My product key in Windows 8.1 doesn't work

This is the email that I sent to Amazon, whom I purchased the program from. I have yet to hear from them. I plan on writing to them again to make sure they actually got the email. If Adobe could help, that would be awesome, but I'm going to cover all my bases. I've already uninstalled it on my old computer and then tried to install it again on the new one and the product key still does not work because it is an old one where there are letters in front of the numbers in the product key.
Hello,
I just received a new laptop that has Windows 8.1 on it and I can’t install my previous Adobe Photoshop programs with the original product key I was given when I initially purchased it back in September 2012. I can install the programs…I just can’t input the product key I was given upon purchasing it. Please help. I’m really not sure what to do. I can’t afford to buy Adobe Photoshop again, so this will really bite dust if I can no longer use the program on this new laptop because of product key issues. I do a lot with the Adobe Photoshop CS6 and Dreamweaver CS6 programs in regards to creating graphics and layouts and so I really hate the idea of not being able to use those programs anymore simply because I change computers.
Thank you for your time and consideration and I look forward to hearing from you.
Veronica

I just got a response from Amazon and they referred me to Adobe.

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