My product is unlisted?? Pavillion 15-n265nr

I received an HP Pavillion Touch Smart 15 laptop as a gift. After fixing the Ralink wifi that didn't work out-of-the-box due to Windows 8 and installing classic shell and my other software, I decided to update all the drivers from HP. However, HP's website does not recognize my model, product, or serial numbers.
I found a comprehensive list of Pavillion 15 SKUs and the model numbers jump from 263, 264 then to 267. What gives? I was able to enter my serial number to check the warranty and that was recognized and returned the correct dates. Why is my laptop completely unsupported on the HP website? How am I supposed to get drivers?
Thanks for any help, I've never seen this issue before!
Dylan

Hi, Dylan:
This is a consumer to consumer forum. No one representing HP will respond to any posts here.
This is the only n265 model support page.
http://h10025.www1.hp.com/ewfrf/wc/product?product=6796216&cc=us&dlc=en&lc=en&query=15-n265&tool=
Look at the product specs. If it has the same hardware as yours, then you can use the drivers from this model.
I will report your model is missing and ask HP to provide a support and driver page for it.

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Hi
Product Name: HP Pavillion g6 Notebook PC
Operating System: Windows 8.1 (just upgraded)
Description: There is an audio issue. Sound does not work at all. Issues include:
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This has only occurred since I upgraded from Windows 8 to Windows 8.1 this week.
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IDT High Definition Audio CODEC
Status: (52)
Driver: stwrt64.sys
Version: 6.10.6425.0
AMD High Definition Audio Device
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Driver: AtihdW86.sys
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Thanks for your help
Phil
This question was solved.
View Solution.

Hello Pipster100,
I would like to assist you with getting this audio issue resolved with your HP Pavilion g6 Notebook PC. So I can better assist you, please provide me with the model/product number from your notebook.
Also, something that you can try is to use the Recovery Manager to Restore Software and Drivers. Once you open the HP Recovery Manager, install the audio driver that will be listed under drivers.
Looking forward to your response.
Thank you,
I worked on behalf of HP.

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Product name: Hp Pavillion Notebook PC
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Hi @xscemesx
I see you are having trouble with restarting your notebook after the battery ran dry.
I would start out with this page as it walks through several methods to recover. It is possible that just a hard reset could fix it. Computer does not start (Windows 8)
If it looks like a power problem then try out this one.
Battery Does Not Power Notebook or Hold a Charge
Also you can check out this page, if it looks like the battery is the problem.
Testing and Calibrating the Battery (Windows 8)
Let me know if that helps at all.
Malygris1
I work on behalf of HP
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HP laptop's useless after sales support

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Welcome to the HP Consumer Support Community. This is a peer-to-peer community for customers to connect and share solutions regarding their HP products. If you have additional or direct feedback for HP about their products or services, please use the link below.
http://welcome.hp.com/country/us/en/wwcontact_us.html
If you have other questions and concerns, please feel free to send me a private message.
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LONGEVITY

In the very near future I'll be making the switch from a PC to a Mac...needless to say, i'm very excited!
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I'd like to rephrase the question :
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Hello,
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HI again Evelyn383, sorry to hear that the Media Reader doc did not work for you. I suggest that you download and run the HP Support Assistant. The Assistant will do a scan of your computer and if it finds any kind of issues it will show you how to repair them. Please click on the link to get to the download. http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-110990-1&cc=us&dlc=en&lc=en...
If you require more assistance, please let me know.
Thanks again.
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W a t e r b o y 71
I work on behalf of HP

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Hello and thanks for joining the HP forums. If you have replaced a hard drive on your notebook you will need to order recovery discs in order to reinstall the operating system. You can order recovery discs here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&dlc=en&lc=en. Thanks.
I am an HP employee.
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Cannot Burn Cd from iTunes

Lately, I have been unable to burn a cd, whether an Audio or MP3 cd. I will have a given playlist that correctly fits the available space. I press burn cd...and it says checking playlist, and will go so far as to say burn initialzied. then momentarily after, it will say cancelling-this may take a minute or two. it will then eject the cd and pop up an error message citing a 4 digit number that starts with a 4. in general i have been having trouble burning cds with itunes and other programs as well. can anybody help me, it will be appreciated. thanks!

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Also..my product says: HP Pavillion zv6000
Do you need my s/n and p/n.
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Product: HP Pavillion dv5 Operating System: Windows 7 64-bit Problem: Smart Hard Disk Error

Product: HP Pavillion dv5
Operating System: Windows 7 64-bit
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Hi,
If you're starting to get Smart warnings, it's probably best to think about replacing the Hard Drive - at the very least, make sure you have a current back-up of all your personal files etc in case the drive fails suddenly.
If you'd like a guide on replacing the Hard Drive, please post back with the full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Hp pavillion a6500f product#KQ495AA-ABA windows vista - home premium 64 bit Won't boot

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Hi xbill,
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Cheers,
Service is the lifeblood of any organization.
Everything flows from it and is nourished by it.
Customer Service is not a department... It's an attitude

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I have forwarded your post to the right people for their review. You should hear back from someone shortly via Private Message on this forum.
OrnahP
HP Support Forums Moderator
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Product: HP Pavillion dv5 Operating System: Windows 7 64-bit Problem: Smart Hard Disk Error Disk

How do I fix Smart Hard Dtive Disk Error WDC WD3200BEKT 60V5T1

Hi,
If you're starting to get Smart warnings, it's probably best to think about replacing the Hard Drive - at the very least, make sure you have a current back-up of all your personal files etc in case the drive fails suddenly.
If you'd like a guide on replacing the Hard Drive, please post back with the full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

HP Pavillion Envy dv7. I dont have my product key

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Windows 8
How do I find my product key?
Am using windows 8 operating system. (64bits)
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This question was solved.
View Solution.

Hi Dear I am sending you a thir party software hope this will help you out
Product Key Finder
Regards
WAQAR AHMED KAMBOH
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v/r,
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This question was solved.
View Solution.

I have ordered the recovery disk (windows 7) and will proceed in this direction.
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Best regards,
Rich

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This question was solved.
View Solution.

Sata 3/4 are correct. Sata 1/2 are reserved for IDE devices. A bad DVD drive caused the problem. It apparently was hanging the bus and preventing the system from recognizing bootable devices. A new SATA DVD allowed it to boot and thus reload the OS.

My product is unlisted?? Pavillion 15-n265nr

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