My Problems, Apple

First off - I am VERY angry that I could not reach apple support via e-mail.
To whom it may concern:
I, about three days ago purchased, a new (3G) iPod nano. Firstly, the iTunes store did not clarify that the game "ZUMA" would not work on my iPod, then within the iTunes store and the Apple Website it said that "Sudoku" would work on my iPod nano, It Does not. I cannot syncronize either of these newly purchased games with my brand new 3G iPod Nano.
I would like a full refund for both of the following purchases:
"ZUMA" for the iPod
"Sudoku" for the iPod
Thank You,
Anthony Dillavou

This is user to user forum so we can't help.
Contact Apple.
http://www.apple.com/support/itunes/store/games/

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Hi guys i got problem apple software Update i got masage .The feature you trying use is on a network resource that is unavailable. Click OK to try again,or enter an alternate path to a folder containing the installation package i Tunes.msi' in the box bel

hi guys i got problem apple software Update
i got masage
.The feature you trying use is on a network resource that is unavailable.
Click OK to try again,or enter an alternate path to a folder containing the installation package i Tunes.msi' in the box below
and i cant find anything please help

This forum is for questions about Apple Remote Desktop, Apple's software for managing networked Mac systems, and hence not the best place for your question. I'd suggest asking in the iTunes for Windows forum. You'll need to include more details, including the version of Windows you have, before anyone can do more than guess as to the problem.
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If my iphone 5 have problems , apple is going to change this iphone for a new iphone 5 or 5c 5s?

if my iphone 5 have problems , apple is going to change this iphone for a new iphone 5 or 5c 5s?

but if i pay something more thay can change this iiphone 5 for a 5s?
No, not for a warranty or out of warranty replacement. Any iOS device will be replaced with an identical device. Heck, Apple still has original iPhone service units in stock for out of warranty replacement and battery replacement of 1st generation iPhones from 2007.

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I have a mac book pro and it is having a lot of problems.apple has told me they will replace my laptop but now they are saying they wont replace coz i stay in india. wats d use of warranty then if they cant correct a laptop in india

i have a mac book pro and it is having a lot of problems.apple has told me they will replace my laptop but now they are saying they wont replace coz i stay in india. wats d use of warranty then if they cant correct a laptop in india

rsb_cul_hunk wrote:
i have a mac book pro and it is having a lot of problems.apple has told me they will replace my laptop but now they are saying they wont replace coz i stay in india. wats d use of warranty then if they cant correct a laptop in india
You'll have to read the terms of your warranty for India and see what your availalbe options are.
There are plenty of service providers in India, so that's not a problem.
Your location isn't a problem, what likely happened is your out of warranty period or you purchased the machine through another country and it got registered with a different warranty period. Once Apple discovered your in India, the warranty for that country is applied.
For instance in the EU the warranty period is 2 years by law, so Apple has to honor that. But elsewhere it's 1 year and perhaps that's why you were denied replacement. Not because your from India, that the warranty period for machines in India is one year, like it is for everyone else.
I guess you could fly to the EU and then make a warranty claim from there, but it's already too late, your machine and conversation with Apple was already recorded.
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Multiple (but separate) domain problem & Apple's slow and useless response

