My Premiere Elements 9 on Windows 7 no longer opens (it always did before); now at the welcome scree

My Premiere Elements 9 on Windows 7 no longer opens (it always did before); now at the welcome screen it "blinks" once then hangs, without any of the components initializing- please help

If that does not work, then I would see this FAQ Entry: http://forums.adobe.com/thread/792580?tstart=0
It starts with a general checklist for getting PrE set up properly, then goes into some links on tuning up one's system and OS, and finally has links to many troubleshooting articles, plus tools to help one troubleshoot issues.
Good luck,
Hunt

Similar Messages

I'm trying to open premiere elements in windows 8.1 Help!

I just bought a new Dell computer & downloaded Premiere elements 12 How do I open it?

ronnie1959
How far are you getting with your install of Premiere Elements 12 on Windows 8.1 64 bit? Any error
messages?
The help call sounds like there are problems. Lots of questions need to be put together with answers.
Besides the above, the typical drill questions in matters such as these include
1. Does the problem exist with or without the antivirus and firewall(s) disabled?
2. Are you running the program from a User Account with Administrative Privileges?
3. Do you have the latest version of QuickTime installed on your computer along with Premiere Elements?
4. Are you working with a pen and tablet device or mouse?
5. Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the
card?
6. Depending on the error messages, your possible solutions might be
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
Let us consider the above and then decide what next. Any questions or need clarification, please do not hesitate
to ask.
Thank you.
ATR

No audio on Timeline Premiere Elements 13 and no longer on 12 after upgrading to 13.

On my Mac with OS X Yosemite I've worked with Premiere Elements 12 for a while and it just worked fine. Now I;ve upgraded to Elements 13 and the clips that were fine the other day have now lost there audio when I put them on the Timeline. However if I double click the clip in project assets and play it on the clip monitor everything is fine, but as soon as I send it to the timeline or storyboard the audio disappears. I'm in a spot now as I can't use 13 and neither return to Elements 12. Any ideas will be very much apprexiated.

Ted
Momentary detour.....
Could we go over the path
Just a week ago I created a movie with Elements 12 on this same Mac with OS X Yosemite and ij
just worked fine. On second thoughts the movie was a bit too long, so I
imported the saved project to re-edit it, only to find out that the audio
had gone for the greater part of the clips on the timeline. I closed
elements 13 and reopened 12 and the saved project with the same result.
When you got to second thoughts, what did you do....
a. rebuild the project anew in Premiere Elements 13?
b. import the Premiere Elements 12 export in Premiere Elements 13?
c. open the Premiere Elements 12 project in Premiere Elements 13?
I ask since you cannot import one project file into another and you wrote "imported the saved project".
You wrote after the file was drag from Premiere Elements 13 Project Assets to Timeline
only to find out that the audio had gone for the greater part of the clips on the timeline.
What was gone - the representation of the whole audio clip on the audio track or just the sound
for the whole? Was the duration of the clip listed in Project Assets, the same as observed at
its Timeline level?
If you took this Premiere Elements 13 Timeline (problem audio there) to export, was there sound in the export?
If you create a project in an earlier version, it is often possible to open it in a later version to work with the project in the later version.
But, you cannot open the later version edited project in the earlier project again. So, I was not sure what you were describing when
you wrote
I closed elements 13 and reopened 12 and the saved project with the same result.
What saved project?
Premiere Elements 13 Audio
Please consider deleting the Media Cache Files Folder where the program saves the automatically generated conformed audio.
To locate that Folder, on Windows I could go to Edit Menu/Preferences/Scratch Disks/Media Cache to find location for the Media Cache Files Folder. Is that the
same for Mac?
Also, please let us know if the flawed Premiere Elements 13 Timeline audio content exports OK or contains the flaws encountered before export.
Again, please excuse if I have included things that you were already aware of. Because of the nature of your issue, I did not want to take anything for grant.
ATR

Premiere Elements 9.0 will not open

In August 2011 I purchased Adobe Premiere Elements 9.0 with a new Dell PC using Windows 7 64-bit. Since then I have used Premiere Elements many times for video editing without problems. The last time I used it was about 3 months ago. This week I tried to use Premiere Elements, but was unable to load it. The software would start to load up to the point of displaying the full screen with task bar, but without showing the individual “panes”, at which point it appeared to freeze. If I then tried to use the drop down menus (File/New/Project or Files/Open Project) an error message would pop up saying “Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project.” after which the program would shut down. I have tried unistalling and reinstalling Premiere Elements, but it has not solved the problem. Any ideas how to fix it?

