My Premiere Pro CS6 crashes everytime, i start a new project?

Each time this is the message i get,
"Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project."
Can someone help

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Similar Messages

Premiere Pro CS6 crash everytime I close a project

Hello,
I got 32 different projects with lots of AE links in the timeline (more than 80% is AE links). The problem occurs when I start the queue process for rendering in media enconder.
Everytime I send a project to enconder, when I want to close premiere pro to swtich to another project and do a big batch render list on encoder, premiere crash with a "sorry a serious error has occur" message.
Even if the queue encoder is empty but the app is open the premiere crash, whenever you quit, close project or open a new project.
It's taking a lot of time to reopen, wait for the media to come online and consolidate links, then send queue then wait for the crash the reopen etc... I making corrections on this 32 different projects and I need to batch enconde all of them everytime the clients ask me for a change.
I feel is payback time... I just switch from FCP to premiere and I was loving how fast I was doing this project working everythin in adobe over FCP+AE+Protools was so fast until now.
Any suggestion? thanks
Macpro 4,1 Quad core intel xeon 2.66Ghz
osx10.6.8
16G RAM
ATI radeon HD 5770
Blackmagic Studio HD

one more thing, this could be helpful if anyone else is running the same problem.
I found that if you save the encoder queue and close the encoder, then you can close the premiere project without crashing premiere.
but also found that AE does exactly the same, if you are editing a AE link comp you will need to close and quit after effects before changing premiere project

Adobe premiere pro CS6 crashes whenever I move the timeline

Hi there, my Adobe Premiere pro CS6 crashes when moving the timeline or importing new clips. I have tried several things, I opened up a earlier project to try that and it was fine for a while, but after about 5-10mins of use it hit the same problem and would then always crash whenever I openend it and moved the timeline marker or added a new clip.
Another problem that may or may not be related, is that some clips are broken up into about 6 glitchy squares instead of the actual clip.
Any help would be much appreciated, thanks.

>an AMD 6670 GPU
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
-If Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

Adobe Premiere Pro CS6 Crashes

I open Adobe Premiere Pro CS6. I import a .mov file. I move the .mov file into the next box and a message pops up saying "Adobe Premiere Pro CS6 has stopped working"
Then Adobe Premiere Pro CS6 closes.
I have brand new Samsung 5 series laptop
Windows 8
Intel core i7
Radeon Graphics AMD
AMD HD8750M gDD3 2Go_Dual
8 Go (DDR3 1600MHz/4Go*2)
1T
Thanks

Does that laptop have dual graphics?
If yes, go into BIOS and completely turn off the Intel chip... see below
Even if not dual graphics... have you updated your graphics device driver?
Do NOT use Windows update, you need to go to the ATI/AMD site and find the driver for your specific model
Dual video laptop problems
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328

Adobe Premiere Pro CS6 crashing when making edits

I everyone. I migrated to Adobe Premiere Pro CS6 (I need to finish a couple of project before I can update the computer to CC and Mac OS 10.8.) and it's been crashing right from the begining. It's a random crash but my impression that it becomes more probable as the projects grow.
It happens whenever I'm editing and I press the shortcut for "overwrite" or "insert". (It also happens when I press the icon or move the clip to the timeline)
The screen message I get is this one:
The log message that I get afterwards goes as follows:
On previous days, I've been able to keep working just by deleting the Media database preview files from Premiere but it's not working anymore.
I'm working with XMF files shot with a Canon C300 synced using premiere to sound files (.wav). It only happens when I try to edit but it doesn't matter if I try to edit sound, sound and image or just image.
What it doesn't make sense is that it says something about "dynamic lynk" and, as far as I know, I'm not using dynamic link at all.
Thanks in advance for your time and wisdom
Jaime From Spain

Now, a few updates after a very long night (just in case it might help somebody)
Up until last night, I was saving my Premiere Projects in a Dropbox Folder inside my computer. It was a quick safe way of having a backup copy. Well, it seems that the crash is somehow related. Don't ask me why but once I moved the project file to a regular hard drive (actually a RAID0 where I keep my heavier files) the crashes have stopped.
This morning I went back to the dropbox idea with a new project and -Voilá!- after three hours of work, it crashed again. I moved the file to the RAID disk and no more crashes. My guess is that it is somehow related to the auto-save files that premiere keeps saving. Once it reaches a certain amount (around 20 in my experience) dropbox and Premiere start to do something weird and they crash the software... (It might be related to the software dropbox uses to keep your folders updated and keep backup versions of everything)
I'll run a few tests next week trying to keep the Auto-save files out of dropbox and just the regular files there to see what happens.
Best regards
Jaime

