My printer says the cartridge is fake

My printer says the cartrige is a fake, when i haven't changed the cartridge yet. I bought it about 8 months ago and I've never changed the cartridge and now it's saying my cartridge is a fake? Why is this?

Is it saying something like Used or Counterfeit cartridge? if so, check out the link below....
http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Are-you-seeing-a-Used-or-Counterfe...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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I have problems with my printer says the ink system failure error 0xc18a0206 what do I have new cart

I have problems with my printer says the ink system failure error 0xc18a0206 what do I have new cart. Printer is Hp Photosmart c5180

This article should help resolve the error you are getting:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en
Give the steps a try and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

No print with full cartridge

I have HP deskjet F 375. Do someone know what to do. My printer don't print, but the cartridge is still full. The last print was perfect, but now nothing, so it stopt at ones. Has HP programmed this in the copier or can i do something to change it. Greeting Wil de Bruijn Holland

Hi,
br1952 wrote:
I have HP deskjet F 375. Do someone know what to do. My printer don't print, but the cartridge is still full. The last print was perfect, but now nothing, so it stopt at ones. Has HP programmed this in the copier or can i do something to change it. Greeting Wil de Bruijn Holland
Ga naar het menu. Selecteer het reinigen en laat dat af te maken.
Nu proberen af te drukken.
Als dat niet werkt, dan verwijdert u elk patroon en opnieuw installeren op dezelfde plaats.
met vriendelijke groeten uit 'tZandt,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

HP Photosmart C6180 printer. Says the magenta ink cartridge is empty when it is new.

I own a HP Photosmart C6180 printer. It sat for several months so I replaced all of the ink cartridges. It will not print because it says the magenta ink cartridge is empty. It is brand new and i can see the ink inside of it. I am not sure what to do. I don't want to take it to get serviced as I live several hours from any computer or printer repair shop. Please help!

Hi pbeck39
What are the ink levels like on a self test page - are they good? Are you using Win XP x64 by any chance?
Thanks
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Re: the printer says remove and check color cartridge.

How do I fix this problem ... the printer says remove and check color cartridge. I have done this many times. No change it still says the same thing.

Please read this post then provide some details. What printer model? What operating system? Is the cartridge an HP or a third party?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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My printer says print cartridge(s) missing or not detected. I have a HP Photosmart C4200. The cartridges were working. I popped the cart.'s out

My printer says print cartridge(s) missing or not detected. I have a HP Photosmart C4200 & the cartridges have worked in the past. I have popped the cartridges out & back in to get it to print twice, but now that doesn't work. Is the problem in my printer or have the drivers installed on my iMac become corrupted? I have the CD that came with the printer but to reinstall the drivers I would need to uninstall the ones on my iMac. I don't know how to do that. Does anyone know how to uninstall printer drivers? My OS is OSx but I don't know which version. My iMac is 3.5 years old.

Hi there anne_a,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

C6150 message says unable to print due to ink cartridge empty BUT I just replaced the cartridge

I just replace one of the cartridges 'cause message said it was low on ink. It still gives that message after replacing cartridge and I rebooted the printer.
Any solution?

I am sorry that you are having that issue with the printer. Here is a document that addresses quality output for your printer. It will give you troubleshooting steps to try to resolve that issue that you are having. Here is a link to that document.
http://h10025.www1.hp.com/ewfrf/wc/documentdocname=c01968417&tmp_task=solveCategory&cc=us&dlc=en&lan...
I am a former employee of HP...
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How to use the cartridge HP122 in the printer CH340B?

How to use the cartridge HP122 in the printer CH340B - HP DJ 1000? cartridgeHP301 in our country is not found!
UKRAINE.

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. HP's web page on the subject is here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Black ink is not printing but the printer states that the black ink cartridge is full

Hi.
I was printing something and the printer was working fine after i changed the black ink cartridge. After a few minutes, i continued to print and the ink was extremely light (almost unseeable unless it was held up to a light) for some words and non-existing for others. I tried cleaning the printerhead and the ink cartridge as well as resetting the ink cartridge but that did not help. I tried using anther black ink catridge but that didn't help. The printer does not state that the cartridge is damage or low in ink. When i printed the quality status, it stated that ink levels were good but showed the box for the black in to be completely empty. I tried to use the clean cartridge and align cartridge functions in tools but that did not help. Rather, when i performed the aligned cartridge, it stated that the alighment failed. I'm not sure what I should do to fix this problem? Any suggestions?

@BabyBluePanda, welcome to the community!
I read about the black ink troubles you've been having with your Photosmart 7525, and I'd like to help.
I absolutely understand you've tried the majority of troubleshooting for this issue however, please take a look at this guide I have linked you to below and ensure you've tried all of the steps.
Fixing Print Quality Problems for the HP Photosmart 7520 e-All-in-One Printer Series
If the black ink is still not printing, a faulty cartridge or printhead could be to blame. If that seems to be the case, please give us a call.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck!
R a i n b o w 7000I work on behalf of HP
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HP7520 printing with photoblack cartridge instead of the regular large black cartridge.

Is there a way to select which black cartridge the HP7520 should use?
I am printing text documents but the printer repeatedly uses the photoblack cartridge.
I have replaced the setup cartridges and have authentic HP cartridges but have still found that the regular black cartridge is not being used as much. The photoblack is being used to print text.
I have used the CleanPrint head tool too having searched for other similar queries but this has not helped.
Advice appreciated.

