My purchase history is empty

I see this problem occurred in 2012 and then everything reappeared. Unauthorized charges are appearing on my credit card today.

My purchased items are not available in iTunes (Updated)
TS1408 my purchased movies and tv shows from my apple tv do not appear
why can't i find my apps which i bought (Updated)
HT2519 my songs wouldnt play on my ipod so i deleted the songs on the ipod and went to the purchased section in itunes to recover like i did with another song and my purchase history i blank, how can i get them back?
HT3209 I have purchased some movies in my apple tv, but now its telling me that i have no purchases in my apple tv
HT1391 missing purchased items
TS1702 what happened to all of my purchased books in the iBook library?
Tried to get some of my purchased song off of iTunes on my phone and it says I have no songs!
Purchases Empty?
TS1408 I had to reinstall windows and now my songs are gone. and none of the recomended"things to do" doesnt work. Help?
purchased songs?
HT2519 Why all my previous downloaded apps (free or paid) suddenly not showing up on the iTunes store "purchased" section. Every time I select "purchased", the next screen shows "no purchased app available for downloaded"?? Please help!!
by 12 Metal Wheels
Purchase History gone after iTunes froze! Please HELP
TS1408 Perviously Purchased songs

Similar Messages

HT201272 my songs wouldnt play on my ipod so i deleted the songs on the ipod and went to the purchased section in itunes to recover like i did with another song and my purchase history i blank, how can i get them back?

my songs wouldnt play on my ipod so i deleted the songs on the ipod and went to the purchased section in itunes to recover like i did with another song and my purchase history i blank, how can i get them back?

Maybe you have multiple accounts that's why your purchase history is empty. You can try checking for possible Apple IDs that's existing for you or you can ask for assistance from support.
http://www.apple.com/support/itunes/

Empty previous purchase history - iTunes 10.4

I'm in the USA. I'm running Windows Vista. I have iTunes 10.4. I brought up iTunes, and went to download previously purchased music. I clicked on "Purchased" in the quick links section. That brought up the following:
The history is totally blank. I can't even switch tabs from Music to Apps to Books. It appears completely broken. Logging out and back in, as well as closing iTunes, restarting the computer, and restarting iTunes did nothing to help. Does anybody know of a work around or a fix for this problem? (Yes the device I'm trying to get the music on is authorized.) Thanks.

I have the same problem in my iTunes... tried to uninstall and re-install, still the same. The purchase history is available on my iPhone in every detail, but none of the items appears in iTunes. Also tried the Software repair function in Windows which also didn´t make it better. I really have no idea what the problem is.

HT1338 I had to remove the final cut program because it crashed my computer and would never stop trying to load a file and when I go to my purchase history it says installed and is inactive and won't let me download it to my computer again??????

I purchased Final Cut Pro Xand I need to reinstall it and it says in the purchase history it was installed and won't let me reinstall??? Do I just lose my 300 dollars?

Hey weaverweao,
Thanks for the question. If you uninstalled the application by dragging it to the trash, you will want to empty the trash before attempting to download again:
OS X Mavericks: Install, update, and uninstall apps
http://support.apple.com/kb/PH14299
To uninstall other apps, drag the app to the Trash (located at the end of the Dock), then choose Finder > Empty Trash.
Afterwards, go ahead and restart your computer and attempt to download from your purchase history once more.
Thanks,
Matt M.

HT1933 Charged twice but no purchase history?

I've been charged twice for the same song on iTunes. This has happened before and I've ignored it as we're only talking a few dollars, but really, a company that makes as much money as Apple shouldn't be ripping people off like this. I searched through the Support Community threads and found a few answers that suggested the answer was easy - all I need to do is log into my account, view purchase history and then click report a problem and so on.
Problem is that I don't have a purchase history. Dispite having bought a number of songs, and apps over the last few months (and days), there's not a single item in my purchase history, so I can't use that method for claiming a refund. What should I do?

If you have made iTunes Store purchases, you have a purchase history. If your purchase history is appearing empty but you know you've made purchases, then you likely have multiple accounts and you are signed in to the wrong account. If you have access to any of your iTunes Store purchases, you can locate your account name by following these instructions:
1) Open iTunes and locate one of these purchases.
2) Control-click (Mac) or Right-click (Windows) the item in your iTunes Library.
3) Choose Get Info from the menu that appears.
4) Click the Summary tab and note the account name that appears in the list. That's the name of the account that purchased the item.
Once you have the correct account name, you can review your purchase history following the steps in this article:
Seeing your iTunes Store purchase history and order numbers
http://support.apple.com/kb/HT2727
That said, the duplicate "charges" you are seeing sound like they might just be authorization holds. When you update your billing information, the iTunes Store will place an authorization hold on your credit card to verify your account has sufficient credit to cover the amount of the sale. You might see this authorization request on your online statement. This is not an actual charge, it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions.

TS1702 Purchased apps are no longer visible in the app store purchased history. Affects both iPad and iPhone apps. Doesn't matter if I bought the app today or months ago. Where are the apps??

