My printer isn't printing. i replaced cartridges, and still not printing.

We were trying to make a copy and kept getting blank pages. I replaced the black, blue, and magenta cartridges. I still can't get black to print though. I can get a little of magenta and blue to print. I tried printing an email and got some of those colors, but if I try to make a copy, I get nothing but blank paper.

hi there 333crown,
could you provide the community with a little more information to narrow troubleshooting? Things like your operating system and the printer model usually help considerably.
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@DJBell
I'm going to reply to the private msg you sent me on this.
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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My old HP 2800 suddenly began printing not in full colour - I replaced the colour cartridges, still not full colour printing - then replaced printer heads - still not full colour printing - everything is in black and shades of blue. Please help

Hi melissaccss,
I see you have replaced a cartridge and can no longer print black ink. I appreciate the troubleshooting you have done so far, but please take a look at the following document to see if you have done all that can be done; Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c01957673.
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I hope this helps.
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Sunshyn2005 - I work on behalf of HP

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Hi @OL5,
Welcome to the HP Forums!
I see that your HP Photosmart is not printing black. I am sorry to hear this, but happy to help!
For further assistance, I will need to know:
The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.
If the printer is connected, Wireless, or USB.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If you are using genuine HP ink cartridges, or refills.
Once I know this information, I will be happy to do some further research for you.
Thank you for posting!
RnRMusicMan
I work on behalf of HP
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How to omit color cartridge and yet be able to print on an HP Officejet 6110 all-in-one

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Hi,
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HP Officejet 6500 E709n Series (replaced all cartridges and printer won't print in color.)

I replaced my color cartridges and my magenta will not print. Originally only the black would print then after the following steps the bluee and yellow cartridges began working. Previous steps I have tried; Clean cartridges step one the blocks on the bottom of page not solid they were streaky. Clean cartridges step two nice print quality solid blocks at the bottom only blue and yellow no magenta. Followed your steps listed above cleaned print head. Aligned cartridges then printed quality page then print quality diagnostic. I am unable to get the magenta cartridge to print. I would appreciate your your help as we have an important school project due.
BikerMikeH wrote:
Open the top and let the carriage move to the center or left, unplug the printer, remove the ink cart. and lay on side, raise the grey handle and remove the printhead, with a lint free cloth or coffee filter, genitally moisten it and wipe down the contacts on the back of the printhead, also wipe down were the printhead sits down into the printer, reinstall the printhead and ink cart., close the cover, no hold down the #3 on the front of the printer and plug the unit back in, when you get power release the #3 and see if that helps the issue.

@rkcpalmsprings, welcome to the forums
I am replying to you, to share the troubleshooting guide I would suggest for the magenta not printing from your Officejet 6500 Wireless. The steps may look familiar to you as you have tried quite a bit of troubleshooting already however, browse over the steps and try anything you haven't yet tried.
Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-On...
If the troubleshooting does not help resolve your issue and the magenta still will not print, I would then suggest calling HP's Technical Support to see about further options for you, such as a replacement or trade in, as the printhead(s) may be at fault.
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada region,: click here.
Wishing you a fantastic Wednesday
R a i n b o w 7000I work on behalf of HP
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HP Officejet Pro L7580-Will not print black ink after I have replaced cartridge.

I Have an Officejet Pro L7580. It worked fine until I replaced the black ink cartridge. After replacing it I cannot print in black. I printed 1 or 2 sheets when first replaced-then it stopped (only the black will not print). After a hard reset it printed 1 or 2 sheets then stopped (printing the black). The quality test page did not print any black and there were globs of black ink on the page. The color prints fine and it show a full black cartridge. Followed multiple troubleshooting steps, to no avail.

Hi melissaccss,
I see you have replaced a cartridge and can no longer print black ink. I appreciate the troubleshooting you have done so far, but please take a look at the following document to see if you have done all that can be done; Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c01957673.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Replaced ink cartridges and no ink shown on new print outs

