My printer hp officejet pro 8600 prints but it doesn't scan.

My Printer is printing but not scanning. I get an error message that is busy with another appliation or user. I'm the only user, and already close all other application. Product number is CM749A

http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/Want-Good-Answers-Ask-Good-Questions/td...
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HP Officejet Pro 8600 Premium will not copy or scan.

Hello,
I have a HP Officejet Pro 8600 Premium that prints just fine however it will not copy or scan. When I attempt to copy a document it displays Starting Copy... on the printer but will not copy and must be turned off and on to use the printer again. When I attempt to scan it brings up an error box telling me to check all of my network connections.
I have already tried the services.msi fix and have ran hp printer and scannor doctor tool to attempt to fix my problem.
In the services.msi I found that all services dependant on (WIA) were already running and set to automatic.
The scan doctor found that It wasn't communicating with the drivers, which I then reinstalled, and restarted the computer. It then continued to have problems with the drivers and asked me to contact support.
Thank you for your time.
edit: The printer is also running the latest firmware and I have also checked my anti-virus firewall so that it is allowing the printer through network. (note: in attempt to fix the issue i have both a usb and network connection trying to get either connection to work).

Hi-
To make sure I understand this correctly, you are unable to do a copy at the device itself? This should function without the device being connected to a PC at all. if this is indeed the case, it sounds as if this is a hardware issue. I would then check with HP support on your product for warranty repair.
I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.

HP Officejet Pro 8600 Plus losing wireless connectivity, cannot scan to computer

In our office, we have roughly 4 computers using the HP Officeject Pro 8600 Plus, all of which are connected wirelessly. The printer was previously connected to the internet wirelessly with no problems. A couple of days ago however our computers started randomly disconnecting. The printing function would work for a bit, then disconnect. I found the only solution to this problem was to hit the button on our wireless router that resends the wireless signal out for connectivity.
We hardwired the printer with an ethernet cable and I myself didn't see any further problems regarding connectivity but a couple of the other computers had spotty connections. Again, each time this can be remedied by hitting the button on the wireless router.
Today however we had an additional problem, after trying to scan a document through the automatic document feeder, the printer said it was jammed (although it wasnt). When we went to rescan, the scan to computer function was no longer working. I can scan by hitting the scan button on my HP Printer Assitant interface, and I can also scan to email, but cannot scan to computer.
I have gone through several forums and haven't been able to find a solution. I personally use Windows 8, but other people in our office are using older versions of Windows. We've tried unplugging, restarting, hardwiring, resetting wireless settings, uninstalling, etc. etc. Before a few days ago the pritner was working fine for a number of months.
If anyone has any ideas they would be greatly appreciated.

Hi rtaw,
Welcome to the HP Forums!
I understand that you cannot scan to computer, and that you are losing wireless connectivity, with your HP Officejet pro 8600 Plus. I am happy to help you with this issue!
Please take a look through this wireless guide. Printer Does Not Maintain Wireless Connection.
For the scanning, please see this guide. A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Hope this information helps you, and let me know if you have any more issues!
RnRMusicMan
I work on behalf of HP
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I can print to HP Officejet Pro 8500 - A909g but I can't scan. Won't recognize?

I have HP Officejet Pro 8500 Wireless All-in-One Printer - A909g and a Lenovo T410 lap top. I can print but my computer doesn't recognize my my 8500 to scan? I have uninstall and reinstalled the software and still nothing! I have checked with my wireless network Linksys and everything checks out. They tell me that the problem is with my HP 8500. I have hardwired to the printer and it scans okay. What must I do to wirelessly scan?
Thank you, John

I had the same problems as reported in previous posts. I reinstalled my entire system and upgraded to Windows 7, 64 bit, Ultimate. Only the priint driver would install from the Full Feature Drivers option at HP Support.
Uninstall/install print driver to no avail.
Turn printer/router/computer off/on.
Download full feature drivers from HP website. (Only print driver was downloaded.)
HP diagnostic utilities did not discover a problem.
I believe the problem had to do with the drivers accessed via the HP Support site. I downloaded from the following location: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02073861&jumpid=ex_r4155/hho/ipg/cc...
Ran the Install Wizard from there and the printer/fax/scan tests. Passed all. All drivers are now installed as is the HP Solution Center.
Glad to finally be up and running!!!!

