My pro will not stop loading ...

Question

hi,
i have a mac book pro that's a few months old. last nite the software was updating and it looked like it would take a while and so i quit and it didn't seem to stop........i waited it and decided to restart (by pressing the start up button for a bit to shut down and then started up again) and when i did go back on it would not stop loading.......the mac intel update that i had been updating was to take a long time (about an hour at the longest) so i let it reload for about an hour and it never stopped........i shut it down again for a while and did it again and still nothing......same for this morning.
i do not have apple care and am past the 90 day tech help so i guess the option would be to send it back to apple because my warrranty is still good......before i do i thought i would try here and see if anyone has any ideas.....like inserting the original software and do that start up thing by hitting certain keys.........i just don't want to void the warranty...any ideas?

Answer 1

Sounds like you had a corrupted system prior to updating. You may be able to restore without erasing the hard drive.
How to Perform an Archive and Install
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.
Note: Do the following to repair the hard drive.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.