My printer,(photosmart 5510 series), refuses to copy

My printer used to copy when I pressed the touch-screen button; now it doesn't. I've checked all that I can think of but, still, no joy. Help!

Hi @wellsgreen,
Welcome to the HP Forums!
I understand that you cannot copy with your HP Photosmart 5510 printer. I am sorry to hear this, but happy to look into this copying issue for you!
A few questions for you, if you do not mind:
What happens when you try to copy?
Do you see any error messages?
Does the paper go through at all?
Does the paper come out blank?
Are you low or empty on any of the ink cartridges?
In the meantime, please see this guide, Vertical Bands, Lines, or Streaks in Copies or Scans. (Even though the guide title may not match your issue, I believe the solutions will help).
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Similar Messages

Faded/ No Black Color Printing HP PhotoSmart 5510 Series

I have a HP Photosmart 5510 Series device.
I have cleaned printheads, changed the ink/toner, checked the vents and still I can't get the black color to print properly without being REALLY faded or sometimes not even showing.
I have read numerous articles for help and still no luck.
Suggestions?

Hi Kkenny,
I have a feeling the printer may be printing from the computer using composite black. For black and white images and photos, a blend of colors called "composite black" may be used to achieve significantly better image quality and smoother gray tones than can be accomplished with black inks alone. - Source
My suspicion is that the black ink cartridge itself may not be working or the printhead is not letting the black ink through to the page. Let's use the following links to begin our troubleshooting journey!
Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. As you have a 5520, If the issue persists, I would suggest calling HP Phone Support regardless of whether it is in or out of warranty as you may require a replacement printer.
The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
Please let me know if the document resolves the issue, or if you called HP and the outcome of the call. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Black Ink Cartridge not working HP Photosmart 5510 series

I replaced my black ink cartridge in my HP Photosmart 5510 series printer and it doesn't print. I don't know how long I had the cartridge, so I went and bought a brand new cartridge and it still won't print. I did everything the help menu said and it still doesn't print. I cleaned print head and copper on both the cartridge and print head, I did an automatic cartridge clean and nothing is working. The printer recognizes that the cartridge is full---there are no error messages---but it won't print. I also replaced the three color cartridges and they print fine, but the black doesn't. Any help would be appreciated. My printer is fairly new, I haven't done a lot of printing with it and it was printing untill the black ran out and I had to replace the cartridge.

Hi, please see links below on cartridge changes
Change to electrical chip (new design has black dot)
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03154756
Black XL size
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c02750681
Hope this helps
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Is eFax supported on a HP Photosmart 5510 series printer?

I don't see it as an option on my Apps menu. It would be a nice feature to have, if available.
I'm working off a Toshiba Satellite P105S-6217 laptop that is on Windows 7, 32-bit, if that indeed matters.
This question was solved.
View Solution.

Hi,
The Photosmart 5510 does not provide any fax functionality, as you may find listed by the spec below:
http://shopping2.hp.com/en_US/home-office/-/products/Printers/HP-Photosmart/CQ176A?HP-Photosmart-551...
Only the models listed below support the eFax feature:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03102078&cc=us&dlc=en&lc=en&product=5070121&tmp...
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Both Side Printing in HP printer photosmart 5510

I have a Macbook running on lion 10.7.3 and i can't figure out how to print on both sides of the paper in my hp photosmart 5510 printer. Is there no driver that I can download so that the printer does it automatically ? I'm confused I think it is such a waist of paper if you can't print on both sides.

Hello,
The Photosmart 5510 hardware does not provide Automatic Duplex functionality as you may find listed by the spec below:
http://www8.hp.com/uk/en/products/printers/product-detail.html?oid=5063600&jumpid=oc_r1002_uken&lang...
Manual duplexing can be done by any of the methods below:
Method one: Perform manual print duplexing using the Page to Print setting:
In order to perform manual duplexing, you shouls use the Pages to Print setting, as you may find listed below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01663233&tmp_task=useCategory&cc=us&dlc=en&lang...
Method two: Using the Two-Sided Printing application:
http://ftp.hp.com/pub/softlib/software12/COL35975/mp-88750-2/HP_Two-sided_Printing.dmg
You can access this tool by clicking the PDF button at the bottom of the print dialog, then select Two-Sided Printing and follow the on-screen instructions.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Black and white printing Photosmart 5510 Windows 7

How can I set my Photosmart 5510 printer to print in black and white? I'm used to seeing that option on other printers. Also can I change that setting from my PC remotely? I am connected wirelessly.

Are you trying to print a photo in black in white or just a regular document ?
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If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

HP Support Assistant Unable to Print on my iMac - HP Photosmart 5510 Series

Hi there!
I have been using my printer for some time now but today it won't let me print. It says that the printer is 'idle'
I hope someone can assist me!
Thank you
This question was solved.
View Solution.

