My problems with my NEW 5th gen ipod :(

Hello
I just got my ipod touch 5th gen, 1 month ago and already its freezing for sometimes up to an hour. Its saying its playing my music, but no sounds is coming out, its battery running down faster than normal/when i first got it. When i go on itunes its only coming up wired symbols, I'v connected it with my itunes account on my laptop and its made it worse . I have also tried the apple website but still no luck Help!!!
Thanks
Amy

What does " When i go on itunes its only coming up wired symbols," mean?
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:                                 
iOS: How to back up                             
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar                       

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