My printer will not print in color, only black and white.

I have an Epson NX 420. I have set it up to my laptop, and am able to print off of my computer. But when I go to print a document out of pages, even though it says it is in the color mode it only will print out in Black and White. Is there something I should be downloading? I do know that the printer can and does print in color, because everything works perfectly fine on my Windows computer.

There are a few things to check:
Make sure the blue tape has been removed from the nozzle plate.
Print a diagnostic page as shown in method 4 here. Does this page print color? If so the issue may be your driver settings. Check for a "Print in grayscale" setting and uncheck this box.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Hello,
Thanks for the post. I've attached a link below that may assist. Good Luck!
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=...
I worked for HP but my posts and replies are my own....Thank you!
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What does it say?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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This didn't answer your question or issue? Find more help at Contact Us.
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Hello dinger57 and welcome to the HP forums!
I understand since changing the black cartridge the black ink has not been printing. I'm sorry to hear this, but I will definitely do my best to lend a hand
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Hope to hear from you soon!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
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HP 8500 printer will not print fast on firefox, but does on Safari. HP support says it is a problem with firefox. Can you help me out? edit

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My printer will not print in color, only black and white.

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