My printer is not communicating with my computer. the problem began after I ran out of ink.

I cannot get my printer to respond at all....please help!

Are you able to connect other USB devices?
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

Similar Messages

  • Printer suddenly not communicating with laptop and can't print, possibly due to antivirus software?

    All of a sudden I can't print from my laptop, neither wireless or via USB.  I keep getting an error message "printer not responding."  I did the dx/repair and was able to print a test page, but that's it.  Would like to know if it might be due to my antivirus software/firewall?  
    I use Windows 8 on an HP laptop.  Security software is Norton.  This has never happened before and I"ve been using this Norton subscription for at least 8 months, maybe longer. 
    Is there something I can do in the Norton settings to fix this?
    Thanks.
    Solved!
    Go to Solution.

    Hi ellenrozsa,
    Uninstalling and reinstalling the PIXMA MG5420 should resolve this issue.  To do this, please follow these steps:
     1.  Put the PIXMA MG5420's CDROM in the CDROM drive.  If the welcome screen appears, exit it. 
     2.  Place the cursor in the upper right hand corner of your screen to display the Charms Menu.
     3.  Click on Search.
     4.  Type RUN.
     5.  In the Search Results, click APPS and then click RUN in the results to the left.
     6.  Click Browse. In the Browse window, click on "Computer".
     7.  Double click the CANON_IJ CDROM. 
     8.  Double click the folder named WIN.
     9.  Double click the folder named Driver.
    10.  Double click the folder named DrvSetup.
    11.  Double click the file named DelDrv.  If you are using the 64 bit version of Windows 8, please double click DELDRV64.
    12.  In the Run box click OK.
    13.  Place the cursor in the upper right hand corner of your screen to display the Charms Menu.
    14.  Click on Search.
    15.  Type RUN.
    16.  In the Search Results, click APPS and then click RUN in the results to the left.
    17.  Click Browse. In the Browse window, click on "Computer".
    18.  Double click the CANON_IJ CDROM. 
    19.  Double click the folder named WIN.
    20.  Double click the folder named Driver.
    21.  Double click the folder named LAN.
    22.  Double click the file named CNMNPU. In the Run box click OK.  Follow the on-screen prompts.
    Once the printer has been uninstalled, restart the computer.
    To install the PIXMA MG5420 for use over your network wirelessly, please follow these steps:
     1.  Visit Canon's website at: http://www.usa.canon.com/cusa/support/consumer
     2.  Type PIXMA MG5420 in the "Enter Your Model Name" box and click GO.
     3.  On the Support page for your unit, click the 'Drivers & Software' link in the middle of the page.
     4.  Under Recommended For You, please click on the MG5400 series Mini Master Setup.
     5.  If you agree, please select the checkbox next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".
     6.  Click the Download box.
     7.  A File Download box should appear at the bottom of the screen.
     8.  Click Save.
     9.  Once the download is complete, open your Downloads folder.
    10.  Double click [mast-win-mg5400-1_0-ucd.exe] to begin installation of the drivers.
    Follow the prompts and installation will complete.
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

  • Nano not communicating with my computer any more!

    I recently tried to sync my ipod nano with my computer...and it says that the device in the USB drive isn't recognized. It will charge, just not sync with iTunes. It has been working for over a year...why would it suddenly stop? I can't restore my iPod or anything because that's all done through the computer. I tried switching USB ports, resetting the iPod, and nothing has worked. Any suggestions?
    IPod nano   Windows XP  

    Are you able to connect other USB devices?
    Please mark the post that solves your issue as "Accept as Solution".
    If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
    I am not a HP employee.

  • Computer not communicating with printer(s) scanner

    I recently hooked up an Officejet  J6480 wireless printer. I also have a J5780 hooked up via USB. After hours, and I mean hours,  of being on-line with Tech Support through Chat and uninstalling and reinstalling, several times, and trying numerous things, neither printer has communication with the computer for scanning. The J6480 will scan if you go through Paint so it is functioning. The J5780 I haven't tested. I have downloaded drivers and every other thing that was suggested and the computer is not communicating with the printer for scanning. I have a Dell computer Inspiron 530S and am running Windows Vista (32)  May I also say, that I disable the Firewall & Virus programs when downloading, etc. so it doesn't interfer. I have tried everything but dynamite to get the scanner to respond. I've downloaded the Patch suggested in the drivers listings and everything. Im beside myself because the J5780 scanned fine until I installed the J6480. Now the window on the printer says there are no scan settings available in the window on the printer. Chat Techs, I think, are beside themselves too. I uninstalled the J5780, installed the J6480 and then went into 'Add a Printer'. Everything went fine except the scanner. I get a message from Solution Center saying there is no communication between the computer and the scanner. I think something is missing here. If anyone knows a solution I would be more than grateful. HELP!!!!