Premiere Pro CS6 crashing after RAM upgrade

I just got Premiere Pro almost a week ago after using FCP for years. I was just getting accustomed to it and thought I would upgrade my RAM to help Dynamic Link run smoother. I doubled it from 4 GB to 8 GB today and now Premiere Pro crashes either immediately or after about 20 minutes. My computer is a 2009 Macbook Pro 2.4 GHz. The new ram is from OWC.com. I ran a RAM test in Tech Tools and it passed as having no problems. Can anyone suggest anything? I would hate to have to go back to 4 GB and be limited to that.

UPDATE:
This problem is not fixed at all. I went about 2 hours without a crash then had about 5 of them in a row. I have been reading everywhere trying to find a place to start. A full system rebuild and reinstall would take me a day or 2 that I don't have. The crashes happen any time, sometimes at startup, sometimes when I'm editing, sometimes when I am not doing anything. I get the "serious error" message and sometimes just get a "quit unexpectedly" along with this log:
Process:
Adobe Premiere Pro CS6
Path:
/Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/MacOS/Adobe Premiere Pro CS6
Identifier:
com.adobe.AdobePremierePro
Version:
6.0.2 (6.0.2)
Parent Process: launchd [171]
User ID:
501
Date/Time:
2013-01-17 17:42:42.309 -0800
OS Version:
Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report:
77432 sec
Crashes Since Last Report:
60064
Per-App Interval Since Last Report: 32612 sec
Per-App Crashes Since Last Report:   9
Crashed Thread: 2 Dispatch queue: com.apple.libdispatch-manager
Model: MacBookPro5,1, BootROM MBP51.007E.B06, 2 processors, Intel Core 2 Duo, 2.4 GHz, 8 GB, SMC 1.33f8
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST95005620AS, 500.11 GB
Serial ATA Device: MATSHITADVD-R   UJ-868
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
USB Device: Hub in Apple Extended USB Keyboard, apple_vendor_id, 0x1003, 0x06200000 / 2
USB Device: Apple Extended USB Keyboard, apple_vendor_id, 0x020b, 0x06230000 / 3
USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0x04100000 / 4
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
FireWire Device: GoFlex Desk Mac, Seagate, 800mbit_speed
FireWire Device: d2 Quadra v3, LaCie, 800mbit_speed

Adobe Premiere Pro CS6 crashes with not finding a capable play module on a windows desktop with a AMD Radeon R9 200 series board.

I installed Premiere Pro CS 6.0 on a brand new system.
Win 8.1,
i7 3.4 GHz on an Asus Sabertooth
16 Gig memory
AMD Radeon R9 290 Graphics Board with the latest drivers and Bios.
On starting Premiere I get the (as I noticed quite frequent appearing) error message that Premiere cannot find a capable play module and the suggestion to update my video drivers.
I tried everything I found in this forum or on the web:
Installed the latest drivers
Run the program as an administrator
Updated the Graphics board Bios
Updated Premiere CS6
Started Gpusniffer in CMD-mode to find out what board it found and added that to the cuda_supported_cards.txt in the Premiere directory.
All to no avail. The app will simply not start.
The Gpusniffers report states:
Loadlibrary “n” failed
Loadlibrary “n” failed
--- OpenGL Info ---
Vendor: ATI Technologies Inc.
Renderer: AMD Radeon R9 200 series
OpenGL Version: 4.4.13084 Compatability Profile Context 14.301.1001.0
GLSL Version 4.40
Monitors: 1
Monitor 0 properties –
Size: <0, 0, 1920 1080>
Mex texture size: 16384
Support non-power of two: 1
Shaders 444 :1
Shaders 422: 1
Shaders 420: 1
--- GPU Information Info –
Did not find any devices that support GPU computation.
As I invested a lot in the CS6 Master Collection I am not considering an update tot the CC version, also because the same problem occurs in that version too.
I would be much obliged if someone has an answer that truly will work. This problem costed me the best part of two days’ work and fouled up my workflow considerably.

