My purchased download of Photoshop Elements did not work and I have been trying to reach a real person at Adobe. Has anyone ever been able to do that. If so can you tell me how to do that.

Hi vision4success ,
I would like to gather some information regarding your issue, So, please answer the questions below:
What is the exact issue that you are facing?
Do you get any error while installing Photoshop element?
What is the Operating System that you are using?
Since when you are facing this problem. Has it ever worked for you?
What all steps did you try from your end?
If you have any other details regarding the issue that might help us, please feel free to mention that as well.
Waiting for you reply.
Regards,
Sarika

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A question Adobe do not seem to be able to answer. Or rather they do not understand my problem.
I am having a problem getting Colour profiles for my printing papers recognised by Photoshop CC in My Mac OSX10.10.1 Yosemite
To put the profiles onto the Mac I did as follows >Computer>Mac HD >Library>Colour Sync >profiles >Recommended -then dragged the profile into this file.
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