My Premiere Elements 12 tells me I need Premiere Elements to put a slideshow on to dvd.

Question

I recently acquired  Elements 12 and Premiere Elements 12.  I made a slideshow in Organizer, and followed the Manual's instructions on how to proceed to get the slideshow to a dvd.  I get a drop-down from Premiere telling me I need Premiere Elements to do the task, and do I want get it from a dvd or try a trial version.  If I wasn't so frustrated and mad I'd think this was funny.  Can anyone explain what's wrong?
Thank you,
Norm.

Answer 1

My thanks to Peru Bob for transferring the matter, an hello to you A.T. Romano.
I'll respond to your first memo.
You understand correctly that I'm can't fully use Elements 12 or Premiere Elements 12, even after help from Adobe.  Several people at Adobe worked on the problem(s), the last being a Supervisor, and it appeared I was finally "up and running".  Then, I came upon the current problem.  Two case numbers were involved: 0185568696 and 185597498.  In answer to your question 1, I was sent an email from "[email protected]" providing two product serial numbers and instructions on how to download the products. I couldn't get the downloads to run to completion, thus I called Adobe.  Second question:both Elements 12 and Premiere Elements 12 are listed in my Control Panel's Programs and Features list.  Question 3: I did the slideshow in Elements 12 Organizer, then went to Premiere 12 Edit and clicked Add Media; the slideshow images all appear and  I selected them, then selected Project Assets, and the slideshow appears on the timeline.  I'm not doing any editing, so select Publish + Share, and choose DVD.  A pop-up displays and I complete the entries, most being left as is.  When I select to burn is when I've been getting the drop down with the message stated in my first Forum access.  Today, however, when going through the steps so I could answer your questions, when I select Pub&Share and get the pop-up, a warning on it says No burner.
I went through the procedure again and got a message Disk not present.  Again and again one or the other of these messages with my successive attempts.
Then it started burning!  When done I played the dvd back.  The images were there but not the titles/comments.  The user manual on page 61 says: create a slideshowin Photoshop Elements 6.0 or later... with captions ...and titles...Import the slideshow into Premiere Elements to edit further or burn a dvd..
It must be tiring for you to have to read all this, and I'm sorry for that. Will try to follow your outline of steps I can take to check on the status of Premiere on my system, and get back to you.  I'm a neophyte at all this, so It will take me some time
Thank you for your patience,
Norm.