==========
I tried to go into display settings and disable the Intel card. (this caused low resolution which is unexceptable)
==========
This makes me think it's using that graphics "card" ( probably built into mobo ? ...called 'onboard graphics ? )
This stuff gets tricky and sometimes the only way to make windows 'recognize' the pci graphics card is to actually take it out and boot, and then put it back in...
Then you get mssg " windows detected new hardware" and you install the drivers...
usually bios gives you choice of using onboard graphics or not ( but this too is wanky sometimes...sorry to say ...)
I recently ( this past year ) had a similar sort of situation but have a desktop, where its easy for me to take off side panel and pull the pci-e graphics card and boot, and get that horrible low res default screen...turn off, install card, reboot etc...
but anyway, it sounds to me like you're notebook is using that mobile graphics driver stuff and not the radeon. Somehow you've got to make it switch to that graphics card is maybe your solution.
sorry I dont have notebook but maybe someone else here does and can help more...
good luck.
ps..its always a weird fact of life...when things aren't working 'right' something has to get done fast....
edit:
I dont know how much you know about windows stuff, but after you disable that intel thing and get your low res screen.. you DID try to update the driver for that card using 'my computer / device manager ' right ??

Adobe Premiere Pro CS6 Crashing

I've seen some discussions on this but not on the exact problem I've been having, which is my Adobe Premiere Pro CS6 always crashes when I'm layering either two videos or two audio tracks on top of each other. If I stack two files and then scrub, then it immediately crashes every single time. I've never had a problem with CS5.5 when doing such an operation.
Help!
Canon 7D Footage
1080P 24fps
ESata Externanl HDD
Windows 7 Ultimate
Core i7
12 GB ram

I am having a similar issue that I have nailed down to two specific audio tracks. When I play audio on these particular tracks, which have Compressor and Denoise plugins on the track mixer, I get the crash error. Understand, the Compressor and Denoise effects are not on the audio itself. When I move the audio up to the adjacent tracks above, there is no crash or error, but of course, I don't get the effects that I desire.
I solved the problem by right clicking and "Remove Audio Effects..." of which I had a 6 db boost in "Volume". I made up the gain on the Compressor plugin on the track.
FWIW I also get the "Audio filters missing" pop-up when I open the project. This stems from me creating audio presets, applying them to files, and then the preset effects are unable to be recalled when I re-open the project.
I am in Premiere cs6 on a 2.8 Ghz Intel Core i5 iMac running OSX 10.8.2 w/ 4 GB of RAM.
Hope this helps...

Premiere Pro CS6 crashes whenever I go near Project Settings

Hi all
I am using an official trial version of Premiere Pro CS6 as part of Creative Cloud. I am editing on my MacBook Pro 17" (newest model) with h.264 footage recorded on my Canon 550D.
Everything works fine, imports and edits like a dream. However, during editing, if I simply go to Project -> Project Settings -> General - then don't even change anything, just ok out of the dialog box then it crashes.
When I say crashes, the video disappears and I cannot do anything at all until I exit out and reboot. No messages appear until I do a 'force quit' and then I get the standard "A serious error has occurred" etc.
Of course the obvious solution is to not select Project Settings when editing! Which I will do for now, but I would like to think that I can change any settings I like without it crashing every time!
Any thoughts?
Regards
Jason

On reading the advice on a separate thread I updated OSX from 10.7.3 to 10.7.4 which seems to have fixed the problem. Probably should have checked that first!

Adobe Premiere Pro CS6 crashing when importing HDV Video

For some reason I keep getting crashes when importing HDV (720p60) video into the timeline of Adobe Premiere Pro CS6. This has happened on two different machines, with similar specs.
Per the suggested guidelines, here are the specifics:
Version of Premiere Pro: CS6, Version 6.0.5 (001 (MC:264587))
All updates have been installed.
Operating System: Mac OS X 10.8.5.
Source footage: HDV 720p60 video in .MOV container.
Full text of error message: "Sorry, a serious error has occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project."
Link to full crash report: http://goo.gl/Gn8Bzn
Crash occurs when trying to import HDV .MOV file.
This is a consistent problem when importing .MOV files of this type.
Complete Adobe Creative Suite is installed. Also using Episode Pro encoding software from Telestream to prepare HDV video. No other external video hardware or codecs installed.
Yes, I am using the Mecury Playback Engine GPU acceleration.
Thanks in advance to anyone who can help me figure this one out.