HI lucy1956,
Have you made any changes to your setup ?
Are you connected wireless or how ?
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

Envelope printing Photosmart 6520 series

I am having a problem printing envelopes other than #10 from varioous programs. I keep getting mismatched paper messages. I am particularly interested in C5 which are supposed to be supported okay. I have gotten 1 or 2 out in odd ways, so I know it works.
This question was solved.
View Solution.

Hello Bearfan49.
I understand you are having problems printing envelopes on your Photosmart 6520. Yes the C5 envelope size is supported for your printer.
How many envelopes are in your paper tray? The supported capacity is five envelopes.
Also are you changing the paper settings from the type of program you are printing from? Could you clarify what type of program you are printing from?
Please follow this document to resolve: Paper Mismatch.
Looking forward to hear from you.
Ashley
I worked on behalf of HP.

Since I upgraded to OS X 10.9.5 I cannot scan using my HP Photosmart 5510 printer. Is there a patch available to fix the problem?

I cannot scan using my HP Photosmart 5510 series wireless printer since I upgraded to OS X 10.9.5. Is there a fix?

Try resetting the printing system.
OS X Mavericks: Reset the printing system
Also try Applications/Image Capture or VueScan.
VueScan
VueScan FAQ

I'm having trouble installing my hp photosmart 5510 printer to my laptop.

My husband and I recently bought an HP photosmart 5510 series printer. We were able to install it on his laptop but not on mine. I've tried installing it over and over and even troubleshooting it but I still get nothing. I'm not sure what I need to do in order to install it onto my laptop since I can't use the software it came with because my laptop doesn't have a cd drive in it. Can anyone help me out?

I don't have Lion, but Image Capture works for my HP PhotoSmart All-in-one.
Often scanning from the scanner is only supported for Windows, not Mac's
VueScan would probably also work, there is a free trial.

Print Quality HP Photosmart 5510

I have a HP Photosmart 5510 operating on Windows XP OS. The printing has started to print crooked on the page no matter if it's a print, copy or scan. I did a Print Quality Diagnostic Report and the Pen Alignment Status was a:Fail.
I then printed an alignment page but the scanner would not recognise it.
Any ideas what is causing this?

Hi there,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

How do i set up wireless printing from my iphone 3GS to my HP Photosmart 5510.

how do i set up wireless printing from my iphone 3Gs to my HP Photosmart 5510 e-all-in-one series B111-A? I have a Mac laptop with Snow Leopard

Hi JCMCCM,
You can get started with your iPhone by going to this link: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02796271&cc=us&dlc=en&lc=en&product=5063582&tmp...
I am an HP employee

Photosmart 5510 All In One won't print black

One week ago I copied an A4 page and it worked. Last night, I tried to copy something and I realised that the printer has black ink issues. At first I thought that the printhead is dry so I did a printhead clean without any results. Then I thought that the cardrige may be empty, so I filled it, and then I did a printhead clean again. Neither this time. And then I saw that there are other people that have the same problem. The question is: What to do now?
I use the original cardriges that came with the printer and some good ink. It is the first time since Nov 2012 when I have this problem with the printer.

For the Photosmart 5510 the troubleshooting steps in the document here may help. Especially make sure the vents are cleared. If that does not resolve the issue then resetting the printer as described in the post here may help. If this does not resolve the issue then read the entire thread here and try requesting reset instructions.
I am concerned about your comment "good ink". If you have refilled the cartridge there are various possibilities that could damage the printhead, including air in the supply or printhead, incompatible ink and a host of other issues.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Re: HP Photosmart 5510 wont print black ink, possible internal ink leakage

Hi Ciara,
I have had the same problem's as Samantha
with my 5510 B111 series printer , would you kindly private message me for a solution
to this problem!
thank you.
kind rgds
Jeff

Hi ftx,
ftx wrote:
Hi Ciara,
I have had the same problem's as Samantha
with my 5510 B111 series printer , would you kindly private message me for a solution
to this problem!
thank you.
kind rgds
Jeff
You did not go unheard, I see you are unable to print black from your Photosmart 5510. If this is still unresolved, I'd like to help.
Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
Please also include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

How can I print directly from my ipad 3rd on AirPrint Printer HP Photosmart 5510?

how can I print directly from my ipad on AirPrint Printer HP Photosmart 5510 and All-in-One?

1. Run the CD provided to set the printer for network printing. The software will set the SSID and Password on the printer.
http://i1224.photobucket.com/albums/ee374/Diavonex/fcca1bf0.jpg
2. Use the apps to print.
http://i1224.photobucket.com/albums/ee374/Diavonex/96a0b6ff.jpg
3. Install the Print Control App if you want to Copy, Scan and Capture on a 3-in-1 printer
http://i1224.photobucket.com/albums/ee374/Diavonex/62d500ec.jpg

My printer,(photosmart 5510 series), refuses to copy

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