My purchased films are greyed out

My purchased films are greyed out in iTunes/movies.
Music files are fine.
When I click on a movie I get a pop up as the example below.
The movie “Sideways” could not be used because the original file could not be found. Would you like to locate it?
Any thoughts would be much appreciated
thanks

Make sure your OS X software is up to date.
Click the Apple  top left in your screen.
From the drop down menu click: Software Update

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So i've found the answer to this by clicking on every menu and setting in the itunes store. It turns out some purchases in the cloud can be hidden probably as the result of an interrupted transfer/sync/backup or a network outage. To unhide purchases 'greyed out ' items , go to the Itunes store (on the PC) click on your account name and select view account. (you'll be prompted for your itunes password) once you are in scroll down to the purchase history section. there should be an option for hidden purchases. click through and click on unhide purchases, redownloadble purchases. any hidden purchases will then show up. click on unhide to reactivate and download. This may only work for purchases in the cloud.
hope others find this useful.

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I’m aware of two ways:
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Your parental controls are likely restricting you: Settings>General>Restrictions, then toggle to "ALL" on shows/movies etc

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<Edited by Host>

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Try:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
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The content that you are viewing on your Nano via iTunes is grayed out since your iPod is set up for automatic syncing with your iTunes library. If you want to be able to manually manage your contents (which is sounds like you are trying to do), you must enable the Manually manage music option from under your iPod's Summary tab in iTunes.
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My purchased films are greyed out

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