My purchased items have not been have not been available in iTunes since 12/24/2012?

On 12/24/2012 up until 10pm CST, I watched TV shows on Apple TV from items that I purchased that are on the cloud. This morning 12/25/2012, I have not been able to access my purchased items on Apple TV or on iTunes on my MacBook Air. Is there something going on with the iCloud server where these shows are stored? If so, when will it be repaired?

There appears to be a problem in the iTunes Store, as it's happening for a number of people including me. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to the iTunes Store.
Regards.

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All of a sudden, my ipod touch will only recognize/play purchased items. I then have to completely reset the ipod and re-sync. I've had to do this 6 times, and support has been no help.

All of a sudden, my ipod touch will only recognize/play purchased items. I then have to completely reset the ipod and re-sync. I've had to do this 6 times, and support has been no help.

So you also rebooted your router correct? Does the iPod still connect okay to other networks?
B-rock

I have sent two devices and to the iPad now since 2/18/2012 5:32:00 PM I have not received replies

I have sent two devices and to the iPad now since 2/18/2012 5:32:00 PM
I have not received replies

My dear, I meant that I had reached out to Apple for the problem with iPad has told methen sending them to us so you may have sent them through the shipping companyAramex and the policy number 3147964046
Did not get an answer did not get them

HT4759 I haven't used itunes since august of 2012. I set my account up on my laptop but its saying i have purchased no music, even though i have a lot. i want my music! what can i do besides purchasing it again?

i am very upset with this. in september i got an android phone so my itunes account was untouched till today. I had a lot of music that i loved and i would like to be able to listen to it via itunes on my laptop. when i signed in, i went to purchased and it said nothing has been purchased! obviously apple has changed the setup but my friends who have had itunes this whole time dont have this problem. Please help get my music back. i dont think I'll continue using apple products if they are going to do something like this and waste my money

Hi elaina,
You are looking in the wrong place for your purchased items - it is a bit confusing. The Purchased option under the Library only shows items you have purchased on that device.
To find your entire set of Purchased items, click on the iTunes Store. Once you have the Store opened, click on the Music tab, and then click on Purchased under Quick Links on the right.
You will then see a screen that has several tabs - Music, Movies, Books, Apps, etc. Click on the Music Tab, then click on All Songs. On the top of the screen, click on All. You will then see a list of all your purchased songs. Any that are not currently downloaded to the computer you are on will have a little cloud next to them.
You can click on each cloud selectively to download music, or you can click on Download All at the bottom of the screen.
Post back with any questions!
Cheers,
GB

Why do I keep getting this error code..."some of the purchased items on the iphone could not be transferred to your itunes library because you are not authorized for them on this computer" I have tried everything in trouble shoot, nothing changes.

I have a iphone 3GS 16 GB that is currently working on version 4.3.5. I'm having major battery issues and need to take it in for repairs but can't because I can't get the system to back up all my information first. Every time I try to sync or back up or update my apps it gives me that error message in the title. I have unauthorized, and reauthorized the computer. I have changed to another, completely new computer which was also authorized. i have been using the same account since I first got the phone, and never backed it up on any computer before.
IF I can make the back up work, will it also save my existing text messages and entries in the notes app? I'm about to go to the android system because from all the errors and issues that I am seeing listed in here and on other forums, seems like Apple has been neglecting their products a lot.

@ deggie, I wasn't threatening ANYONE. I was simply saying how frustrating this has become, seeing how I have been trying on my own to figure this issue out for more then a month with no results. Like I said in the beginning, I have not used any other account to purchase apps or other products on my phone. I have only ever used one account. There are 23 apps that are saying they can't sync. It directs me to authorize the computer, which I do but it doesn't change the outcome. If I proceed, I lose those 23 apps correct? Do I also lose all my text messages saved, and other things such as documents in the "notes"?

How do you hide purchased items when I only have an ipad air and don't own a Mac or a PC?

How do you hide history of purchased apps from an iPad air when I don't own a Mac or a PC to log in and hide items?

You're welcome. Sorry to be the bearer of bad news.

Why is not all of my library available on itunes match via the cloud yet it appears on both my ipad and iphone library, Why is not all of my library available on itunes match via the cloud yet it appears on both my ipad and iphone library

I have set up itunes match usiing my Windows laptop and synced my iphone 5 and ipad 3 with it, but quite a few songs (albums and songs within albums) haven't synced at all. Is this a known issue? Also when I try to update match it takes forever and often tells me that the internet connection has timed out, yet I'm still surfing on other devices etc...

Hi Michael
It's not through USB - I know that that is disabled when Match is enabled. An example might deonstrate the issue better:
I can see Alabama Shakes listed in my artists view on my phone/pad library, but when I open it the songs are all greyed out and won't play. Their is no cloud symbol either. On my laptop, the songs are their and play fine, but have a cloud symbol next to them...
What do you reckon?

Does anyone have Skype for iPhone 3gs OS 4.1? I just really wanna have tht app and the skype available on itunes doesnt work on my OS, and I dont wanna upgrade it either because I have read a lot of reviews saying OS 5 makes their iphone slower. :(

Please..I would appreciate your help guys. Thanks!!

In iTunes on your Computer, Download The Skype App normally.
Then on your iPhone, go to the App Store App, Under Updates->Purchased.
Look for Skype there, and tap the Cloud icon to initiate the download. It will tell you its not compatible, but offer a compatible version for download.
Install the latest compatible version of an app on an earlier version of iOS or OS X

Ipod has permanent white screen. I have tried a reset to no avail. Itunes doesn't 'see' the device and hence I am unable to restore. Any suggestions?

MY IPOD Touch has a permanent white screen. I am unable to switch it off or reset and it is not recognised in i-tunes thus preventing me from performing a 'restore'
Any suggestions?