Hi Zim786,
I understand you have a Photosmart 7520 that seems to be using the photo black ink more than the regular black. I'm sorry to hear this, but I will definitely do my best to help you.
Unfortunately the way the printer uses the ink is in it's design, there isn't much we can do to change it. However, if you like, you can set the printer to use the Black Ink Only when printing from the PC so that it really only uses the black cartridge. You can set it for all programs via the driver, or on a print by print basis in the program when you're printing. I will start with explaining how to do this via the driver in Windows 7 (if you have a Mac or a different version of Windows, just let me know and I will adjust the instructions).
You will want to begin with accessing your Devices and Printers folder (via your Control Panel) and right click on your Photosmart 7520 icon and select Printing Preferences. The window that opens will be similar to the screen on the left of the screen shot below. On that screen you will click the Advanced button and then you will see a screen similar to the one on the right of the screen shot. There you will select the Black Ink Only setting and press OK. Then press Apply on the previous screen before again pressing OK. The driver will now be set to use the black ink only.
If you're wanting to do it just on a print by print basis, click File and Print in the program you're printing from, click Preferences, and then the steps are the same from there.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

I just replaced the black cartridge in my HP 6980 Printer, yet it still shows the cartridge missing

I just replaced the black cartridge in my HP 6980 Printer, yet it still shows the cartridge missing message. I have restarted the computer as well as uploaded any new updates. What is going on??

Hi - Follow the steps in this doc, to clean both the cartridge contacts. I'd also recommend very gently cleaning the contacts in the carriage as well. Make sure the power cord is disconnected from the printer when cleaning the cartridges and the carriage.
Hope that helps.
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I am an HP employee.

HP 7280 all-in-one says ink cartridges are empty and will not print from PC, but it copies fine.

Replaced 2 ink cartridges in hp 7280 but still says both cartridges are empty and will not print from PC, but it will copy fine. When I try to print I get a error box that says "Ink cartridges empty - replace black and yellow ink cartridges to continue." They are brand new - just bought them - expiration date Sep 2015. Have tried rebooting and disconnecting and reconnecting everything. Same error, but it still will do color copies fine - all cartridges are working. Help?!

Hi tfmartin,
I understand you have a Photosmart C7280 that you are unable to print to from your computer. I'm sorry to hear about this, but I will certainly do my best to assist you in resolving this issue.
Before I can offer any suggestions I do need to know which version of Windows or Mac that you're using and how the printer is connected (wireless or USB). Once I have that information I should be able to help you better. In the meantime, if you're using Windows, please download and run the HP Print and Scan Doctor to see if it can assist with the issue at hand
Hope to hear back from you soon! Have a great day
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Installed new cartridge and nothing prints on the paper...either black or white

I installed new cartridges...installed and re installed them several times...ran all the scan doctors sw, re installed sw, aligned cartridges, cleaned heads....but my documents print blank pages. HP support center says ink cartridges check out fine....so whats' up?

Hello @skses5,
I am happy to hear that you were able to resolve your print quality issue. Because you had to install brand new cartridges to resolve this issue, if they are HP Genuine cartridges, check the expiration date on the cartridges to ensure that they are still under warranty. HP will stand behind those cartridges and replace them for you for new cartridges so your money will not be wasted.
HP Technical Support can be reached at : 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
Be prepared to inform the Technical Support agent of all the troubleshooting steps you have went through and the result of those steps for their notes. If you are able to tell them the steps you went through and the result you should not have to repeat any troubleshooting steps.
Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Printer says "Incompatible Print Cartridge"

I have a HP Photosmart D110 series.. I bought it yesterday and when I first started it, it worked fine until I went and registered it.. Now the printer says Incompatible Print Cartridges and refer to status screen on my computer for details. So I logged in and the computer says this "Cartridge(s) are not intended for use in this printer as it is currently configured.
See printer front panel for information on resolving this condition."
SO my question is what do I do since they are both referring back to each other????
Thanks

If you haven't already - call or chat with support. Sounds like the wrong cartridge might have gotten in the box or you might be using the printer in a location HP didn't expect it to go (different country). Possible have your computer set to another country. Supoprt should be able to help you sort it out.
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

About Ready To Throw Printer In The Trash!! Cartridge Issues!! Help Please:)

I have an all in one 3135 Photosmart. I can scan fine, the issues are related to printing. I have the blinking top 2 lights only, the check paper and check cartridge. I went thru all the online troubleshooting steps. I do get an error on my computer that says carriage jam but the carriage moves freely and there is no paper inside.
Also... I feel like a real idiot now... why do I have FOUR print cartridges? There are two on the carriage itself and two on the right side of the printer. I used to be a systems manager but I've had a stroke and now things like this are causing my mind to just blank.
I tried to follow the steps to remove the two print cartridges on the carriage but I can only unseat them, not remove them at all.
Somebody help please... I am probably doing something incredibly stupid. Thanks!!!

The cartridges are only accessible for replacement on the right side of the printer. It is possible an extra set of cartridges have been installed in the right side slot while there were still cartridges in the carriage. Your printer only holds two cartridges, if there are four installed I would suggest you remove the two in the right side, then turn on the printer, open the carriage access door and allow the carriage to move to the right to change the cartridges in the printer. At this point both sets of cartridges may be damaged, as they may have sat from some time outside the protective caps. You may need to run a few cleaning cycles after the cartridges are reseated properly.
The video here may help resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

My printer says the cartridge is fake

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