I am having problem with multiple (but separate) domain. I opened a ticket.
Here is Apple's slow and useless response and my follow up.
This follow up is not going to resolve the issues I am having. The sites are not in one domain file. I have split them into separate domains. I found that the simplest change to any page made the publishing process extremely and reasonably slow. If I updated a single site, iWeb republishes the whole conglomeration; hardly the most efficient way.
I have several directories under the ~/Library/Application Support/iWeb/ directory with separate Domain.sites2 files for each site:
consultingAM.com
DarkAssassinMovie.com
Fuzzy Llama Junior Optimist Club
GulfportOptimist.com
OptimistView
pAwesomeProductions.com
www.nfdoi.com
With the previous version of iWeb, I navigated to a specific ~/Library/Application Support/iWeb/ directory, selected the Domain.site file, and opened it. This would open iWeb with the selected domain. Several of the sites have their blog page with the RSS subscribe option.
Once I made the update, all I usually had to do was publish site and all was well. Occasionally, I would have to do a publish all if I changed domains. All in all, I had no problems with publishing once I found the right steps to be able to maintain multiple domains.
Now, using the default publish or publish all process, all I get is the last site I published. In order to get things semi-functional, I published a site, then I would go to iDisk/Web/Sites/ directory, select the folder name for the site I had just published, then copy it or move it to iDisk/Web/Sites/iWeb directory. This was rather slow and I suspect it is not an approved solution, but it semi-worked. My sites are back up, but they are not fully functional.
Is there anyway to get back to using the ~/Library/Application Support/iWeb/ directory (separate Domain.sites file for each site) process to publish multiple sites? If not, is there any way to suck in the various domains back into one? If that is possible, will it take hours to publish the combined 2-3GB like it did with the previous version?
How do I reverse the 'personal domain' process? I do not want to do this at this time. I just wanted to see what the steps were. I have done the first step, but not the second.
I was glad to see some of the changes made in the upgrade (web widgets, maps, html snippets, theme switching), but I am too happy about the changes made by the upgrade process. In the past, I upgraded my Apple related stuff as soon as it came out. Based on this upgrade, that won't happen again.
It took you guys 5 days to get back to me (during which time several of my sites were down) and I do not believe the information you provided is going to solve my specific problems. I am very disappointed with the results of this upgrade. Clearly there was inadequate testing of this product before it was released. I cannot recall seeing the Apple discussion forums with hundreds of topics and thousands of posts within a week or two of a new release. Apple had to upgrade iWeb in the first week, another poor sign.
Apple is beginning to slip back to the pack; all vendors all below average. Apple is getting more like Microsoft everyday. First Apple delays the release of an OS upgrade so they can concentrate on a freaking phone, now you release software that is so buggy it should be classified as beta at best.
Some of the changes/problem I am seeing since the upgrade (in addition to the problems mentioned previously) are:
layout changes; some of my pages no longer look the same; same of the changes are so bad the pages are unreadable
broken photo pages; some of my photo pages no longer work; some of them have no text or pictures
file/page name changes; why would Apple change the location of the files; now my domains are not pointing right location; special characters (like spaces, ampersands, etc.) are handled differently in this version; specifically, I see that spaces are changed to underscores (_); iWeb used to use '%20' for spaces; what was Apple thinking?
broken 3rd party themes; I know Apple is not responsible for 3rd party themes, but you should certainly be aware that they exist
Based on what I am seeing online, most of the people who are complaining about major iWeb issues are not newbies; based on the technical details in the threads, there are clearly some experienced people who are trying to figure things outw. I have lost many hours trying to figure this mess out. I now have to review hundreds of pages to try get things to look and work the way they did before the upgrade. I have had to handle dozens of phone calls and emails from my viewers and subscribers trying to explain the situation.
I googled 'iweb 08 *****' and got nearly 50,000 hits! I think Apple better get in front of this train before it gets run over.
On Aug 19, 2007, at 11:09 AM, .Mac Support wrote:
Dear David,
I understand that you are experiencing an issue viewing some of your websites published in iWeb:
I have examined all of the published pages and they appear to load and function as expected. If you published your website to .Mac, you can visit it either of these ways:
- In iWeb, click the Visit button in the lower-left corner.
- Enter the following URL into a web browser:
http://web.mac.com/daviddawley/
If you have published more than one website, the URL above will take you to the default website, which is the first website listed in iWeb. To visit another website you have created in iWeb, use the following URL format:
http://web.mac.com/daviddawley/iWeb/YourSiteName
Using this form, the web addresses for the two sites you mentioned would be:
http://web.mac.com/daviddawley/iWeb/FuzzyLlamaJuniorOptimist.com
http://web.mac.com/daviddawley/iWeb/pAwesomeProductions.com
To change the default website, simply open iWeb, and in the Site Organizer, drag the desired default website to the top and republish to .Mac.
NOTE: Be sure to give each website a unique name. This will help prevent one website from overwriting another. For further information, refer to the following article:
iWeb: Do not use similar names for your sites
http://www.info.apple.com/kbnum/n303042
If you still experience issues with the website, try the following troubleshooting steps:
WAIT SEVERAL MINUTES
If your website has movies, you may need to wait several minutes after going to the website before the movies are ready to play. The QuickTime Player icon indicates that a movie is still loading.
CLEAR YOUR BROWSER CACHE
If you use Safari, you can clear your browser cache by choosing Empty Cache from the Safari menu. If you use another browser, consult that browser’s documentation if you need assistance in clearing your browser cache.
UPDATE YOUR BROWSER
Make sure you are using the latest available version of your web browser when viewing pages published in iWeb. If you use Safari, you can check for updates by choosing Software Update from the Apple menu. If there are any available Safari, Security, or Mac OS X updates, install those updates and try looking at your website again.
If you use another browser, consult that browser’s documentation if you need assistance in updating the browser.
TRY ANOTHER BROWSER
If you use a Mac, try viewing your website with Safari or Firefox. If you use Windows, try Internet Explorer 6 or Firefox. Firefox is a free download available here: http://getfirefox.com
TRY ANOTHER NETWORK
If possible, try viewing your website from another network or Internet connection. If you can successfully view the website from another network, please consult your network administrator or Internet service provider (ISP) to resolve this issue.
Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance, or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website.
Sincerely,
Mel
.Mac Support
http://www.apple.com/support/dotmac
http://www.mac.com/learningcenter
Support Subject : iWeb
Sub Issue : I can't publish to .Mac from iWeb
Comments : I was interested in forwarding one of several iWeb based sites to one of my domains. I wanted to see what the steps were. I believe I inadvertently started the process for moving the site to www.nfdoi.com site. I have several sub directories under the ~/Library/Application Support/iWeb directory with separate domain.sites files (now domain.sites2).
I was going through all of my domain.sites files and opening them in iWeb08; then publishing them. Somewhere along the line everything blew up. Most of my iWeb sites no longer function, It appears that every other iweb site other www.nfdoi.com is down EXCEPT the last one I published. I have made a mess of things and would appreciate any help.
Don't work:
http://web.mac.com/daviddawley/FuzzyLlamaJuniorOptimist.com
http://web.mac.com/daviddawley/pAwesomeProductions.com
Works:
http://web.mac.com/daviddawley/Optimist_View/OptimistView.com/OptimistView.com.h tml
========= PLEASE USE THE SPACE ABOVE TO DESCRIBE THE ISSUE BASED ON THE QUESTIONS BELOW =========
1. What version of iWeb are you using to publish to .Mac? iLife 08
2. When did you first notice this issue? After publishing a few sites.
3. What happens, including any error messages, when you try to publish your site?
--------------------- Additional Info -------------------------
Alternate email address : [email protected]
OS Version : Mac OS X 10.4.10
Browser Type : Safari 2.x
Category : I can't publish to .Mac from iWeb
Connection Type :Other
TrackID: 4154168