Officejet Pro 8600 Plus

Hello.
I have the Officejet Pro 8600 Plus running on Windows 7. The printer is connected to computer by network and it is linked to the computer.
All was well with the printer untill I removed Norton and installed McAfee two days ago. Now it will not work, even with McAfee turned off.
I tried to uninstall and re install the printers programmes and driver, but it will not re install the programme or driver.
I have uninstalled all HP prog's.
Stopped all start up prog's except the Microsoft ones.
Turned off McAfee
Gone to HP and re installed the software and drivers.
These downloaded fine (took a few minutes and 123.00 MB copied) and installed.
Accepted HP licence terms and ran printer installation programme.
Got instalation complete message.
But it is not installing! Where is it downloading the programme and driver to?
Downloaded the HP Print and Scan Doctor. This finds printer and says programmes not installed. it then downloads them, but it never works. Even with McAfee firewall and scanning all turned off. If I then run it again, I get the same mesasage the programmes not installed, though it just seemed to do it....
If I go to devices / printers there is no Officejet Pro icon like there was. If I try install new printer there, I does not find the correct drivers for this HP model.
If I go to Start, all Programmes, HP and click on these icons I get message "Shortcut moved or changed"
I am at whits end with this now. Absolutly hate the McAfee.
Please help. Nick
PS.
I have got the printer partly working by using the windows available driver HP Officejet Pro K8600 Series, but this is not the correct driver. It will not scan and has very limited printing functionality.
Windows also shows a FAX - HP Officejet Pro 8600 driver, but this did not work when I tried it. Is this the proper driver for this printer??
When I try to get windows to download new drivers it goes looking but says it is unavailable and to try again later. :-(

Hey there @Nick-S!
Thank you for posting on the HP Forums!
I can see that you are experiencing some software issues with the Officejet Pro 8600 after re-installing McAfee. I would be happy to provide some suggestions that may help resolve the issue!
I suggest restoring the network defaults in the printer, power cycling the router and reconfiguring the printer on the wireless network. To restore the network defaults press the Wi-Fi icon on the printer and go into settings. Under settings should be an option to restore the network defaults. Once the network defaults in the printer have been restored power cycle the printer and power cycle the router for 20 seconds. When the printer turns back on press the Wi-Fi icon again, go back into settings and run the wireless setup wizard.
I understand you have re-installed the software but the printer is still not recognised. I recommend uninstalling the HP software one more time. After the uninstall is complete it would be a good idea to perform a disk cleanup in the computer. A disk cleanup will improve computer performance and clear temporary files that may cause issues during the install of software. Once the disk cleanup is complete you should restart the computer and re-install the HP software.
To uninstall HP software click here: Uninstalling HP Software
To perform a disk cleanup click here: Performing a Disk Cleanup
To download the HP software click here: HP Officejet 8600 Plus Software and Driver
Please post back and let me know how that goes!
Cbert
I work on behalf of HP.
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Officejet Pro 8600 Plus - Scan software doesn't have 8.5x11 letter size option

Just bought a new Officejet Pro 8600 Plus.
The included HP Scan software will only let me choose A4 or A5 paper sizes (as well as 6x4, 7x5, 8x6, 10x8). No 8.5x11 option, which is what I want to use most often. (this is from the dropdown options after clicking the "Scan..." button)
Is there something I'm missing? I'm generally pretty good at figuring this stuff out, but I haven't even seen this issue mentioned on forums, so I'm confused.
Also, when using the Scan To Computer function directly from the printer, I get the same result - it will scan my 8.5x11 document and output an A4 size file.
I'm running Mac OS X 10.6.8. I have installed all software and firmware updates I could find. I have my printer's region set to Canada, and bought the machine from a Staples in Canada. Wondering why I can't use any North American size formats?

