MY PREPAID ACCOUNT IS DRIVING ME NUTS!

I am supposed to have unlimited texting on my account, yet after adding $35 to my account only four days ago, I am OUT OF MONEY AND HAVING MY TEXT MESSAGES KICKED BACK TO ME FOR INSUFFICIENT FUNDS! This is absolutely getting on my nerves. Last month I was inexplicably charged twice in a months time through my auto-pay, so I called to have that removed to prevent it from happening again, and now I'm getting charged for text messages and my phone is currently useless to me. PLEASE FIX! I want my money back too!

I have nearly the same issue.
I put the full cash (plus the slush that's always left over because I got zapped once, and can't just put enough money on there to make the complete price, I have to make it at least $15) on there on October 30.
Now I can't receive texts...because why?
So I thought I'd call tech support about it, but can't actually get a person on the line.
How does a billion dollar 21st Century Communications Company manage to be so bad at basic principles of communication?
I told my wife I'd give Verizon a second chance, and I did, and they messed it up again.  Hiding from the customers is not a good sign.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

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