Just got off the phone with Apple Support. There procedure was the following:
1. Go to the Apple TV, select settings, general and scroll down to reset.
2. Select reset and then select reset all
Apple TV will go through a restart after the reset and you will have to select your network then log in with your network or Airport Express password. You will then have to turn on home sharing and It will then ask you for your Apple ID for the iTunes store and then the password. At this point you may not see your library, because the Apple TV wants you to turn on home sharing on your home computer that is hosting the movie library. Turn off home sharing on that computer, restart iTunes and turn on home sharing again. After this is done you should be able to see you library listed under the computer.
After going through these steps, when I select an HD movie from my iTunes library the movie comes up after about a 5 second delay.
Hope this helps! I am back up for business.

Volume on iphone is very low, this is a common problem, Apple Needs to FIX!

I have a new iphone 3GS that I got at the end of July, 2009. Since then i've been having problems with the volume! I called support because i had this problem along with my screen turning blank and freezing up. Support said to take the case off and this might help. well it did help the screen issue (which is kind of dumb when you think about it because the case is supposed to protect the phone and instead it caused it to malfunction!!,wierd), but the volume issue never really changed. I am hearing impaired and I do wear hearing aids, BUT....I have ALWAYS been able to use cell phones that have good loud volume, as i need to remove my aids to use the phone. My LG phone had BEAUTIFUL volume, never had a problem!
So, then I started to do some research and saw this is a very common problem! everyone I know that has an iphone has this problem, and all these people are normal hearing people! So then i decided to just get some really good, superduper headphones, because the headphones that came with the phone were ok, but i had to hold them in my ears.
The other day i bought the new Bose in-ear headphones with superior sound quality and at $130 bucks, they better be and the are compatable with the iphone. But.....again, while actually talking to someone on the phone the sound, even with the headphones and all volumes max'd, was still very low!! and i know its not the headphones because listening to the ipod is fantastic! it must be the phone!!!
I even used the "accessibility" setting that is on the phone and selected the mono audio feature which pushes both L&R sounds through one channel, and still doesnt help!
I even called support back today and one guy said i had to "restore" my phone by plugging it into my computer (not really sure what he means) but we got disconnected and the other guy said that i should bring my phone into the apple store. Both tech guys denied that there are lots of calls or complaints about this....but as you all know from reading the many posts, that this is a very common problem!!!
I think Apple should do the right thing and recall these phones or at least fix them or SOMETHING!!!! this volume issue is internally, because when i make a call and an automated voice comes on, it works fine (majority of the time) but as soon as a live voice comes on the phone, the volume drops! there must be some type of automatic voice adjuster that is just not working properly. I mean i love my phone!!! But....i cant use it!!! And now, im going to have to return my Bose headphones and try to find something else.
Can anyone really help me?????