@Simple1234 - I have reinstalled the software from HP's website, and no change. (it's actually the same version that came on the installation CD - 12.23).
@Sethaniel - I have definitely tried every combination of settings in those drop down lists, so that's not it.
Ruling out OS issues, my girlfriend is running 10.8, and the HP software is doing the same thing on her computer.
Using the System Preferences scanning method, I can choose paper sizes if set to scan from document feeder. If I change to flatbed, I have the option to manually type in the dimensions I want, but then I'm forced to manually drag the crop area to which 8.5x11 portion of the flatbed it will scan. Again, there's no way to just have the flatbed scan a letter size document automatically when placing the page at the top corner of the flatbed, where it shows you to place the page for letter size.
This seems like the most basic function of a scanner! I'm really perplexed by this. I would imagine most people in north america would just want to place an 8.5x11 sheet of paper on the flatbed and have an easy way to scan the correct size with no added fuss.
Printing works fine, and I can choose letter size, and many adjustable settings, so I think this is just a problem with HP's scanning software. I have tried all the usual basic steps, like restarting my computer & the printer, reinstalling software, running software update, looking through all the settings in the HP Scan software, any global settings I could change in System Preferences, tried using a different computer and OS X version, googling the issue, and posting on this forum.
Any other ideas?

WiFi Wireless Setup Wizard produces Blue Screen of Death on Officejet Pro 8600 Plus

The wireless setup wizard on my Officejet Pro 8600 Plus is failing immediately after "scanning for networks". I get a blue screen of death with error message B8494B00, followed by "turn printer on and off" with flashing screen.
I bought the printer about one month ago and it has worked perfectly so far. My Apple Time Capsule failed yesterday, so I bought a new one (latest model) and had to set up the wireless network again. When I tried to do so on the printer, I got the error for the first time. Nothing else had changed. Other devices are working with no problems on the new network. The computer is an Apple iMac running OS Mountain Lion.
I have tried turning the printer on and off, disconnecting the power and reconnecting, then turning it on again, but no result. I have restored the wireless to factory settings, but no difference.
Please help.

Right off I have to tell you I do not "speak Mac".
I assume the "Apple Time Capsule" is a name for a network router? A syncing device?
Unless I am mistaken:
You do not need the Wizard to set up the network -- it is pretty software for an HP PC; when it works, it can make things easier. The setup Wizard is not necessary for the process. I should think this is true for the Mac.
=====================================================================================
If you cannot get someone from the Printing group to answer your specific concern,
you may have succes with the following:
The User Guide has pretty good detail on how to set up the networking necessary to get the printer connected to either a PC or Mac environment. Assuming you can get the printer to "Reset network settings" (User Guide, page 222), then you can re-enter the information you require manually. It is a bit tedious, but is may work better than fighting the Wizard.
OfficeJet Pro 8600 User Guide
You may be able to circumvent sone or all of this by reinstalling the Full Feature Software for your printer -- that assumes you are first able to "reset network settings", at least, and get a printout test page to verify that the reset actually worked.
Select your printer from HP Office Jet 8600 series
Mac – By Garland_M
HP Wireless Printer Setup (Tutorial Video)
Mac
YouTube Search - HP printer install for mac
Good Luck!
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Intermittently having issue sending scans to networked directory folder HP Officejet Pro 8600 N911g

Hello All,
I have a printer installed an AIO HP Officejet Pro 8600 N911g which is cappable of scanning either by flatbed or feeder to a networked drive/folder. For the most part this works fine, however 2 times out of 10 it produces the following error;
"Cannot connect to \\'Server details\Folder location path'. Make sure the remote computer is turned on."
Now I have seen many post about disabling the filewall and other, however none of this type after an install.
Some obvous checks have been made already, Network cable replace, Changing of the destination folder location, and reseting the password for the scanner to auth as well as confirming the permisions. And each time the tests via the web console and physical tests work fine though this doesn't last.
Could anyone help?
Thanks

