My prepaid account is messed up

I make a "payment" which is really just verizon asking how much money you want to give them and then they send you at text saying we took your money. I payed what my plan costs. But on my account it just says current balance 4 dollars. I've had that balance since I opened my account I don't know what it means. But anyway it still says I payment due by 7/21/2013 which is tomorrow. I already sent verizon money but it just disappeared.

Are you trying to go to Settings>iCloud and sign into your iCloud account, or are you trying to activate your phone?

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Unable to activate new phone on my prepaid account

I have a replacement phone to add to my existing prepaid account. I followed the directions via the phone number to activate it online. However, I get a message "My Verizon is temporarily unavailable as we work to improve our system to serve you better. We apologize, please try again later". I have been trying this for several hours. There was no Live help available for prepaid customers. So I contacted Live help via the sales page (knew they'd be there). They sent me to prepaid customer service (supposedly), but after waiting online for 5 minutes, I was informed by that rep that she could not access a prepaid account and gave me a second phone number to try. I asked if this would connect me with a person and she said yes. However, it sent me to an automated message that gave me 2 choices- go back to main menu or hang up! So, I dialed the 3rd phone number- provided in my phone's manual. Entered my current number, phone MEI & SIM numbers and it automated response says that it was sending me to a customer service rep- then I get a message that I was disconnected and needed to redial that number- which I didn't have! Worst most ineffective, fraudulent service I have ever encountered. I have funds sitting in my prepaid account being held by Verizon and cannot activate the new phone with my existing number. How do I activate this phone? If my only option is going to a service center- then Verizon should be telling existing customers that instead of deliberately giving out the wrong information.

It doesn't. I was able to load in phone information(MEI/ SIM) and the prompt said it was sending me to a customer service rep, but it disconnected and I only got a message saying to redial that number (that I was robo- forwarded to).
I have attempted online, live chat, called *611, *22898, 555-294-6804, 866-893-7723, and 877-777-5759. Nothing works. Will head to verizon center and have them clear phone so I can return. Will probably switch to a new carrier and another new phone.

How do I purchase a prepaid phone to upgrade my existing prepaid account?

Round and round I have gone with in-store, online chat, and live calls to get an answer to this question. I have an existing prepaid account which I recently upgraded to the 4G LTE prepaid plan. No problem with them taking my money there. My present phone is 3G and I want to purchase a 4G (specifically LG Lucid 3), and UPDATE, was just told by prepaid customer dis-service that I need to wait until my present month is almost over or I will forfeit a month's payment. Isn't that just grand? I enrolled in auto-pay to take advantage of the extra 500 MB, so I suppose I'll have to drop that and wait. Anyone else experienced this used car sales tactic? Thank you Verizon for another 2 hours of my life gone. Too bad they are the only game in town around here. Sign me disgusted!

The bottom section (iTunes part) gives instructions. The first few panels discuss backing up the old phone but then it gets into restoring to the new phone: http://support.apple.com/kb/HT2109

Verizon keeps deleting my prepaid account

I have an iPad that needs wireless service only when I travel. When I bought the iPad I was told it was possible to turn service on and off at will. When I tried to add it to my postpaid phone account I was told no, you can't just turn off service and turn it back on again. They suggested a prepaid plan. So a couple of times I have activated the prepaid plan but when I suspend service (I'm not traveling) after a while, they delete my entire account. It seems the only way to reactivate is call and spend a lot of time on the phone or go into a store (usually not convenient). The last time this happened I had to do both --- spent several hours trying to get the iPad reactivated. What is going on here? I can understand that phone numbers cost them money and they may want to reclaim the number after a few months of inactivity (although it's quaint that a device that is not a phone requires a number) but why delete the whole account?
The last time this happened it took them about six months to delete the account. But this time my account was inactive (unpaid) for only a week, and they deleted it just minutes after I had a very confusing and frustrating chat with Verizon, where I asked if they could turn on the account for just a day (the daily plan) later in the week. She said that couldn't be done. I had to call on the day I want service. Coincidence, or did she delete the account to get back at me for leaving her a poor review?
After years of expecting generally excellent customer service from the postpaid said, I am so surprised at all the difficulties with working with a prepaid plan. I've had the following problems:
It's difficult to find an agent, online, in a store, or on the phone who knows what's going on with prepaid.
The $5 daily plan, though advertised, does not show up as an option (when my account is worki5ng).
The website is confusing. For example, when you want to make a payment to renew your plan for another month, the option you have to choose is "Add a New Plan"
I thought I had turned on auto renew but it didn't. Could be my bad memory.
The My Verizon app doesn't work on the iPad. I always says "Service temporarily unavailable. Try again later."
Logging in through Settings/General/Cellular Data/My Account doesn't work. It insists on an email login, which I don't use for either my postpaid or prepaid account.
Can't log in to my verizon website on Safari on the iPad. Can only log in on the computer.
Give me a break. Spend an hour or more on the phone to turn on service for a day? On that day? And they make $5?? How much do they pay their agents to do this?