DavidBrum
If the Premiere Elements 9.0/9.0.1 problem set in after the installs of any one of the programs installed, then you should rule that factor in or out for each systematically. Each would be a prime candidate for troubleshooting exploration.
But, before you do that, let us try deleting the Premiere Elements 9.0/9.0.1 settings file. In Windows 7, 8, or 8.1 64 bit, it can be found in the path
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements Folder
9.0 Folder
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not correct the problem, then deleted the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists.
IMPORTANT
a. Make sure you are working with Folder Option Show Hidden Files, Folders, and Drives active so you can see the complete path.
b. Do not detour or get lured into a Premiere Elements 9.0 Folder instead of the Premiere Elements Folder/then 9.0 Folder.
Please let us know the outcome.
Thank you.
ATR

AppStore version of Premiere Elements 11 crashes when I open it.

Bought Premiere Elements 11 Editor on the AppStore on April 29, 2013.
It crashed everytime I opened it while it was loading.
I deleted it and downloaded it from the Appstore a second time.
It still crashes everytime I open it.
It crashes while it's loading "ImporterQuickTime.bundle".
I don't know where or what exactly that is or where I can get another one.
I don't know how to interpret the crash report.
There doesn't seem to be a way to contact Adobe by email and send them a copy of the crash report.
I already have Elements 11 Editor installed since it came out and don't have any problems with it.
I'm on a MacBook Pro (late 2011) running the latest version of Mountain Lion.
It has a SSD - 120 GB with 80 GB available.
I'm the only one using my Mac - I'm the Administrator.
I've Googled this problem and there seems to be a lot of people with exactly the same problem.
I don't understand why Adobe hasn't found a solution for this problem?
Message was edited by: le LIBRE

I gather you use Windows.
I'm on a MacBook Pro.
When I or anyone buys an app on the AppStore there is no installation disc or file.
Apple installs the app directly in the Applications folder in Finder.
Normally I or anyone clicks on the newly installed app and it starts up.
I did not buy Premiere Elements 11 Editor on the Adobe site so I can not download it again from the site.
I did install it a second time from the AppStore.
Always the same problem — it crashes as it's loading.
Normally when I have a problem with an app crashing I contact the developer by email.
Most developers except for Adobe let us contact them by email.
They always ask for a copy of the crash report.
They read the report to find out why it's crashing and tell me how they or I can fix it.
Adobe doesn't want it's customers to be able to contact them.
It seems like they feel it's your or my problem.
I did have a live chat with someone from Adobe and even let them share my screen.
The person read the crash report but didn't tell me why the app crashed.
The person couldn't really control my screen as I live in Europe and have a french Azerty keyboard.
The person downloaded QuickTime Player 7 and I installed it but that didn't stop the app from crashing.
The Adobe person just stopped the screen sharing and never contacted me after.
The person has my email address but didn't feel it was necessary to really help me.
The person just disappeared.
I bought Elements 11 Editor on the Adobe site when it came out.
I couldn't get the online purchase to work.
I contacted Adobe with live chat and the Adobe staff couldn't get my purchase to work either.
Finally they had me buy Elements 11 through a bulk buying Adobe store.
It took me two days to buy the app.
I do like Elements 11 Editor a lot and use it every day.
I watched some videos about Premiere Elements 11 Editor and I think it'll be as good as Elements 11.
I bought Premiere 11 on the AppStore to avoid having the problems I had before buying on the Adobe site.
I was surprised and disappointed when it kept crashing.
I could just contact Apple and get a refund but I'd like to have the Premiere 11 app.
Adobe staff don't really seem to be interested in helping.
A staff member moved my thread to the Premiere forum but didn't even try to help me.
I Googled my problem.
Premiere Elements 11 Editor crashes while loading "ImporterQuickTime.bundle".
I'm not the only customer this happens too.
I would like someone from Adobe to read my crash report and tell me why it crashes.
I don't know how to read it as I'm just a junior Nerd.
I'm still learning.
So far the advice I've been offered doesn't really address my situation.
It would be great if another Mac user could offer some help
as they would understand about the AppStore and how it works.
Your post refered to a few things.
Tell me exactly what you think would fix my crashing problem.
Don't make me guess what I should do as I'm not an expert.
Please no links — tell me clearly what you think would fix the crashes.
Remembering that I'm on a Mac and I bought the app on the AppStore.
If you need more info just ask me.
I'm an english speaking Canadian (from near Toronto)
now living in the french speaking part of Belgium (which is in Europe).
My Mac is entirely in english as I don't know french well enough to use it on my Mac.
But I have a french Azerty keyboard.
I'm not into forums but as Adobe doesn't give a very good aftersales service,
I find myself here looking for an answer to my problem.
I just want Premiere Elements 11 Editor to work as it should do.
If you can help me I'd appreciate it alot.
Ant