Hi @Paperjam27
From your description, it sounds like the issue is intermittent. It can sometimes be challenging to identify the root cause of an issue when the problem is not consistent, but I am happy to work with you towards a solution. I suspect the issue might have something to do with the network. I know you said you have tried a new cable and done some troubleshooting already but bear with me here.
When you say you replaced the cable, do you have an Ethernet cable connected between the printer and the router? if not, then I wonder if there is some sort of interference on your wireless connection. Is your router is a dual band router broadcasting both 2.4 and 5.0 frequency? The printer only works on 2.4GHz, maybe this is the root cause.
The channel your router is set to can impact your network consistency too. For example, if you are on channel 11 and others in your area are also on channel 11 or even 9 or 10 it causes congestion on that channel. Think of the channel like a highway or interstate, the more cars on that highway/interstate, the slower you go due to congestion, if you are on a highway with less people are on it, it is more like smooth sailing! You can print a network configuration page to see what channel you are using and see what channel others in your area are no. If the higher channels are most common you might consider changing yours to 1, 2, or 3, and visa versa. How to: Printing a Network Configuration Page.
has this ben an issue since you have had the printer or did it recently start happening? If this only recently started, can you think of anything that changed recently? Do you have only one access point (router) or do you have a secondary router or extender? Can you think of anything that might be interfering with your network, and do you find the issue occurs more at a certain time of the day than others?
I found on my network at home, I was often seeing delays in response time in the early evening because others are coming home from school and work and 'clogging up the channel', I changed the channel and have had little to no issue since.
Let me know if you think of anything, and post back with the answers to the questions I have posted and I will get back to you. Thanks.
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Sunshyn2005 - I work on behalf of HP

Hp officejet pro 8600 : doesn't scan to computer with new OS

When I purchased my new computer (HP envy 700) I thought I was happy with it. THen it stopped working with my old HP printer because the software didn't match up due to "age" according to help desk. So I bought a new HP printer, the jet pro 8600. And low and behold this also does not work with my computer because of the operating system. They (help desk) set me up to use the online HP WEbScan. But today I am working at home, and now that site doesn't work. HOW can I use the scan option on the new printer if nothing is compatible? HELP i want to use my products they way the box says they are supposed to be able to be used!
More info it is the latest 8.1 operating system for windows, and I tried using the HP print and scan doctor 4.5 and the message it gives me looks like this:
well I guess it wont copy and paste the error message, it says calltodrivepackageinstallreturned error then a bunch of numbers and a webaddress.
Very frstrated PLEASE HELP!!

Hi @teacherbethany,
Welcome to the HP Forums!
I am sorry for the frustration you are having, with not being able to scan, on your HP Officejet pro 8600. But I am happy to help you get scanning again!
For further assistance, I will need to know the following:
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try the solutions within this scanning guide, A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Hope this guide will help, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Poor image quality when scanning coins with officejet pro 8600 plus

I recently upgraded my printer from an HP 2210 to and HP officejet pro 8600 plus. image quality on coin scans is terrible.
I have tried scanning both with the HP software and with windows 7 fax and scan software
I have saved images as BMP, JPG, PNG, and TIFF
I have used resolutions from 300 dpi to 1200 DPI
All give me similar unacceptable results.
Images are better when scanned flat on the scanner than when in slabbed holders, and from this I am guessing that the plastic is somehow interfering wiht the scan. Either that, or there is a very shallow depth of field so that even moving the coin a few mm away from the glass moves it out of focus. But even a raw coin placed directly on the glass has significantly worse image quality than the old 2100.
The first image is a coin scanned with the old 2100. The second has been scanned in a similar slab by the 8600

Hi terry_renee,
Welcome to the HP Forums! I am happy to help you with this scanning issue! I did a test with an HP Officejet 8600, at 1200 dpi, and no plastic covering. Just the quarter on the glass, and we cropped it to the quarter. This is the result.
I have a few questions for you:
What Operating System are you using for scanning? Windows or Mac? What version?
What scanning software are you using?
Are you scanning from the computer, or the printer's control panel?
Hope to hear back from you, and have a great day!
RnRMusicMan
I work on behalf of HP
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OfficeJet Pro 8600; scanner not communicating with computer

When I try to scan, it appears as though the OfficeJet Pro cannot communicate with my computer. The computer is connected to the internet, and the OfficeJet Pro is connected, but it won't scan. I have used the Office Jet Pro for these purposes before, and it appears to have stopped working all of a sudden. The error message says "no computer found."
Product Name: OfficeJet Pro 8600
Product #: CM749A

Hi shoffice, and welcome to the HP Forums!
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Please let me know how that goes.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP OfficeJet Pro 8600 - will print wirelessly but not scan on Windows 8.1. HP PC

Hello,
my HP printer and HP computer have been working perfectly but now all of a sudden I cannot scan anymore from my printer to my computer. I can print and scan the other way around and the wireless network works. I am just a regular user and don't feel sure about how to uninstall and re-install programs, so I would be very happy if you had just a simple fix
I already tried closing down everything and unplugging the router, then plugging the router and turning everything on again but it didn't help.