Hi, I'll try to answer a few of your questions:
I can understand that phone numbers cost them money and they may want to reclaim the number after a few months of inactivity (although it's quaint that a device that is not a phone requires a number) but why delete the whole account?
Ok, your iPad got a phone number, even if you don't use it as a phone. Why? because that's the way their system handle the information. Usually to lose an account you have 3 months without making a payment.
Coincidence, or did she delete the account to get back at me for leaving her a poor review?
Could be, especially if you were rude. But I guess this was a rethorical question, no one can know the real answer.
How much do they pay their agents to do this?
To do what? deal with you? that's included on their salary. Maybe they should get a rise...
Maybe you could see if Verizon got a plan easy to mantain, example by paying 5$ monthly or something and you'll avoid all those inconvenients.
Have a good day

Why does dialing *100# (to check prepaid account balance) work from dialer but not from contacts?

Hello,
to check my prepaid account balance, I can dial *100# and my carrier sends me back a message with the balance information. I used to save this number under my contacts in my "feature phone" and it worked great.
With the ZTE Open from Movistar (Spain), dialing the number from the dialer works, I get the requested message. However, when I save this number under my contacts and I dial it from there, I don't get the requested message.
From the dialer, it doesn't really dial but sends information to the carrier which sends information back. From within the contacts, it seems to be treated as a phone number which is not recognized, and I get some sort of busy tone back.
Can this be settled in some way? This would be very convenient! I guess this is true for the complete target group of FFOS.
Cheers

Going through contacts would probably take just as long as Dialing, But in this case i think it is to do with your Service Provider not the phone itself.
Remember Mozilla only make the OS it is probably your Provider that is making it do that.

I just change phones on my prepaid account and....

I just switched phones on my prepaid account because my old one was defective, and now when I try placing a call it keeps telling me that I don't have enough money on my account to place the call. My account just renewed my plan this past weekend, please help.

Hi W. Wolfe,
I am glad the prepaid customer service rep was able to assist you. For more information on your prepaid service, visit http://vz.to/1wfdXfZ.
Thank you!
EdW_VZW
Follow us on twitter @VZWSupport

We connected 2 iphones to a single ipad. now the 2 iphone accounts are messed up. One phone is always getting update notices for apps that are not wanted on that phone, but on the other phone

We connected 2 iphones to a single ipad. now the 2 iphone accounts are messed up. One phone is always getting update notices for apps that are not wanted on that phone, but on the other phone

rdpn wrote:
We connected 2 iphones to a single ipad. now the 2 iphone accounts are messed up. One phone is always getting update notices for apps that are not wanted on that phone, but on the other phone
How did you do that? Do you mean you sync to iTunes that had the ipad library?
The phone with the issue, settings - general - reset - erase all contents and settings - this will wipe the phone clean and then restore from your backup.

LG Cosmos 2...can i activate it with a prepaid account?

I used to have this phone when I had a plan, but its just been sitting in my drawer collecting dust since I cancelled. Now I would like to activate it for a prepaid plan, but it wont let me call to activate it from the phone itself. Is it even possible to use the existing number for a prepaid account after that plan has been cancelled?

We would welcome the opportunity for you to start service with us again, thugmama. Most phones can be converted over to a prepaid plan, but we may not be able to get you the same number you previously had. Our Sales Professionals at 888-924-7937 can help with all your options and get you started with new service.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Postpaid to Prepaid account

I switched from postpaid to prepaid account, now I am not able to access postpaid account using my phone number. How can I access old account? since phone number takes me to new prepaid account, I do not have a way to access postpaid account and pay bill.

Hi my name is Matthew (removed) and this is my email address and my grandma is
the owner of two Verizon numbers and her name is Spanish not a third world
country name
wolfmanjack
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

Prepaid account balance notification after i send a text or when i recieve one?

Because i have a prepaid account, after i send a text message i get a notification of my account balance and what the last transaction cost. I have att/cingular...
My question is....Is there any possible way to turn the sound off when i get this notification?
I've tried every possible thing i know how to do...I've turned the sound off on my phone and it still "beeps".
I have a blackberry pearl 8100.
Please help!!!

Nope, no way. ATT is going to send those and I "think" they come via SMS.
You would need to either disable your SMS notifications.
Or maybe create an exception in the profiles so that only SMS from ATT are silent, but I don't think this is possible.
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How do I cancel my prepaid account?

how can i cancel my prepaid account?

Honestly you just don't pay anything anymore and the line will self terminate after nonpayment.

Installed 10.10.1 Now all accounts are messed up!

I installed 10.10.1 and now all my user accounts are messed up. They act like they are brand new, No settings are saved. Can't log into iCloud… Error is "You can't sign in at this time" It's been that way for about an hour. This is bad!
I installed 10.10.1 from an admin account where I have Server installed… The Cache was corrupted so I had to delete that! All else in my Admin account seemed okay. Then I logged into my user account all everything is messed up. First is asked me for my password because it needed to "rebuild my library" thinking that it was talking about my iPhoto library because it does sometimes need updating… so I entered it and now No iTunes Library, iPhoto Library…. I logged out and back into my account and anything I did to the settings even after the install is not saved… I checked an it's not listed as a guest account. Mail has no accounts and when I try to sign into my Gmail account it just locks up solid!

