My problem is with the the strategies used by Verizon sales representatives in the stores. I believe they are the new "used car" salesmen for the 21st century.

Question

I am willing to accept my part in being misled by these people on two separate occasions. The first time was when we purchased two smartphones and had another phone on our bill. During the process I asked repeatedly what the monthly bill would be for all three phones and was told repeatedly that the cost would be $169.00. In reality that price did not include the extra phone and because our plan changed the cost of the extra line went to thirty-five dollars a month instead of ten dollars a month.
My next encounter, in a different store and a different salesman, was just last month. My husband's phone stopped working and we went in to get a new phone. We pay for the insurance. The salesman said the insurance cost was fifty dollars where as the upgraded phone would only be twenty dollars. Again I repeatedly asked if there were any other charges and was told no it only cost twenty dollars. However when the bill arrived the cost for service on that phone went up thirty dollars. The upgrade from what we had isn't worth thirty dollars.
I know I have no recourse for this and will pay for my mistake, but only as long as I have to. My contract on the phone I carry runs out in September. I will be cancelling that service then. As soon as the other contract runs out in 2016 that will be cancelled also.
As I have said I take full responsibility for my mistakes in believing the salesman and not taking time to read the fine print. However I also think that I should be able to believe the salesman when he quotes the charges to me when I ask. I am not a happy customer and anyone who asks me about Verizon will get the full story.

Answer 1

When you're ready to walk out of the door, why would they bring up a $30 upgrade fee? Is it moral? No. Is it legal? Yes.
At this day and age, you have to watch your own back. This could've been avoided had you properly read your contract, which is updated more frequently than one would think.