My program keeps crashing, "itunes has stopped working". Help?
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.1.2.32
Application Timestamp: 52686973
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18015
Fault Module Timestamp: 50b83c8a
Exception Code: c06d007e
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Hey there Relslmshdy,
It sounds like iTunes is quitting unexpectedly on your PC. I want to recommend these troubleshooting steps from either of these 2 articles depending on your version of Windows.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Or:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1421
Thank you for using Apple Support Communities.
All the very best,
Sterling
Similar Messages
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Need a bit of help ,computer keeps saying "itunes has stopped working " and then "a problem has caused prog to stop working etc" when i follow links nothing happens and the same info comes up.Please help.
This Apple article will help you isolate the problem a little -> iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
Does iTunes start in Safe Mode?
Open iTunes in Safe Mode to isolate any interfence with plug-ins or scrpits not manufactured by Apple.
Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.
It would also be helpful if you can provide the Error Report from the Windows Action Center Reliabilty History. To view this go to Control Panel > All Control Panel Items > Action Center > View Reliability History under Maintenance. Double click the iTunes critical event and copy it into your reply.
If you run into problems, see b noirs walkthrough in this thread -> Windows Apple Mobile Device -
Keep getting "itunes has stopped working" error.
Keep getting "itunes has stopped working" error. Just updated to windows 8.1, updated java (i installed java on windows 8 for work), & ran the solve a problem with itunes fix from my pc. Still crashes when i go to itunes store or try to sync my ipod. Itunes says their is no solution, my pc can't find a solution, and I've tried several fixes online (copying the .dll file, running in safe mode, running as administrator, reinstalling itunes) nothing is working for me.
Hey Cassblue21,
Thanks for the question, and great troubleshooting so far. While you may have already attempted most of the steps outlined in this article, I wished to provide it to you just in case you missed something. The article includes great isolation steps to determine if the issue is user-specific, or system-wide. Once you have isolated the issue, a few solutions are offered:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M. -
ok i installed new iTunes version 10.3.1.55 and when i launch itunes it says 'iTunes has stopped working' i get to my problem history this is whay i found
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.3.1.55
Application Timestamp: 4deec351
Fault Module Name: MediaToolbox.dll
Fault Module Version: 1.0.694.7
Fault Module Timestamp: 4ddeb575
Exception Code: c0000005
Exception Offset: 00250000
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
PLEASE HELP ME!!!!Fault Module Name: MediaToolbox.dll
Fault Module Version: 1.0.694.7
Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. Now head into your Uninstall a program control panel, select "Apple Application Support" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post:
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever since I did that my itunes won't open any more. Itunes starts but before anything loads a window pops up saying that the prograam has encountered a problem and sh... -
Trying to play a movie just downloaded. Keep getting "I tunes has stopped working" message. Any suggestions for fixing this?
Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
Anyone else keep getting "iTunes has stopped working" pop-up ever since the last update?
Recently iTunes had issued a fix to the problem they were having with music stuttering during playback. I installed the update and no more stuttering.
Ever since installing that update (iTunes 12.1.1.4 (64-bit), however, I keep getting a "iTunes has stopped working" pop-up, and it closes down. This is constantly happening to me. I uninstalled iTunes and re-installed it, and it is still happening quite often.
Hopefully Apple is aware of this, and will issue yet another update.
Has anyone else experienced this too, or is it just me?Hi Wi_Writer,
Are you getting the iTunes error message when you connect a device to iTunes or only during playback with a connected device? The resource below provides some additional troubleshooting steps for this scenario.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-us/HT203356
Regards,
Judy -
I keep getting "iTunes has stopped working"
I just got an iPad and wanted to sync it with my iTunes. First I I added some songs from my hard drive to my iTunes on my computer. Then synced my iPad with my computer. Now iTunes will run for 20-30 mins and then give me "iTunes has stopped working".
This Apple article will help you isolate the problem a little -> iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
Does iTunes start in Safe Mode?
Open iTunes in Safe Mode to isolate any interfence with plug-ins or scrpits not manufactured by Apple.
Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.
It would also be helpful if you can provide the Error Report from the Windows Action Center Reliabilty History. To view this go to Control Panel > All Control Panel Items > Action Center > View Reliability History under Maintenance. Double click the iTunes critical event and copy it into your reply.
If you run into problems, see b noirs walkthrough in this thread -> Windows Apple Mobile Device -
Itunes "has stopped working" Help pls
About a month ago Itunes for some reason, as soon as i open it, just freezes and i get a itunes has stopped working error.
I've tried about everything that i have read in forums and in the apple support and nothing has helped me.
I'm using windows 7.Hello, jerrywise.
Thank you for visiting Apple Support Communities.
Experiencing issues such as this when connecting to the iTunes Store can be due to multiple causes and not always a simple fix. I would recommend going through each of the steps in the attached articles below. Be sure to test the results after processing each step.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/ts4123
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Cheers,
Jason H. -
Keeps saying itunes has stopped working
my itunes on my laptop keeps saying its stopped working . please can you help me sort it out
Try installing the latest QuickTime version. That seems to work for some reason.
