My printer gets the blue screen

excuse me, sir
     my printer is all-in-one hp envy 120 series, but today it show me the blue screen and have a code C4EBA7C1.
Can you give me some good ideas to fix it? thanks very much

Hello chengxiang,
Welcome to the HP Forums!
I understand your Envy 120 is showing a blue screen with an error message "C4EBA7C1". I will do my best to assist you! Please make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference.
I would like you to perform a hard reset on your printer for more than 60 seconds. Leave the printer turned on> disconnect the power cord from the back of the printer.
If this error message doesn't remove, then you will have to contact HP technical support for further assistance. Click here to find out: HP Worldwide Contact.
Good luck.
I worked on behalf of HP.

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