Why aren't apps showing in purchased history of the app store?

I have this issue also. Both lists (purchased and not on this ipad) attempt to refresh but seem to timeout and leave the page empty. Can only assume that there's an issue at Apples end. Quiet annoying though.

HT201272 I made two software purchases back in early 2012 and they are not showing up in my purchase history. I want the software on my new laptop and I cannot find it. What do I do?

I'm not finding software I purchased in my purchase history. Can anyone help lead me to where to find it. I have the software on my IMac and want to install it on my new laptop. I cannot find it? Help!
Thanks,
Chad

If they are iOS apps and you are signed into your computer's iTunes with the same account that you originally bought them with then they should show in the Purchased link under Quicklinks on the right-hand side of the iTunes store home page.
If they are Mac apps bought from the Mac App Store and you are signed in with the same account, then they should show under the Purchases tab in the Mac App Store.

HT201272 I have purchased 17 books from iTunes in the past 6 years and I can't locate them in my purchased items. They show up in my purchase history but I lost one of the books and would like to download it again. Help!!!!

In the past 6 years I have purchased many books from iTunes. I lost one of them and would like to download it again, however it is not showing up in my purchased screen. All of my music, movies, and shows are showing but none of my books. They do show up in my purchase history, how can I get them back? Help!

Welcome to the Apple Community.
So far as I am aware, books haven't been available for 6 years, so I'm wondering if you mean audiobooks.
Audiobooks are not currently part of the content that can be re-downloaded.

Purchased Pages 09 yesterday. It shows up in my iTunes purchase history, but is not in my App Store list of purchased apps. It was purchased and downloaded to my 13 macbook. I want to install it on my iMac, but can't do so until I see it in App Store.

I purchased Pages 09 through the App Store on June 22 from my Macbook. It downloaded and installed, but is not in my list of AppStore purchases. I need it to show up in my App Store purchase history, so that I may download and install to my iMac where I do more of my work when at home. THe app does not show up in App Store purchase history on either machine, however it does show up as purchased under my iTunes account. Yes, I could probably just copy the application from one machine to the other, but if it doesn't show up as an App Store purchase I won't receive any product updates.
Should I refute the credit card charge through my credit card company to get Apple to fix the issue?

fayefromcary wrote:
(1) I have partial success with Bullet option 2.) Copy the application from one Mac to another Mac. When you......
(2) That option partially works, but is not acceptable in the long term.
(3) I do indeed now have the application on both machines. If I look for the Pages 09 application in the App Store application, it shows up as installed. However, it does not show up in my purchase history! This is critical as far as I'm concerned because I will not see security updates or feature updates unless it shows up as purchased from the App Store. In fact, I'm hoping that I'll get a free upgrade to Pages 11 (if it comes out soon) based on how recent I've made the purchase of Pages 09.
(1) good news
(2) I can't decide for you. Remember that I am an end user like you.
(3) (a) I never saw security update applied to an iWork application.
(b) for the update, as the app if flagged as installed you will get the update if Apple deliver an ultimate one (update 9.0.6)
(c) don't dream. Apple never did that. What they do is to deliver a free upgrade to buyers of a machine when the corresponding order was delivered after the product announcement (example : Lion if you order a mac to morrow)
Pages '11 (maybe it will be Pages '12) will not be an update but an upgrade and in such case, we must pay.
I got the described behavior for the app named "The Unarchiver" and, applying what I described, the app behave now as it must do.
Please, click my blue name to get my address then send a mail to this one.
Yvan KOENIG (VALLAURIS, France) samedi 25 juin 2011 22:21:31
iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.7
Please : Search for questions similar to your own before submitting them to the community
To be the AW6 successor, iWork MUST integrate a TRUE DB, not a list organizer !

HT201272 Purchase history in itunes on pc does not show audio books that I have downloaded. How do I download them to my itunes library?

I have the current version of itunes on my pc and my wife had downloaded a few audio books to her i phone under the same account. Her phone was damaged and was replaced. I had backed up the phone and restored the new one but her audio books were not put on the new phone. When i look in my itunes library on my pc the book does not show up. In the purchase history I can find when i purchased it and the order number but there is no option to download it. Then under the "purchased" area it gives the options of music movies tv shows apps and books (not audio books) but audio books are no where to be found. If i can get any help figuring it out i would appreciate it.

Hey innerev2003,
Thanks for the question, and welcome to Apple Support Communities.
If, while searching through your past purchases, items are unavailable to download and show a "Purchased" button, they are still on your computer. It may be best to search your iTunes library by clicking Music, then use the search bar at the top right.
If you are completely sure the items are no longer in your library, try signing out of the iTunes Store, and then back in.
iTunes 11 for Windows: Manage your iTunes Store account
http://support.apple.com/kb/PH12507
Thanks,
Matt M.