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Skype 7.7 keeps crashing: "Skype has stopped working"
I installed skype (desktop). When I start Skype, it looks fine but when I try to make contact i get a pop-up "Skype werkt niet meer" (Dutch -> Skype does not work anymore). I only can close the pop up and also Skype wil be closed.....
sjeepon wrote:
Logboeknaam: Application
Bron: Application Error
Datum: 2-8-2015 08:53:11
Gebeurtenis-id:1000
Taakcategorie: (100)
Niveau: Fout
Trefwoorden: Klassiek
Gebruiker: n.v.t.
Computer: Jardin-laptop
Beschrijving:
Naam van toepassing met fout: Skype.exe, versie: 7.7.80.103, tijdstempel: 0x55b7eac4
Naam van module met fout: Skype.exe, versie: 7.7.80.103, tijdstempel: 0x55b7eac4
Uitzonderingscode: 0xc0000005
Foutmarge: 0x0166e244
Id van proces met fout: 0x1b34
Starttijd van toepassing met fout: 0x01d0ccefde288c1e
Pad naar toepassing met fout: C:\Program Files (x86)\Skype\Phone\Skype.exe
Pad naar module met fout: C:\Program Files (x86)\Skype\Phone\Skype.exe
Rapport-id: 23824449-38e3-11e5-82e5-6c71d9c4ac44
Volledige pakketnaam met fout:
Relatieve toepassings-id van pakket met fout:
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-08-02T06:53:11.000000000Z" />
<EventRecordID>56776</EventRecordID>
<Channel>Application</Channel>
<Computer>Jardin-laptop</Computer>
<Security />
</System>
<EventData>
<Data>Skype.exe</Data>
<Data>7.7.80.103</Data>
<Data>55b7eac4</Data>
<Data>Skype.exe</Data>
<Data>7.7.80.103</Data>
<Data>55b7eac4</Data>
<Data>c0000005</Data>
<Data>0166e244</Data>
<Data>1b34</Data>
<Data>01d0ccefde288c1e</Data>
<Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
<Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
<Data>23824449-38e3-11e5-82e5-6c71d9c4ac44</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here. -
ITunes has stopped working while sync photos
I have been having problems since I updated iTunes to 10.4, it keeps crashing (itunes has stopped working) while sync photos. After uninstalling and re-installing the problem still stayed. I therefore tried sync photos a batch at a time (15 photos at a time) IT WORKED but I still cannot sync my videos. I think that the problem is that this new version of itunes cannot cope with big files and therefore it crashes. I HOPE THAT APPLE WILL SORT OUT THIS PROBLEM
downgrade to itunes 10.3 as 10.4 broke this feature. if not, just unclick the include videos box and your sync should complete. here's hoping apple fixes this in itunes 10.5.
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ITunes has stopped working. Problem with iTunes Helper Module
After i installed the 7.3.1 iTUNES update for my windows VISTA, i keep getting iTunes has stopped working, and a message saying there is a problem with iTunes Helper Module.. I've tried to re-install and everything.. Can anyone help me out?
here you go
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunesHelper.exe
Application Version: 7.3.1.3
Application Timestamp: 468d67e8
Fault Module Name: QuickTimeStreamingAuthoring.qtx
Fault Module Version: 7.2.0.240
Fault Module Timestamp: 4684a83a
Exception Code: c0000005
Exception Offset: 00016c09
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 18fe
Additional Information 2: f42ba5cd8b2ed31f18b99a5ea46137af
Additional Information 3: 4735
Additional Information 4: ae0a749503b699b3b75d581a3dbfd557
Extra information about the problem
Bucket ID: 466198587 -
Itunes has stopped working i have instaled 10.3 ,10.4
itunes has stopped working some one please help i have 10.5.1 version of itunes every time i connect my itouch an error message pops up itunes has stopped working help HELP HELP.
If and when I finally manage to open it, as soon as I click on a movie to watch, the message "itunes has stopped working" comes up.
Try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
iTunes64Setup.exe, even after multiple times of uninstalling and reinstalling with even a fresh download crashes with the message:
"iTunes has stopped working. A problem [unspecified] caused the program to stop working correctly. Windows will close the program and notify you IF a solution is available." I cannot get out of this loop and it renders my iPad HD useless. I tried calling the Apple Store but was referred by an automated system to this web site. I tried looking up the problem in the FAQ but it didn't help.
merylewHi there Nok Saensanoh,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
-Griff W. -
iTunes crashes when doing a power search. I get a Microsoft Visual C Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025. Pure virtual functional call. If I select ok, Windows 7 pops up with iTunes has stopped working and then it shuts iTunes down. Anyone else every have this issue. Any ideas on a fix?
Thanks,For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2
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