My Projects were "retired" but I didn't do it. How do I get them back?
Yesterday I went to MY LULU expecting to see all of my projects and continue work on some that needed updating. To my shock, two thirds of my entire list was gone (about 20 titles). I discovered they were now in the "retired" category and permanently unavailable. However, I didn't retire them and I need those projects for my work. I am not sure if this was some computer glitch triggered on my computer (it does have its moments) or something done elsewhere, but I need these projects back. I was never informed of this massive "retirement" of so much of myu work, they've just dissappeared from the system. How can so many of my projects vaporize without warning or notice or even a friendly reminder that my years of work have been wiped out? Is there no safeguard to ensure this doesn't happen accidentally to an author without their knowledge or consent? Has anyone else experienced this recently or am I the only one?
Hello Dr Mary
Lulu updated our content retention policy in November 2012 and automated it's enforcement in January 2013.
The content retention policy states that Private content will be permanently retired 6 months after publication or the last purchase date, whichever is longer. At this time, we are enforcing a 12 month period since the last purchase before content is actually retired.
Content retired under the content retention policy cannot be unretired. If you wish to continue working on the project, please update the manuscripts you previously saved on your computer. You can quickly recreate and publish the new revisions.
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