I have a HP 8500 a9110 printer. I just replaced all three color ink cartridges (black cartridge is still good). After replacing, I tried to print and all that comes out are white print outs with no color or very slight tone. I attempted to go Tools and clean and align heads. The clean worked but received failure on align option. I turned off and unplugged unit and also removed and put back in new ink cartridges. I also removed the both heads and cleaned off with soft cloth. Has anyone experienced this issue before. Any assistance is appreciated.
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Hi vegasbuddha,
Sorry to hear that you're having problems.
Are you using HP genuine cartridges? I'm asking because using any other cartridges could result in many hardware
problems and issues also in ruining the printer.
If that's not the problem, can you take a look at this link and see if you've missed any steps in replacing the cartridge?
Replace Print Cartridge
After replacing any cartridge, the printer should automatically print out a diagnostics page.
Also, cleaing the cartridges could help in this case. The instructions to do so are in this link:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02207121&lc=en&product=4083969&tmp...
Let me know how this goes and hope this helps!
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D5160 - printed output streaked, even after cleaning and replacing cartridges

SYSTEM SETUP:
1. I purchased my HP Photosmart D5160 over 3 years ago (12/20/06).
2. I use only HP ink cartridges (98 for black, 95 for tri-color).
3. I print photos on professional glossy inkjet photo paper.
PRIOR TO PROBLEM:
1. Until a couple of months ago, I have been printing flawless photos with the setup mentioned above.
2. Sometimes after installing new HP ink cartridges, a printed photo would print out with streaks. To resolve this issue, I would "Clean the Print Cartridges" via the "HP Photosmart D5100 series Toolbox" and the photos would then print out flawlessly.
PROBLEM:
1. Beginning about two months ago, I am unable to have my photos print out flawlessly. The photos print out consistently with some streaking. I use the same paper as I always have. I purchase the same HP ink cartridges as I always have.
2. Using the "HP Photosmart D5100 series Toolbox," I clean the print cartridges and do an intermediate clean and then a prime. Problem still remains.
3. I then cleaned the print cartridges manually per the following HP doc (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01711664&cc=us&lc=en&dlc=en&product=1155996) but problem still remains.
4. I then replaced both the black and tri-color ink cartridges and problem still remains.
QUESTION:
Is it time to buy a new printer or is there something else I can try?
Thanks,
Angela
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old computer: HP Pavilion PU131AV / a1050y, Windows XP MCE, SP3 32bit, Nvidia GeForce 6600, Intel Pentium 4 CPU, 3.20 GHz, 2GB of RAM
new computer: HPE-180t, Windows 7 Pro (64bit), Nvidia GeForce GT 220, Intel Core i7-930 quad-core CPU @ 2.80 GHz, 8GB of RAM
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UPDATE:
After printing 10 pages on photo paper, all with streaks, I shut off printer. The next day, I tried again, and no streaks. I am considered looking into an extended warranty for this product. FYI, to inquire about extended warranty services, you can contact:
HP Technical Support Team Sales Dept at 866-234-1377
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old computer: HP Pavilion PU131AV / a1050y, Windows XP MCE, SP3 32bit, Nvidia GeForce 6600, Intel Pentium 4 CPU, 3.20 GHz, 2GB of RAM
new computer: HPE-180t, Windows 7 Pro (64bit), Nvidia GeForce GT 220, Intel Core i7-930 quad-core CPU @ 2.80 GHz, 8GB of RAM

No Black Ink with a new cartridge and new printer and was working

I put in all new cartridges and everything was working just fine. I printed two black copies and then went into Settings to change to a lighter shade. Now no black copies at all. I went back into Setting and changed it to a darker shade (4) and still no black copies. I can print color - but no black ink appears with the color. It is a new printer. Please Help!!!! Thanks It is a HP Photosmart 6510....new printer. All was working fine until I went into Settings. I corrected what I had done but no black ink at all. HELP!!!!!

Hi patmcshamrock,
I understand that you replaced the ink in your new Photosmart 6510 and now there is no black in printing. I will try my best to help you resolve this issue.
In this document for Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages are steps that may resolve your issue.
I hope this helps, please let me know.
Thank you,
I worked on behalf of HP.

New HP ink cartridges - still not printing black

New HP inks - but still not printing black. Have re-inserted; cleaned printhead; store replaced ink cartridge incase faulty; ink levels all full. No black printing; just good old faint grey. I am so frustrated with this printer and dont really want to have to schlepp it to the repairs place when it was working perfectly before I replaced the ink. Have had to pay the shop for 2 black inks as clearly the first wasnt faulty - it's the printer. Have even tied the APP suggestion but still grey where it should be black! Reluctant to take out printhead and wash it under tap. Should i try that?!!

Hi @rhare
No, personally I suggest calling us instead. Some printers have printheads that are intended to be removed and cleaned if necessary, your printers printhead is fixed and is not intended to be removed.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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My printer isn't printing. i replaced cartridges, and still not printing.

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