stewa348 wrote:
I agree with you about the volume on the phone itself. (I have 3Gs). It needs to be louder. I also wear hearing aids. However I do think there may be something wrong with your phone because when I connect my earbuds (Klipsh) I get very good volume through them. In fact at full volume it's way too loud. I would push for a replacement phone.
FWIW, my daughter (who also wears hearing aids) has trouble hearing her iphone. It appears to have more to do with the speaker not being lined up with the hearing aid's input. Her audiologist pointed out that some current hearing aids support bluetooth, I think we will get those next time we replace her hearing aids.

Problem apple hardware test

my macbook pro early 2011 i5 is too slow so i use onyx with no result so i make an Apple Hardware Test for check and i have a alert! a problem hardware with code:
4SNS/1/C0000008:TPCD--124

That sensor is reacting to the temperature at the CPU power bus. Make an appointment at an Apple store genius bar for a free evaluation. This is a hardware problem with no software solution.
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IPhone problem - Apple don't seem to care

I have had my iPhone for about 6 months. Have been having intermittent audio drop outs during calls, took it into the Apple shop a couple of months ago.
They blew some compressed air through it and told me to try it again. It still is having problems, took it back today and they said they could not find the problem and as they are only a retail store they only have 15 minutes to look at the product before passing me over to someone else.
I was then given an address to go to (depot.info.apple.com) to book a courier to collect my iPhone. This address just redirects you back to the normal support page, which in turn tells you to go back to the Apple store. Its very difficult to find the address to write to Apple with. I'm stuck, with a bad iPhone, can anyone help?
Message was edited by: prl100

OK thanks for the number, telephone support were quite good but confused about why they didn't swap the iPhone instore. He thinks they may have been out of stock in the store.
Anyhow he is sending a courier to come and pick it up for me.

Long in problem apple store

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Hi faruk,
If you are having issues accessing the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
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Weird Server Problem - Apple Tech Support guys baffled!

So here is a really weird one!! I go to the finder. I choose 'Network' from the sidebar. I select a columnar view of the servers showing the names of the machines connected to my network. The last item, names 'Servers' should show an alias with a link to my own iMac G5 (which is named DG's iMac G5) - but what it actually says is 'macaboss.central.cu.lu' which I have found out is a server of some kind at the Central University of Luxemburg!!! Aaaaagh! So here is what is even more strange! All of the Macs on my network have the same problem and all have different names - all of which are connected with the Central University of Luxemburg. I have looked everywhere and cannot find any way to change this. I have spoken to Apple and they have no idea what has happened here or what to do. If you can shed any light on this, or can offer a solution, then I will be seriously impressed. Thanks
iMac G5 2 Ghz 1.5Gb Mac OS X (10.4.5)

The numbers on the page I linked to are all, to the best of my knowledge, Apple tech support, not independent support providers, with the possible exception of Hong Kong and perhaps some of the smaller areas; I'm not sure, not having called them all. What country are you in?
BTW, there is no email for Apple tech support. Apple provides tech support via telephone only.
Message was edited by: Dave Sawyer

Weird problem: apple-F doesn't work in Finder anymore!

I've just noticed 2 really weird problems. When in Finder, hitting apple-F (to "Find") doesn't work - I see the File menu blink for a second but the window to search for files never comes up. Also (and perhaps related?), since the latest set of Apple upgrades, when I run iTunes, it doesn't see my library. The newest version runs, but never brings up its main window. The older version does bring out its window but my music doesn't appear there. What the heck is going on?!? Anyone have any suggestions? Thanks,
Mike

Well, first, the likely fix for your Command-F problem (and other problems you've probably been lucky enough not to stumble upon just yet) is to fix permissions. But you'll probably find you can't do that in the first place until you do the main fix discussed in that large thread.
Join the crew.
owen

My new macbook pro (Mountain Lion) will not log into my 1and1 server to connect to my e mail. My snow leopard macbook does not have this problem - Apple support say it is a 1and1 problem! do I have to wait for an update of Mountain Lion?