Premiere Elements 9 window disappears after loading project

Hello all,
I've been having issues with Premiere Elements (9) lately. I have read other threads similar to my problem and followed some of the instructions (deleting the Pref file, for example).
Whenever I open a specific project (that has worked before until recently), the loading progess bar goes from 0-100 and then it stays there. After that, the entire program disappears. It doesn't crash (as it's still in the task bar), but when I click on PrE9, nothing comes up. When I mouse-over the icon on the task bar, it's just the window buttons (minimize, expand, exit).
The reason I started this thread is because none of the problems I found were really similar to mine.
Any help would be much appreciated.
(Also, please pardon me if this thread is in the wrong place.)
Thanks!

Unitedmoviemaker
Have you looked at any possible involvement of the antivirus program in the way of recent updates for it? Recent Windows Updates? Can we assumed that you have not added, subtracted any programs that would coincide with the onset of the issue?
Have you checked to make sure that your video card is up to date according to the web site of the manufacturer of the video card?
Recently, with Premiere Elements 10 and NVIDIA video card, answers have come from rolling back the driver.
I guess you tried the Adobe Premiere Elements Prefs file deletion. But, did you try deleting the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists?
Do you have the Premiere Elements 9 installation disc for installations files in case a deactivation, uninstall, run through of ccleaner, reinstall is indicated?
But, let me backup for a moment. Is this issue confined to one previously created project or to all your Premiere Elements projects either new or old?
Let us start here and then move forward according to your answers.
Thanks.
ATR
Add On...Usual...confirm that you have the latest version of QuickTime installed, you are running the program as the 9.0.1 Update, and you are running the program Run As Administrator or from a User Account with Administrative Privileges.

Premiere Elements 9 Will No Longer Work

I can no longer bring up my projects on Premiere Elements 9. I get a serious error and need to close the software. Working backwards by going to a project and starting from there, the software starts to load then disappears. What is happening?

SydandBlue
What did you delete when you wrote
I did a search and deleted a bad video text file to see what would happen
Was that the BadDrivers.txt file? And, that helped? Premiere Elements 9.0/9.0.1 was notorious for its display card error messages. The line of defend was
a. make sure that you have your video card driver up to date according to the information at the web site of the manufacturer of the video card.
and, if that does not work, then
b. delete the BadDrivers.txt file (typically a winner to get rid of the display card error message).
Let us get to the matter of how you are opening these older projects. I get curious when you wrote back door in the following description.
I can go into Premiere 9 through the back door now by going to a .pre file and opening it. Premiere comes up with the project file in the workspace. I can then start a new project by going up and clicking on File New.
I thought that the problem was that you could not open the old projects. You just said that you just did.
Are you saying that you have a new problem in that you can now open the old projects but not the new. That is why you are going about what you describe to open a new project? What you are calling the "a .pre file" is the project.prel file, correct?
Excuse me for asking, but I do not want to take anything for granted, please confirm that you are not trying to import a project.prel file into another project.prel file and that all you are trying to do it open an old or new project.prel file
a. File Menu/New/Project
or
b. File Menu/Open Project
or
c. Or, right clicking a project.prel file, selecting Open With, followed by Premiere Elements 9.0/9.0.1
Please do not hesitate to let me know if I am off target here in my interpretation of your results.
Thanks.
ATR

Premiere Elements 12 Windows 7 64 Bit

Downloaded Premiere Elements 12 Windows 7 advised i should have downloaded 64 Bit version Can you help me find this version frustrating Thanks Gordon

Gordon
If everything is still unsettled at this point, let us try this.
Go to the following web site and follow its "Important: Very Important Instructions" word for word to download the tryout of Premiere Elements 12.
http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html
You will see the specific file before you click on it. BUT DO NOT click on the file until you have followed the "Important" Very Important Instructions" there. Otherwise you will get hit with an Access Denied message.
Once you have downloaded the program, install it and insert your purchased serial number in it.
If any problems with the above, then it is time for Adobe (only one that can help you at that point) to sort out the details of your purchase and what is going on with your order. If you do this, click on the following link to open it. When the link opens, click on the statement "I still need help" to bring up the Adobe Chat. The topic should be Orders, Refunds, and Exchanges.
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=orders-refunds-and-exc hanges
Please let us know the outcome.
Thanks.
ATR

Error "Registration information is invalid" when you start Premiere Elements 7 (Windows)