Try letting the battery fully drain. After charging for an hour, try the reset and connecting to the computer again andtry to restore. If the screen is blank (not white) see if placing the iPod in recovery mode will allow a restore. For recovery mode:
iPhone and iPod touch: Unable to update or restore

Some Purchased Items Not Visible

Hi,
I purchased some albums a few weeks ago from the iTunes store & at that time they downloaded and displayed in the "Purchased" section. Since then I wanted to copy on the rest of my collection from an external HD so I copied the albums I had purchased into a seperate folder to back them up before I did this. I then did the copy from the external HD & moved the purchased albums back into where they originally downloaded to. But now they do not appear in my Purchased items list.
I have since purchased more albums and those new purchases appear fine in that list.
How do I fix?

Can somebody help me with this please?

The ipad could not be synced because this computer is no longer authorized for purchase items that are on this ipad.

the ipad could not be synced because this computer is no longer authorized for purchase items that are on this ipad.

Dear Friend,
Open itunes. On the upper left corner of itunes (Menu Bar), Choose Store > Authorize This Computer.
iTunes Store: About authorization and deauthorization
http://support.apple.com/kb/HT1420
Hope it helps

Need my purchased music on new computer, iPod not available

My computer crashed because of Windows Vista, so I had to install Windows 7 and therefore, reinstall everything on my computer (new iTunes, all files, etc.). I've been through this once before, but this time I didn't transer my purchased songs from my iPod before I sync-ed it. So, I've now lost access to all my purchased music. There must be a way to re-download for people whose computers crash, for instance, what about where the computer crashes before the music can be put on the iPod? Help. I'm annoyed.

Sorry, but officially Apple does not allow redownloads of purchased items other than iPhone/iPod touch applications. It's your responsibility to make backup copies in case something goes wrong with your system, as unfortunately it apparently did in your case, and you lose all the information on your hard drive (and note that, as you've discovered, an iPod is not a reliable backup). The official statement of their policy can be found here, among other places. If your hard drive was erased and you don't have a backup of your purchased items, and don't have them on an iPod, you're probably out of luck and will need to repurchase your tracks.
If you have your tracks backed up, post back and someone here can help you get them restored. Otherwise you can try contacting iTunes Store Customer Service and explaining what happened. Reportedly in some cases Apple has allowed redownloading on a one-time basis. But don't count on it.

It doesn't work when I press "transfer purchased items from ipod" and I don't know specidicly whitch item I need to transfer

It doesn't work when I press "transfer purchased items from ipod" and I don't know specidicly whitch item I need to transfer.
Whenever i press "transfer purchased items from ipod", itunes sync's for about 3 seconds, but I still can't install updates on the ipod without itues warning me about purchased items on the ipod, that aren't in the itunes library. I've tried folowing the steps in itunes help, but I can only find a step guide for when you know the specific item that needs transferring, and I donøt know that specific item.

This Apple Tech Note explains the process:
http://support.apple.com/kb/ht1848
It will transfer all purchased items that the computer you are transferring to is authorised to play: you don't have to select the items.

Transfer of purchased items on phone to library

I need to restore my iphone 4 coz of a software prob.but when I clic restore button window appears saying There r purchased items in phone that hv not bn transferred to library. Need to transfer them to library b4 I restore or will lose them. Don't exactly know what items r, hv also tried everything thats listed but window still pops up. Any ideas wot I can try?

Copied from your original post.
I need to restore my iphone 4 coz of a software prob.but when I clic restore button window appears saying There r purchased items in phone that hv not bn transferred to library.
You said you need to restore your iPhone with iTunes. My instructions included the following:
+Since you don't have Sync Apps selected under the Apps tab for your iPhone sync preferences with iTunes, with your iPhone connected at the iTunes menu bar go to File and select Transfer Purchases From - the name of your iPhone. After confirming all 3rd party apps on your iPhone are now in your iTunes library on your computer, select Sync Apps under the Apps tab for your iPhone sync preferences with iTunes and make sure all apps currently installed on your iPhone are selected below. Select Apply followed by a sync.+
The Transfer Purchases From - the name of your iPhone should include any iTunes content on your iPhone that was purchased/downloaded from the iTunes store which is not in your iTunes library on your computer. This includes any music, movies, tv shows, and 3rd party apps downloaded from iTunes with your iPhone that is not in your iTunes library on your computer.
After confirming all iTunes content on your iPhone that was purchased/downloaded from the iTunes store that was not in your iTunes library is now in your iTunes library, you can restore your iPhone with iTunes. After the restore is completed, this must be followed by a sync. Select the music under the Music tab, the movies under the Movies tab, the apps under the Apps tab, etc. that you want transferred to your iPhone.
If you were manually managing music and videos with your iPhone before with Manually Manage Music and Videos selected under the Summary tab for your iPhone sync preferences with iTunes, switching to syncing music, movies, and tv shows will erase all music, movies, and tv shows from your iPhone first.
Since you indicated you want to restore your iPhone with iTunes with your original post, go ahead and do so after confirming all iTunes content on your iPhone that was downloaded from the iTunes store which was not in your iTunes library is now in your iTunes library.

When sinking my iphone, it said it couldn't sink some purchased items because my library had changed, every time i open up itunes a new empty copy comes up which requires me to find the media and import it. Bottom line, restore to the correct signature

Itunes issue, reverts to blank copy after issue sinking purchased items, "auditable" said i was not the itunes certified library for the story book to sink.
Help:(

Itunes issue, reverts to blank copy after issue sinking purchased items, "auditable" said i was not the itunes certified library for the story book to sink.
Help:(

My purchased items have not been have not been available in iTunes since 12/24/2012?

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