My new macbook pro (Mountain Lion 10.8.1) will not log into my 1and1 outgoing mail server. ( It will receive mail - but does not send)My old Snow Leopard macbook does not have the same problem ( server settings etc. are identical) . Apple Support say its a 1and1 problem , 1and1 say it is an operating System prob - I have tried changing port numbers.

My eyes just glazed over...Please in the future break down each of your issues with paragraphs separated by two carriage returns. It would be much easier when trying to address your issues.
Go to Apple menu -> System Preferences -> Keyboard and Mouse -> Mouse
And edit your mouse settings to do what you want it to do.
Secondly, this is not the place to vent. If you have a complaint, there is:
http://www.apple.com/feedback/
or http://www.apple.com/contact/
We are just end users here helping other end users.
Third, from my understanding, it would appear you are concerned about the noise the hard drive makes when it falls asleep? Why not put your machine in screen saver mode instead? Apple menu -> System Preferences -> Energy Saver turn off all Energy Saver settings, or set them to run Never.
Fourth, if your machine was purchased just a few days ago, you may still be able to get an exchange from the store, quicker than you can get a repair done. You may want to look into that possibility.
Fifth, it does appear you found the Logic forum. I would persist in asking there how to solve your technical issue with Logic regarding the audio. It may be you don't have to do anything special to the hard drive. Remember audio can be transmitted by wire, avoiding ambient sounds.
Good luck!

10.5.4 problem, Apple remote desktop - login window

Since the update to 10.5.4 I noticed two problems (probably not related):
1. in system.log, many lines about ARD
Jul 1 14:28:49 ekPB com.apple.launchd[376] (com.apple.RemoteDesktop.agent[1859]): Did not die after sending SIGKILL 2910 seconds ago...
etc. every 5 seconds
Finally ends with
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Jul 1 14:30:09 ekPB com.apple.launchd[265] (com.apple.RemoteDesktop.agent[915]): Exited abnormally: Bus error
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Never had this before 10.5.4
ARD is of course activated...
2. The machine normally operating under my administrator account (and connected to a FireWire disk used by Time Machine), at two different moments, coming back, I find my machine showing the LOGIN window ...
in System.log:
Jul 1 11:16:12 ekPB loginwindow[407]: DEAD_PROCESS: 0 console
Jul 1 11:16:13 ekPB /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[1362]: Login Window Application Started
Jul 1 11:16:17 ekPB loginwindow[1362]: Login Window Started Security Agent
and
Jul 1 13:39:58 ekPB loginwindow[1362]: DEAD_PROCESS: 0 console
Jul 1 13:39:58 ekPB /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[1856]: Login Window Application Started
Jul 1 13:39:59 ekPB loginwindow[1856]: Login Window Started Security Agent
New login is normal and I don't find any reason to justify the end of the sessions of the connected user.
Any Ideas ? Thanks !
MacBook Pro core 2 Duo 2,33 GHZ 3 GB, 160 MB disk, Leopard 10.5.4 connected to ADSL by modem and Airport Extreme (last update 5.3.2 done)

Greetings...
Haven't found a similar thread yet, but if there is, my apologies. I have the same problem with the login, and I can't seem to fix it with a reboot. I have ran disk utilities as well as trying to get in through a remote computer. Any ideas/fixes besides reinstalling to 10.5.3 would be of a huge assistance.
~nathaniel

Our apple desktop has hard time getting online after firefox was updated early August- the home pc has no problem, apple had no problem until firefox update.

Home has two desktop computers. Modem and router are near PC in front of house. Apple desk top is in rear location of home. Early August, 2011, firefox was updated from front computer. Since then, apple computer has had inconsistent online experiences. Sometimes it is not possible to get online while front PC has not problem. This is annoying for the apple user. And the problem started only after updating Firefox. Please help! Thnx.

Home has two desktop computers. Modem and router are near PC in front of house. Apple desk top is in rear location of home. Early August, 2011, firefox was updated from front computer. Since then, apple computer has had inconsistent online experiences. Sometimes it is not possible to get online while front PC has not problem. This is annoying for the apple user. And the problem started only after updating Firefox. Please help! Thnx.

Problem apple ID doesn't respond my purchase

Hello, We have a problem with my Apple ID. We trying to purchase a product, but the apps store dosn't respond it and declining the purchase, could you explain it, what we have to do it?

What are you trying to use as your payment method ? If it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts about them being declined (prepaid credit cards are also likely to be declined).
If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management

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