Issue
When you start Adobe Premiere Elements 7 for the first time, Premiere Elements returns the error message "Registration information is invalid. Please reinstall Adobe Premiere Elements."
Solution
Do one of the following solutions:
Solution 1: Install Premiere Elements 7 using the Premiere Elements 7 serial number.
If you purchased Premiere Elements bundled with Photoshop Elements, you may have used the Photoshop Elements serial number included in the pack to install Premiere Elements. Uninstall Premiere Elements and reinstall Premiere Elements using the Premiere Elements serial number.
Note: The Premiere Elements serial number starts with the number set 1143. The Photoshop Elements serial number starts with the number set 1057.
Solution 2: Use a Company Name with 40 single-byte characters or fewer, or 20 double-byte characters or fewer.
When installing Premiere Elements, you are asked to provide a user name, a company name, and a serial number. While the company name field is not a required field for installation, if you choose to enter data, do not enter a name that contains more than 40 single-byte characters or more than 20 double-byte characters.
Note: A single-byte character is any character in the standard ASCII character set. English language characters are all single-byte characters. Double-byte character code uses two bytes to represent one character. The double-byte character set was developed for the Japanese, Chinese, and Korean characters sets. Many extended ASCII characters are also double-byte.
Solution 3: Install Premiere Elements to a location that does not contain extended ASCII characters in the file path.
Do not install Premiere Elements to a location that uses extended ASCII characters in the file path. Extended ASCII characters include characters such as , –, ›, †, ‡, ‘, Ÿ.
Note: The default installation path for Adobe Premiere Elements does not contain extended ASCII characters.

Thanks. I thought of that. But won't I get whammied for registration again? I just registered this at adobe last month after rebuilding a crashed system. In other words, will Adobe know that I've uninstalled it, and therefore have an available license? Thanks for the welcome. I've been a Studio premium user for 3 years, and now that my product is no longer supported....I need support!
Thanks.

External hard drive connected to my airport extreme will no longer open, when navigating to it in Finder, the Finder window quits and reopens, cannot access hard drive, it is visible in airport utility, since the problem began I have updated firmware

External hard drive connected to my airport extreme will no longer open, when navigating to it in Finder, the Finder window quits and reopens, cannot access hard drive, it is visible in airport utility, since the problem began I have updated firmware on Extreme as well as both of my Airport Expresses. Hard drive is USB connected to Extreme.

Reboot the USB drive.. assuming it is powered.. or unplug and replug a self-powered drive.. (you should not use self-powered drives on AE before the latest model.. always use a powered hub).
Does the drive now appear in finder..
If not reboot both drive and the AE.. it should now appear.
If it doesn't work with direct connection try a powered hub.. that can help.

Editing iMovie files with Adobe Premiere Elements for Windows

Hi,
My 12 year old asked for Final Cut Pro for Christmas to edit movies he takes on his iPod touch and iPad. However, he has a Windows-based desktop. As I understand it, Final Cut Pro is not a Windows-based program. I thought we could get him Adobe Premiere Elements for Windows, but will he be able to manipulate his iMovie files easily? I have no idea what format the iMovie files are. Will he be able to download them to his Windows desktop, edit his movie, and then upload back to his Apple devices? Thanks!