Thanks Mark. Here is the Media-Info Data of one of the clips:
File: CHRISTOPHER.mov
Size: 8.11 GB
Format: QuickTime/MPEG-4/Motion JPEG 2000 format
Stream count: 2
Duration: 00:58:29
Bit rate: 19841 kb/s
Meta info:
    creation_time: 2013-12-23 18:51:36
Stream 0
Type: video
Codec: mpeg2video
Codec profile: Main
FourCC: hdv9
Duration: 00:58:29
Width: 1280
Height: 720
Sample aspect ratio: 1:1
Display aspect ratio: 16:9
Pixel format: yuv420p
Frame rate: 59.95 fps
Bit rate: 18300 kb/s
Meta info:
    handler_name: Apple Alias Data Handler
    creation_time: 2013-12-23 18:51:36
    language: eng
Stream 1
Type: audio
Codec: pcm_s16be
FourCC: twos
Duration: 00:58:29
Bit rate: 1536 kb/s
Sample rate: 48000 Hz
Sample format: s16
Channel: 2
Meta info:
    handler_name: Apple Alias Data Handler
    creation_time: 2013-12-23 18:51:36
    language: eng

Premiere Pro CS6 crashing on daily basis

Hello. The company I work for purchased Premiere Pro CS6 recently due to Apples direction for Final Cut.
We have been editing a full length motion picture and being able to edit in native RED has been great. However we have been experiencing one to two or more complete crashes a day with Premier to the chagrin of our editor. I know full RED support is fairly new, but this is getting more and more frustrating as the days go by.
We are running it on an iMac. OS 10.7.4, i7 processor, and 8GB of RAM. The footage is being edited from an external G-RAID hard drive via firewire 800.

I too am experiencing serious crash woes on Premeire CS6 (.0.2). I'm working on a solid Mac Pro with a crazy fast raid setup, and Ive sunk money into extra ram and a Quadro 4000 GFX card, which has helped a few things, but overall I'm so bummed on the constant errors that hold up my day...
1- Projects that worked the day before suddenly "encountering an error forcing Premiere to close" (politically correct way of saying "your app is crashing so save if you can jerky"). I have to save a new version of my project in another location every day at this point, which screws with my backup system.
2- Projects that crash when I click on a Multicam sequence.
This week Media Encoder crashes every time I try to render something more than a few minutes long in the background while working in Premiere.
Rarely do I have a bug free day on new setup. I'm gonna puke if I have to trash prefs & repair disk permissions again. On that note, get preference manager if you don't have it already. It's a lifesaver for this kind of crap.
This is all Apple's fault. If Final Cut X had never been released, I'd be half way done with this doco edit by now. Premiere is such a nice app in theory, but falls so short in action...
Any advice besides "trash prefs, repair permissions" much appreciated

Why is Premiere Pro CS6 crashing during render at 50% completion?

I am running Premiere Pro CS6 on MacBook Pro, flash drives. The Mac is brand new. Nothing else is running. No other non-factory programs are installed.
Regardless of what I do, during export to any output type, Premiere crashes when it's rendered to 50%. I take the same project and only render part; crash at 50%. I try another new project, with nothing but a single video file, crash at 50%.
<frustration>I am about to run to Final Cut, and I really don't want to. I am losing money and time that I don't have.</frustration>
Any feedback would be majorly appreciated.
Thanks,
Aaron

...MacBook Pro, flash drives....I take the same project and only render part; crash at 50%. I try another new project, with nothing but a single video file, crash at 50%.
Make sure you are not running out of available space
on your target drive for the export.