Booted single user, home dir and all content owner/permissions looked ok.
System Preferences > iCloud, signed out of iCloud, deleted iCloud content from Mac, tried to sign in again which failed with the usual "Cannot sign in now".
Console log shows new error now:
2014-11-19 10:52:37.462 com.apple.iCloudHelper[668]: AOSKit ERROR: Config request failed, url=https://setup.icloud.com/configurations/init, requestHeaders= { "Accept-Language" = "en-us"; "X-Mme-Client-Info" = "<iMac11,3> <Mac OS X;10.10.1;14B25> <com.apple.AOSKit/215>"; "X-Mme-Country" = US; "X-Mme-Device-Id" = "44E196D9-DE04-5D1D-A81B-25EBF157A27E"; "X-Mme-Nac-Version" = 11A457; "X-Mme-Setup-FCE048DE-F34F-4FAF-A6DD-6C8AC9DF0C54" = true; "X-Mme-Timezone" = PST; }, error=Error Domain=kCFErrorDomainCFNetwork Code=-1202 "The certificate for this server is invalid. You might be connecting to a server that is pretending to be “setup.icloud.com” which could put your confidential information at risk." UserInfo=0x7f9c8972a9b0 {NSErrorFailingURLStringKey=https://setup.icloud.com/configurations/init, NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, _kCFNetworkCFStreamSSLErrorOriginalValue=-9812, kCFStreamPropertySSLPeerCertificates=( "<SecCertificate 0x7f9c89536890 [0x7fff7417ecf0]>", "<SecCertificate 0x7f9c8952b7d0 [0x7fff7417ecf0]>", "<SecCertificate 0x7f9c89528990 [0x7fff7417ecf0]>" ), _kCFStreamPropertySSLClientCertificateState=0, kCFStreamPropertySSLPeerTrust=<SecTrust 0x7f9c8950ed40 [0x7fff7417ecf0]>, NSLocalizedDescription=The certificate for this server is invalid. You might be connecting to a server that is pretending to be “setup.icloud.com” which could put your confidential information at risk., _kCFStreamErrorDomainKey=3, NSErrorFailingURLKey=https://setup.icloud.com/configurations/init, _kCFStreamErrorCodeKey=-9812}, httpStatusCode=-1, responseHeaders= (null)
So same problem, my Mac no longer trusts Entrust certs. This time, I manually went to https://setup.icloud.com/ with Safari and it also complained about an untrusted cert but also said the cert was valid:
Clicking Always trust... brings up a dialog box, You are making changes to your Certificate Trust Settings. Type your password to allow this, which hangs with spinning beachball.

Why isnt my $45 prepaid account giving the 1gb instead of the 500mb for autopay ?

Why isnt my $45 prepaid account giving the 1gb instead of the 500mb for autopay ?
Customer service hangs up when called.

Did he make the purchases while logged into the iTunes Store account under which he redeemed the card? You can confirm the account used by selecting the track in iTunes and doing a Get Info on it (File menu). The account used to purchase the track will be shown on the Summary pane.
BTW, you're not communicating with Apple when you post here. The only responses you'll receive here are from your fellow users.
Regards.

Droid and prepaid account

i dont have verison yet but i want to and i have a verison droid phone and want to know if i could use the droid for my phone if i got a prepaid account..
thanks,
Kaylar

Hi there, kimsworld! Thanks for inquiring about equipment eligibility for prepaid accounts. Although our prepaid services are an excellent value, they do not yet support 4G LTE-capable devices. I recommend a postpaid account for your Droid RAZR Maxx. You can review those plans at this link: http://vz.to/W24dla . You can also choose a different device for use with a prepaid account. Prepaid devices are listed at this link: http://vz.to/17RaybE .
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

GoPaid prepaid account balance alerts

So I opted to use the the prepaid monthly service plans because it's the only way you can stay out of a 2-year contract.
However, anytime I use email, the browser, SMS, or make a call, I get an alert screen telling me how much of my prepaid account I have left to use. Is there a way to turn that off?

I am seeing these alerts even at hours when I've not used the iPhone. This must be a glitch. I left the iPhone on overnight and had to dismiss around 30 of these alerts this morning. It clearly drains the battery—yesterday morning I woke up to about 85% of battery strength remaining, whereas this morning only about 40% remained. I had to recharge today after only 4 hours and 45 minutes of battery use. I know that all AT&T prepaid phones show these alerts after usage (SMS, phone, etc.) and I don't have a problem with that. In fact, it's kind of cool. But I think Apple & AT&T have to revisit the battery issue in future revisions. It's annoying to have alerts at all hours of the day and night (when you haven't been using your phone) that remind you of your balance! In any case, going the prepaid route has been fantastic, I highly recommend it.

My prepaid account is messed up

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