Hi @gabmus,
Welcome to the HP Forums!
I see that you can print but not scan wirelessly with your HP Officejet pro 8600 on Windows 8.1. I am happy to help you with your scanning issue!
To verify the printer's hardware is working, are you able to make copies with the printer? Copying a Multipage Original.
In the meantime, please go through the steps in this scanning guide, A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet....
Hope this helps, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Hp officejet pro 8600 all in one prints but won't scan

I have recently moved house and changed my wireless router from BT to Virgin.
I am running OS X 10.9.5
I am able to print from my mac without issue, however, it has stopped scanning. I have managed to get it to work twice on isolated instances but it won't work consistently.
I have unistalled the software and reinstalled via the HP download page but when I open HP Scan and click scan it asks me to choose which scanner - mine is selected, it then says preparing to scan and it does that for ages until it says it can't get a connection.
My printe r is a HP Officejet Pro 8600 All-in-one N911g - I am not bothered that much about scanning from the printer to the computer (I have tried to enable this option and it won't let me) I just want to be able to open HP Scan and press scan and it scan on my computer.
Any advice appreciated - thank you

Hi there @Steph390 , welcome to the forums!
I have some suggestions for you to hopefully correct the scanning issue you are having. Please feel free to reply back and let me know the results!
1. Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer.
2. Mac OS X: How to reset the printing system
3. Repair disk permissions
4. Restart your computer.
5. Re-add the printer
Once the printer is connected on the network, follow these steps to maintain the wireless connection, normally a static IP will help out quite a bit: Printer Does Not Maintain Wireless Connection
Good luck to you
R a i n b o w 7000I work on behalf of HP
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HP Officejet Pro 8600 - Printer is on Network but not Discoverable with Typical Discovery Method

Hi all.
I need help! I have fought with this printer (HP Officejet Pro 8600) for about an hour. The error message I get says that the printer is on my network but is not discoverable using the typical network discovery method. I can set it up using the IP address (and will), but we frequently reset the router, and I don't want to deal with the printer everytime I do this. I figured it was something with the Windows firewall. I temporarily disabled it and tried again - nothing different. I am also running AVG free edition, but it does not have a firewall. Any help is appreciated! Forgot to add... I'm running Windows 7.

Hi Kelly,
The printer should be able to reconnect to the router by itself after the router is reset. Why do you have to reset the router? It might be part of the issue with the printer.
There are multiple ways for the software to discover the printer. There could be a setting in the router or even software services in the computer that are causing the normal methods to not work.
After you reset the router, does the printer not reconnect? The blue wireless light would continually blink if the printer cannot reconnect to the router after the reset.
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution"

I can print a test page from my Mac to my HP Officejet Pro 8600 but nothing else will print

Hi - I just recently had a hard drive crash and had to revert to an old Time Machine backup on my new hard drive to get my Mac back. Since getting back up and running I have been unable to get my Officejet Pro 8600 back online. My computer is wired to the wireless router but the printer is running wireless. My computer can see the printer just fine and I can even print a "Print Quality Diagnostic" report from my Mac to the printer from the HP utility. But nothing else will print. The firmware is up to date. I have tried resetting the printing system multiple times, rebooting the machine, etc... Nothing works. Any help would be appreciated.
If it helps, we were using a different printer the last time the time machine was backed up, so when we used that backup the old printer was showing, but I reset the printing system, so it shouldn't matter.
Thanks for your help!

Hello @Ryan221,
Welcome to the HP Support Forums! I see your hard drive recently crashed and now you are not longer able to print to your HP Officejet Pro 8600. I see you have reset the printing system with no success. Let's try a different approach:
Scrub/ Uninstall
• Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
• Click continue, click on one of the printers in the list.
• * Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
• Click uninstall.
Reset Printing System
1. Click the Apple icon ( ), and then click System Preferences.
2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol..
Repair Disk Permissions
1.On the Dock, click Applications, and then click Utilities.
2.Double-click Disk Utility.
3.Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4.Click the Repair Disk Permissions button at the bottom of the window.
5.Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions:
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
I hope this helps, please let me know the outcome!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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My printer hp officejet pro 8600 prints but it doesn't scan.

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