HT201272 my ipod touch 4th gen doesnt show purchase history in the app store when i go to downloads help please as my in app purchase is not coming up in ap yet shows up on apple store on my pc as purchased. bit miffed by this someone pls help. :(

i recently purchased an in app purchase which is showing up on my itunes account as a purchased but has not shown up on my ipod touch 4th gen. (think it was due to losing my wifi connection during download).
i went into problem solving on the itunes store to rectify the issue to discover that i needed to go via my app store on my ipod to purchase history, which on the ipod touch 4th gen is supposidly at the bottom of downloads... after trying this i discovered that i have no option to go into purchases as this does not exist on my downloads options nor does it exist anywhere on my ipod version of the app store?? can someone please help?? im miffed. :s

Thanks King_Penguin for taking time to read and reply.
I just purchased this movie on Thursday, May 15, so just a few days ago. I have never had any trouble whatsoever since I have been in Vietnam. I have downloaded several movies and even music and they have all synced to my respected Apple products except for this purchase.
Sorry, I don't quite understand what you mean by studios and different versions. Could you please explain?
I checked my purchased list in my purchase history under my account and there are no hidden items.

My purchase history shows an audiobook I purchased but my iTunes wont let me download it.

Last year I purchased the audiobook Sh*t my dad says on my iPod Touch, My purchase history shows that I did in fact for pay this audiobook, but my iTunes says I have never purchased a book. My old computer was destroyed, so I have no access to the file. How do I retrieve this purchase if my iTunes thinks I never bought it? I obviously did if it appears in my purchase history?

You don't.
You buy one and only one download. It is your responsibility to backup your purchases.
Sorry.

My iphone says "theres a billing problem with a previous purchase please go to purchase history to correct the problem" but when i go to it nothing happens and is not telling me nothing Now i cant download no apps

My iphone says "theres a billing problem with a previous purchase please go to purchase history to correct the problem" but when i go to it nothing happens and is not telling me nothing Now i cant download no apps

You can contact the iTunes Store Customer Service department at no charge using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
Copied from Varjak Paw in :https://discussions.apple.com/thread/2598671

Can't see apps in purchase history of app store in iphone

Hello guys,
Today I faced a very weird problem with Itunes apps.
i was hiding some apps in my mac, but all those changes were not reflecting in my iphone running on latest ios 8.1.2. But as far as as other iphone running running on IOS 7.1.2 it was showing all those changes.
Then i asked apple customer care.
They told me to sign out itunes, turn iphone off/on and sign in again in itunes i did the same.
He also told me to turn off family sharing i turned it off.
After signing back app store showed no purchased app.
Even i downloaded a new app from store that was also not shown in purchase history.
I can say purchase history was black.
I have many apple products running on different IOS.
Following were the outcomes in various products:
Iphone 6 plus     IOS 8.1.2     Purchase history is blank even if i buy new app it is not added to purchase history
Iphone 5S          IOS 8.1.2     Purchase history showing all apps including apps that i have hide using macbook, but new purchases are not added.
Ipad Rati            IOS 8.1.2     Purchase history showing all apps including apps that i have hide using macbook, but new purchases are not added.
Iphone 5            IOS 7.1.2     Purchase history is working perfectly it is showing all the changes instantaneously, all those apps i hide were not shown, all new                                                   purchases in app store were visible and added to my purchase history, irony is even the apps i bought on iphone 6 + are showing                                                 up in purchase history of IOS 7.1.2
Ipod touch          IOS 6.1.6    Purchase history is working perfectly it is showing all the changes instantaneously, all those apps i hide were not shown, all new                                                   purchases in app store were visible and added to my purchase history, irony is even the apps i bought on iphone 6 + are showing                                                 up in purchase history of IOS 6.1.6
I feel it is some IOS 8 problem.
Please give some solution to fix it as i can't see any of my apps in purchase history.

Thanks for your suggestion. I tried that but didn't help. I also logged in to http://store.ovi.com with web browser and I could change the phone model to correct one (5230). However, this information was not passed on to the Nokia account so that with phone app the change was not visible. So the problem is still on.

Family Sharing and free apps - add to my own purchase history?

Hi, my wife has a collection of free iPhone apps on her Apple ID's purchase history.
We have set up Family Sharing, and all is working well - we can share and install each other's apps.
However, is there a way to add free apps she has previously downloaded on her own account to my own purchase history too? For example, she has Apple's 'Remote' app on her account, and it would be nice to know it was also attached to my own purchase history - however, when I download it, I get the message telling me it is linked to her account under family sharing.
Is there any way to download it to my own account so it shows in both of our purchase histories?
Thanks,

Hi, my wife has a collection of free iPhone apps on her Apple ID's purchase history.
We have set up Family Sharing, and all is working well - we can share and install each other's apps.
However, is there a way to add free apps she has previously downloaded on her own account to my own purchase history too? For example, she has Apple's 'Remote' app on her account, and it would be nice to know it was also attached to my own purchase history - however, when I download it, I get the message telling me it is linked to her account under family sharing.
Is there any way to download it to my own account so it shows in both of our purchase histories?
Thanks,

My purchase history is empty

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