    Did you do an L3 uninstall of all HP software and start from scratch?  The L3 uninstaller should be on the install CD's for each printer.  You may have to do a search of the CD to find it.
    Tell me what router, ISP and encryption type you are using?  Also, what kind of security software are you using?
    Have you done a WIndows Update and updated your security system?  Do that between the L3 uninstall and the re-install.
    There is a lot going on here.  I'll hang in there with you...
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • My  MacBook is not communicating with my desk top to enable printing from my MacBook. I need to find out how to make that happen. I have a static IP address on my desktop but don't know what to do on the Mac Book.

    My MacBook is not connecting to the host computer for the printer. The host computer has a static IP address which is different from the IP address that the laptop is looking for. How do I change the laptop so that it looks for the host computer's correct IP? The laptop is connected to the router. I know this because I can get on the internet with the laptop.

    The host computer is Dell and the operating system is Windows 7.  The printer is an Epson, and it is wired to the host computer with a USB cable. It does have host printing turned on.
    The three have been working harmoniously for a long time.  The router had to be reset; and after that, the MacBook documents would no longer print.
    We created a new static IP address on the Dell but the MacBook is not recognizing it.  We have researched the internet trying to figure out how to make the MacBook locate and recognize the correct IP address from the Dell so they can communicate with each other.  The laptop is not communicating with the host computer because is is looking for the wrong IP.  The host IP is 192.168.1.245 and the laptop is looking for 192.168.15.237.
    I hope everything is clear.  The person who originally set it up is no longer available to help me.  Thank you for any help you may give me.

  • Destjet F4480 not communicating with computer

    This printer will not communicate with my new computer since we changed to 8.1. We have tried everything, my computer now says HP is there, but nothing will print.
    This question was solved.
    View Solution.

    Bev73,
       Its possible you have some print jobs stuck in your print queue,  Here is a link to a document that might help
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02205477&lc=en&product=3742086&tmp...
    I was an HP employee
    If I have helped you solve your issue please mark it as solved
    **Say Thanks By Clicking on the Kudos Star**

  • Imessage on my computer not communicating with my phone.

    Imessage on my computer not communicating with my phone. In my computer settings my phone number is no longer an option, just my email. How do I get it back?

    HI,
    I had this.
    On checking the iPhone the iPhone Number was not ticked and the whole option to change it was greyed out.
    I removed the Apple ID and waited to see if th Number got ticked (Settings > Messages > Send and Receive).
    It did not.
    I put the iPhone in Airplane Mode
    After a few minutes I "restarted" the iPhone by turning off Airplane Mode
    This time the Number was ticked.
    I Added the Apple ID and then restarted Messages on the Mac.
    I soon got the pop message about the iPhone using it's Number and the Apple ID and Accepted.
    8:45 PM      Wednesday; March 13, 2013
      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • D7360 automatic duplex printing is not available with latest driver

    d7360 automatic duplex printing is not available with latest driver
    This question was solved.
    View Solution.

    Hello ephsh,
    Welcome to the HP Forums.
    I see that you are having an issue attempting to do some duplex printing.
    So I can better assist you, please respond with which Operating System you are running:
    Which Windows Operating System am I running?
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    I am going to attach a document that deals with a Two-Sided Print Option Is Not Available Even Though an Automatic Two-Sided Printing Accessory (Duple....
    Please feel free to write me back at your convenience.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • My iphone 3gs is not communicating with itunes and in windows there is an exclamation mark

    my iphone 3gs is not communicating with itunes and in windows there is an exclamation mark next to the usb device.  tried removing itunes and reloading, all softwares up to date. just got a new iphone 4s which is on charge but not switched on and used.

    For Windows Vista/7 http://support.apple.com/kb/HT1923 uninstalling and reinstalling iTunes
    For Windows XP http://support.apple.com/kb/HT1925.
    Make sure you follow these instructions completely with the phone disconnected from the computer. After the reinstallation, reconnect the phone and it should load the new USB driver.

  • My addressbook is not communicating with iTunes!!HELP!!

    I can't sync my IOS devices with my last version of the address book! I updated my address book in my Macbook Pro OS X 10.6.8 and then it is not communicating with iTunes. I tried the 28 step troubleshooting to this issue, my iTunes cache is clean but still not syncronizing... Tried to use iCloud online to upload the vcf cards but in each group it losts a lot of contacts (and I don't know why, because they are far away from the iCloud limits...).

    For Windows Vista/7 http://support.apple.com/kb/HT1923 uninstalling and reinstalling iTunes
    For Windows XP http://support.apple.com/kb/HT1925.
    Make sure you follow these instructions completely with the phone disconnected from the computer. After the reinstallation, reconnect the phone and it should load the new USB driver.