clue
Bottom line: Making distinction between video editor project files and formats of exports.
Details...
The iPod touch and iPad typically offer video files H.264.mov or H.264.mp4 formats. This is not a Mac versus Windows matter because we are talking exports (.mov and .mp4) not project files from a video editing project.
He should be able to take his iPod or iPad device videos and edit them in Premiere Elements. And, then he should be able to return them to his device(s).
But, many of these devices record video with a variable frame rate (depending on the lighting conditions to a great extent). Premiere Elements (any version) can have problems with such video to the extend (a) out of sync audio (b) cannot import file at all. I have a iPod Touch 4th Generation and have no Premiere Elements importing/editing/exporting problems with my 1280 x 720 @ 30 progressive frames per second (H.264.mov) video from that iPod.
Below is an excerpt of Premiere Elements 13 exports that might be of interest...
Android Phones and Tablets (NEW)
There are 7 presets in this new Android Phones and Tablets category. Each has Advanced Button and Share Work Area Bar Only opportunities. The names of the 7 Android Phones and Tablets presets are
MP4 - 1080p 25
MP4 - 1080p 29.97
Android Tablet - 1280 x 800 25
Android Tablet - 1280 x 800 29.97
MP4 - 720p 23.976
MP4 - 720p 25
MP4 - 720p 29.97
Apple iPod, iPad, iPhone
In going from 12 to 13, there are now 8 presets instead of 16 for the Apple iPod, iPad, iPhone category. Each preset has Advanced Button and Share Work Area Only opportunities. The names of the 5 presets are
Apple TV, iPad, iPhone4 - 720p25
Apple TV, iPad, iPhone4 - 720p29.97
Apple TV, iPad, iPhone4 - 1080p25
Apple TV, iPad, iPhone4 - 1080p29.97
Apple iPad 2,3,4, Mini; iPhone 4S, 5, 5S; Apple TV 3 - 1080p 23.976 NEW
Apple iPad 2,3,4, Mini; iPhone 4S, 5, 5S; Apple TV 3 - 1080p 25 NEW
Apple iPad 2,3,4, Mini; iPhone 4S, 5, 5S; Apple TV 3 - 1080p 29.97 NEW
Removed preset names are
Apple iPhone, Apple iPod Widescreen Low Quality
Apple iPhone, Apple iPod Widescreen Medium Quality
Apple iPhone, Apple iPod Widescreen High Quality
Apple iPhone, Apple iPod Standard Low Quality
Apple iPhone, Apple iPod Standard Medium Quality
Apple iPhone, Apple iPod Standard High Quality
Apple iPad Widescreen Low Quality
Apple iPad Widescreen Medium Quality
Apple iPad Widescreen High Quality
Apple iPad Standard Low Quality
Apple iPad Standard Medium Quality
Apple iPad Standard High Quality
The ideal way would be to look at the tryout of Premiere Elements 13 before purchase. If not possible, then, if purchased from Adobe direct, there
should be an opportunity for money back within 30 days of purchased. If purchased from an authorized reseller, then the refund/return would be according to the policy of the retailer.
Please let us know if you are OK with the above information. If you need more information, please do not hesitate to ask. If clarification on anything that I have written is needed, please let me know.
Thank you.
ATR

I accidentally purchased Adobe Photoshop and Premiere Elements for Windows, but I need it for Mac. Please advise.

I accidentally purchased Adobe Photoshop and Premiere Elements for Windows, but I need it for Mac. Please advise.

Return, cancel, or exchange an Adobe order

Photoshop elements 12 editor doesn't open, organizer is fine. I uninstalled the program and re-installed it (restarted the computer each time)...didn't solve the problem. using pc, windows 8.1

photoshop elements 12 editor doesn't open, organizer is fine. I uninstalled the program and re-installed it (restarted the computer each time)...didn't solve the problem. using pc, windows 8.1
can someone help me with this issue?

Two suggestions: the first one is a workaround. You just have to drill down your program file tree to Adobe Photoshop Elements Organizer and find the .exe file - the one specifically for Organizer, not Elements. Make a shortcut to that file on your desktop and it will open Organizer. The second suggestion resolved the problem altogether for me. I actually called Dell and after working with several different techs over several different days, I talked to a tech in premium support who was excellent. I discovered from them that it is actually a problem with the windows system files. I have 8.1. I went through a "refresh" on my computer which rebuilt all the files. Then reinstalled Adobe as well as my other programs again and Photoshop Elements Organizer works from the standard desktop shortcut.

Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?

Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?

Normally an Elements purchase is good for both platforms. You should only need to download and install the Mac versions of the programs and install and activate them using the serial number you have from the opriginal purchase.

Every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

jade harding
What version of Premiere Elements are you using on Windows 8.1 64 bit? For now I will assume Premiere Elements 12 in a NTSC set up.
Your iPhone 5s video is expected to be 1080p @ 30 progressive frames per second? Do you confirm that? Because of the source of your video, it is highly likely that you are dealing with a variable frame rate.
Please give the following a try to see if you then have an "importable" product to take into Premiere Elements presumed 12/12.1.
Download and install the free HandBrake program.
http://handbrake.fr/
Import your video file into the program.
Make sure you browse to and set Destination (suggested Desktop location)
Go to the Video Tab and set
Video codec = H.264 (x264)
Frame Rate = 29.97
put a dot next to Constant for the Frame Rate
Click on the Start at the top left of the workspace
Wait for the "Queue Finished" to appear in the progress bar at the bottom left of the workspace.
Then see if this H.264.mp4 (1920 x 1080 @ 29.97 progressive frames per second file can be imported into Premiere Elements 12 project with a manually set project preset of NTSC/DSLR/1080p/DLSR 1080p30@ 29.97.
Details for setting manual project preset can be found in
ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting
The details that I have posted in this reply are customized for Premiere Elements and should work fine for you.
We will be watching for your results.
ATR

My Premiere Elements 9 on Windows 7 no longer opens (it always did before); now at the welcome scree

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