

Syncing the 3GS is exactly the same as syncing the 4S - so just do the same as you've been doing.
How do you normally sync contacts from your Mac to your iPhone? Via iTunes over USB/WiFi, or via iCloud?

Why can't I open and retrieve my files from iPhoto and my address book after importing the files from my Power mac G5 to my new Mac Pro? I get a warning that says the new OS on my Pro doesn't open files from a Power Mac. Any idea how I can fix this?

Why can't I open and retrieve my files from iPhoto and my Address Book after importing the files from my Power Mac G5 to my new Mac Pro? I get a warning that says the new OS on my Pro doesn't open files from a Power Mac. Any idea how I can fix this?

For your addressbook, export the files to vCard on the PowerMac, then bring them over to your Mac Pro. For your iPhoto, copy the Users -> yourname -> Pictures folder to your Desktop on the Mac Pro, and open iPhoto on the Mac Pro holding the command and option keys. Select the library file from that Pictures folder and open it. It should import all the pictures into iPhoto as part of the rebuild process. Other PowerPC to Intel migration issues are covered here: https://discussions.apple.com/docs/DOC-2295

I have a Macbook Pro early 2011. i don't have AirPlay on my computer. How can I get it. I have read that early 2011 should have the AirPlay option. Any ideas please.

I have a Macbook Pro early 2011. i don't have AirPlay on my computer. How can I get it. I have read that early 2011 should have the AirPlay option. Any ideas please.

Hi All,
I need your expert advice to proceed. I bought apple TV and it works fine with my iPad and iPhones also fine with itune of my Mac Book Pro BUT I am not seeing setting which says "Airplay Mirroring" in system preference -> Display at all.
I checked my mac serial number and it shows the model as below. As far as I understood this feature should be there from 2011 onwards.
MacBook Pro (13-inch, Late 2011)
Software Mac OS X Lion 10.7.5 (11G63b)
Please suggest!!
Thanks and Regards

Recently reinstalled Acrobat 9 pro. Got serial number from adobe. Now keep getting the message upgrade. No 9 in dropdown. Then tells me to enter serial or only have 22 days left. Reinstalled 3 times.

recently reinstalled Acrobat 9 pro. Got serial number from adobe. Now keep getting the message upgrade. No 9 in dropdown. Then tells me to enter serial or only have 22 days left. Reinstalled 3 times.
Can anyone help please?

Sorry that you got such a hassle. Try this. I don't have Acrobat 9 per se, but I have the TCS2 and found the following.
Run Regedit (all the serious warning apply here. Look but don't touch).
Under HKEY_LOCAL_MACHNINE->SOFTWARE->Adobe->Repair->Adobe Acrobat->9.0->IOD Look under the entry under SERIAL.
Maybe it works maybe it doesn't. But it might help.
Message was edited by: MichaelKazlow

I'm trying to download Premier pro and I'm getting an error message saying "Error when extracting files"

I'm trying to download Premier pro and I'm getting an error message saying "Error when extracting files". I use a PC and have made the purchase of that service. What's the problem?

Hi ampsanru,
We would need some information regarding the error, could you please post a screenshot moreover your system information i.e. OS, RAM & Graphics card.
-Ankit

I have purchased itunes match but the cloud will not load on my ipad 4.the only music that will show up is stuff that i bought from the itunes store.any ideas on how to get this to work?

i have purchased itunes match but the cloud will not load on my ipad 4.it works on my iphone 5 & it originally worked on my ipad.the only music that will show up is stuff that i bought from the itunes store.any ideas on how to get this to work?

On the MBP, in iTunes, switch to Song view and enable the iCloud Status column by pulling down View > View options and selecting the option for "iCloud Status." Close the small window. Look for any tracks that have a status of "waiting." If you see several of them disable iTunes Match while holding down the Option key. Quit iTunes, wait a few seconds, then open it again and turn iTM back on. Let it compelete the scan. Wait until all tracks that are "waiting" have a status of either "matched" or "uploaded."
On the iPad, turn off iTunes Match then launch the Music app and let the contents clear out. Power cycle the iPad for good measure, then re-enable the service once all the tracks in iTunes have been processed.

After deleting a song from my iPhone, it still playing. How can i stop that? How can i get rid of the song once for all?

After deleting a song from my iPhone, it still playing. How can i stop that? How can i get rid of the song once for all?

I'm pretty sure that the solution is in the settings of her email

I recently installed MacKeeper on my iMac. It was a disaster. I lost applications and files. Fortunately I had back up. Worst of all it did something to my system software that it takes about 7 minuts to stat-up. What can I do to get it to start-up f

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I recently installed MacKeeper on my iMac. It was a disaster. I lost applications and files. Fortunately I had back up. Worst of all it did something to my system software that it takes about 7 minuts to stat-up. What can I do to get it to start-up faster?
Thanks

How to Remove MacKeeper
Given you have a backup you may want to think about erasing the hard drive and reinstalling Snow Leopard then restore your backup.

My Premier Pro software that I get from Adobe Cloud subscription, no longer RENDERS. How can I speak with Tech support to remedy this problem?

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