  • Sir i am using datasocket read ,i am communicating with java but my problem is that bcz im using while loop to see if value has changed my labview consumes all the processors time ,sir i want a event like thing so that while loop is not in continuous loop

    sir i have given lot of effort but i am not able to solve my problem either with notifiers or with occurence fn,probably i do not know how to use these synchronisation tools.

    sir i am using datasocket read ,i am communicating with java but my problem is that bcz im using while loop to see if value has changed my labview consumes all the processors time ,sir i want a event like thing so that while loop is not in continuous loopHi Sam,
    I want to pass along a couple of tips that will get you more and better response on this list.
    1) There is an un-written rule that says more "stars" is better than just one star. Giving a one star rating will probably eliminate that responder from individuals that are willing to anser your question.
    2) If someone gives you an answer that meets your needs, reply to that answer and say that it worked.
    3) If someone suggests that you look at an example, DO IT! LV comes with a wonderful set of examples that demonstate almost all of the core functionality of LV. Familiarity with all of the LV examples will get you through about 80% of the Certified LabVIEW Developer exam.
    4) If you have a question first search the examples for something tha
    t may help you. If you can not find an example that is exactly what you want, find one that is close and post a question along the lines of "I want to do something similar to example X, how can I modify it to do Y".
    5) Some of the greatest LabVIEW minds offer there services and advice for free on this exchange. If you treat them good, they can get you through almost every challenge that can be encountered in LV.
    6) If English is not your native language, post your question in the language you favor. There is probably someone around that can help. "We're big, we're bad, we're international!"
    Trying to help,
    Welcome to the forum!
    Ben
    Ben Rayner
    I am currently active on.. MainStream Preppers
    Rayner's Ridge is under construction

  • I have an account for apple but this is not acceptable for i cloud. It say it is correct ID and password but this is not icloud account. So my phone can not connect with my computer and not synchronization too

    I have an account for apple but this is not acceptable for i cloud. It say it is correct ID and password but this is not icloud account. So my phone can not connect with my computer and not synchronization too. Last a few months i have not use this phone. Just i start to use again. So most probably i gave my old mail address as a ID or password. So how can i clearing this subject. regards

    ErolSinan wrote:
    ... there is no button for update between the About and Usage buttons in the General. ...
    Correct. That is only a feature of iOS 5 or later...
    ErolSinan wrote:
    ... yes my phone is 3G.
    then it can only go as far as iOS 4.2.1

  • I was trying to sync my itouch with my new mac, and some songs won't download because they are not authorized for this computer. But even after my computer was authorized they still won't sync. How do I fix this?

    I was trying to sync my itouch with my new mac, and some songs won't download because they are not authorized for this computer. But even after my computer was authorized they still won't sync. How do I fix this?

    I have the same problem. It is only with tv shows and only with programs I have downloaded after the software update.
    Apple support sent me the above link too....but it doesn't solve the problem...my computer is authorized and the content is in my library and will play on my Mac air, but it will not sync the tv shows, it keeps saying my computer isn't authorized for it.
    No answers here, but you are definitely not alone with this issue.

  • I accidentally deleted my whole i tune library. I was able to retrieve the entire library, but all my play lists have dissapeared and iTunes says that my ipod is not synced with this computer. Can i sync my playlists from my ipod to my itunes?

    i accadentally deleted my entire library (over 10,000 song) when i was trying to delete an old back up file off an external hard drive. Now when i open I Tunes and connect my ipod, a message says tht my ipod is not synced with this computer. This is the only computer this ipod has ever been synced to, so i don't know how to reconnect the two. I was able to restore all my music to the itunes library, but I lost all my playlists. I spent considerable time creating the playlists and they are stll on my ipod. Can I somehow sync in a way that my ipod can give the computer my play lists?

    With your iPod connected to iTunes right->click on it's device name in the left hand pane of iTunes under devices and select Export Playlists.
    B-rock

  • My iWork (pages and keynote) are not communicating with the iCloud. I haven't changed anything and all of the sudden there is no sync happening.  My iCloud account is fine as i can create documents on my iPad and they appear on iCloud.

    my iWork (pages and keynote) are not communicating with the iCloud. I haven't changed anything and all of the sudden there is no sync happening.  My iCloud account is fine as i can create documents on my iPad and they appear on iCloud. However, when i change documents on my mac (documents that are supposed to be in the iCloud), the changes do not sync with my other devices nor with iCloud.  Even when i create new documents on my mac and save them to iCloud, all seems okay and i can access them from my mac, however they do not show up in the iCloud and i can't access them with my other devices.
    Most recent version of mountain lion updated over a month ago.  New iPad in use for over a month.
    thanks

    The same thing is happening to me, Mail was fine about an hour ago and now is rejecting correct password.  Typical when today I'm waiting some important emails!

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