Adobe Premiere pro cs6 Crashing on Laucher. No error message

OHHH my head hurts, Adobe Premiere pro cs6 no longer works. I was working on a project and i accidentally shut off my computer, upon rebooting i found myself unable to turn on Adobe Premiere. It brings up the laucher, it does not load any codecs, fonts, etc. you know what i mean the really fast list that goes by. My gpu is supported, i have did the cuda core trick, i have deleted my properites, and reinstalled, nothing. I even cleaned my entire computer of adobe folders and the what not, used the cleaner tool to uninstall everything to do with adobe, and reinstalled it all. Still no luck. I installed the trial of photoshop to see if it worked and it worked perfectly fine. Adobe encore, and encoder also do not work. I have checked my graphics drivers, they are fine and not on a beta driver. I also did not make any changes to my system before trying to open it. I have system restored back before it happened by and day, still no luck. I have opened it about 50 times to make sure that it didnt need to black list or anything. I have even ran the license repair tool, I REALLY need help, i was working on a large project with a deadline. Please for the love of everything holy throw whatever suggestion you got at me besides a system reformat, which is my last option and i want to make sure i have tried everything before i do that

>accidentally shut off my computer
1st, very basic question... Windows or Mac?
-See the Information FAQ http://forums.adobe.com/message/4200840 for what you need to say when you ask a question
2nd question... HOW did you shut off your computer?
For Windows (I don't do Mac) there is generally a "graceful" shut down when you push the power button, since the power button on modern computers is not DIRECTLY connected to the power supply, it goes through a motherboard control circuit that tells the power supply to shut down only AFTER all open programs are closed
If you hit some kine of external power switch (rocker switch on a surge protector, for instance) so power was ABRUPTLY cut off... you very likely have a corrupted Windows System Registry... and that would require a complete hard drive formatting and reinstall of everything to fix the problem

Premiere Pro CS6 6.0.2 hangs on Close Project

I have a project that I was working on today that seems to have somehow become corrupted. Everytime I open it, and then attempt to Close Project, premiere will stop responding.
I've tried creating a new project, and when I import the sequence from the older project file, save, and and attempt to Close Project, premiere stops responding...
A couple of other projects seem fine. So somehow, this project must have become damaged or something.
How can I debug this issue so i can get the sequence back to keep working?
Thanks,
-ken

I was able to find an auto-save version that only lost me some of the work I had done, so thanks for the suggestion.
As I began redoing the lost work, I reproduced the problem. So I spent the last hour narrowing down what is causing it, and have found that an audio track that I am imported will reproduce the issue every time.
I can even start a new project, and import that single audio track, and cause premiere to hang. It's clearly a bug, but I'm not sure how to figure out what's going on.
The track was an MP3, so I brought it into audition and exported it as an AIFF file. But importing that file causes the same issue.
What's the best way to get Adobe to look at this. It's a simple problem to reproduce, and since it causes the app to hang, it probably should be fixed. I also tried to just remove that audio item from the latest project file, but that doesn't help. Once I import the track, any attempts to save the project will result in a hang.
Thanks in advance,
-ken

Premiere Pro CS6 Crashes on Render Timeline and also Export

Hi, The Last few days Premiere Pro has been crashing during either export of a sequence or during render of timeline.
This also happens if I import the timeline into AME and try to render from there.
The Files on the timeline are 720x576 progessive @25fps Avi Type 2's
I've tried outputting to a number of file types with the same crash. Also I have Premiere Elements on the same machine and this does the same!
This had been working fine the past few weeks, can't understand why its stopped now.
I've also tried uninstalling CS6 and reinstalling it. and also keep all updated..
Also reading some other posts, i also uninstalled Itunes in case the latest update has caused problems. Unfortunately i don't have restore point from before the problem started happening
although i do have a backup on another drive.
I should also mention that i've done a number of virus scans as well with a couple of products just in case of that.
Machine is Win 7 64 bit. I7 Quad 2600 (3.4gig), 10gb Ram, Blackmagic extreme input card, and Duo input card. The Video Card is internal to the board (Intel HD Graphics...which performs ok for what i need it for )
any help would be appreciated to get up and running again.
cheers
john

Well, I think i finally have got to the root of it...These files were recorded using Blackmagics Mjpeg Compressor, and that seems to be the problem.
Rather than recoding the files (difficult as AME would fall over as well!) I ran them through my digital desk again (Vmix) playing them back and re recording them using AVi and the normal dv option...this time the files produced would render and output...hoorah now see if i can finish it..will report back, but this seems to have sorted me out.

My Premiere Pro CS6 crashes everytime, i start a new project?

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