My purchased songs are missing

I'm missing a bunch of purchases i've made in the past year. I have checked my cloud and such, and its still not there. The album was on another computer but that computer crashed and I lost everything. the problem is, I purchased that album on itunes, but its still missing. its not in my purchase history (even though i paid for it) so i can't download it from the cloud. I don't want to pay for it again but I want my music back. its terribly frustrating because there seems to be no way to recover this lost music that I purchased with itunes in the first place.

Where are you looking for your past purchases? Are you certain that you purchased them with the Apple/iTunes ID that is signed onto iTunes?
To find past purchases, log onto iTunes with the Apple ID you purchased the items under, then click on the iTunes Store, then on Quick Links in the right-hand sidebar, then on Purchased>Not in My Library>Songs (or Albums). You should see any items which are not currently downloaded to your iTunes Library displaying with a little cloud next to them (or on the top right-hand side of the Album Cover). You can individually click on selected ones, or click on "Download All" at the bottom of the screen:
Cheers,
GB

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Redownloaded purchased songs are missing some metadata

i bought resently some songs/albums in iTunes in Germany ...
i want have a save back up method for these puchased stuff ... so i tested the redownloading from purchased song over the account and the cloudsymbol both ...
always i end up with files that missing some parts of the metadata thats shown when you click "get info" in a song ...
sometimes the Copyright from the Label is missing ... than i redownloaded again and the copyrightinfo is there but no e-mail adress and purchase date ... some times all three is missing ...
is that a known problem? ... so icloud ist useless for back up because u cant get the original "flawless" purchased file back ...
have others these problems?

I have this same problem.

I recently transferred my ITunes library to an external hard drive. I made sure to copy all the data from the saved location. After the transfer I noticed that a lot of albums are missing the first song and some recently purchased albums are missing.

I recently transferred my ITunes library to an external hard drive. I made sure to copy all the data from the saved location. After the transfer I noticed that a lot of albums are missing the first song and some recently purchased albums are missing. Is there any way to recover the data? Thanks for any help.

I may have found an answer here:
http://www.ilounge.com/index.php/articles/comments/moving-your-itunes-library-to -a-new-hard-drive
They only thing I can assume is that my external hard drive was slow to start and iTunes defaulted to its old directory (see the last paragraph at the link above). However, once my external was recognized shouldn't everything have fixed itself?
Message was edited by: williamson42
Message was edited by: williamson42

I update my IPhone4 to IOS6 from IOS4.3.3. My all songs are missing in the Iphone4. How to get those songs into my Iphone from ITunes. Even after sync also not coming to IPhone.

I update my IPhone4 to IOS6 from IOS4.3.3. My all songs are missing in the Iphone4. How to get those songs into my Iphone from ITunes. Even after sync also not coming to IPhone.

The iphone is not storage/backup device.
The sync is one way - computer to iphone.
The only exception is itunes purchases. File>Devices>Transfer Purchases
You should copy everything from your old computer, or your backup copy of your old computer, to your new one.

ITunes thinks songs are missing when they are NOT...

I've written about this in the past and I thought I had fixed it manually. For some reason a large number of my songs (about 1300) in iTunes are not able to be found on the drive when I try to play them. Once I try to play them I get an error message saying "The song "song name" could not be used because the original file could not be found. Would you like to locate it" and then the "!" symbol shows up next to the song. The songs files ARE there though.
In the past I thought I solved this problem because I "re-added" using all the songs in my library (about 4500) "File->Add To Library". If the song was one of these "missing" songs it was re-added to the library. The songs that were not "missing" were not re-added. (and again, the song files iTunes is re-adding are the exact song files it is saying aren't there in the first place) After the "re-add" I essentially had two of all the missing songs. One with the "!" and one without it. The newly added songs did not have any of the stats the original song had. So I used a script I was told about that goes through and syncs the song's statistics. Then after the song stats were synced I removed the "!" song from the library. I had to do this one song at a time. Of course, this took a VERY long time and I don't really want to go through it again... especially now that I know it may not be a permanent fix anyway!
However here is something new I noticed now that I have Leopard: The files that are showing up as missing are also the ones that don't have a "thumbnail" icon of the album cover in the finder. Also, if I go into coverflow view in the finder those files don't have the album as the other files do. However, there should be no differences between the files. For example, one album where each song was ripped at the same time in the same way will have some songs that have the cover icon and some that don't.
As I reported last time, this is not specific to one machine and has noting to do with the drive the songs are on. This also was happening on both 10.5.1. and 10.4.11 and lower.
So, why is this happening and how can it be fixed. I'm not going to re-import the songs because then I loose all my stats, ratings, etc and have to re-do the long method of fixin the stats.. There needs to be some way to permanently fix this problem. Is it with the song files or the library? Is there some sort of validation script that can be run?
Oh, on a side note... pre-leopard the "!" would show all the time. Now, if I close iTunes and re-open the "!" are gone until I try to play the song that should have the "!". This makes things even more challenging because I can't quit iTunes if I want to know which songs are "missing".
Jeff

I have this same issue. I use an external HD connected to an Airport Extreme Base station to store my music. On Tiger 10.4.11 iTunes created a music database just fine and found every mp3. I just installed Leopard last night and left iTunes to create its database overnight. It found every song, but there are plenty with the exclamation just as you described. If I want to play these songs I must hit "Yes" to locate the song manually. I can then play any other song with an exclamation point in that particular album, but if I go to try to play another song with an exclamation point from another album I must repeat the process again.
It's definitely a problem with Leopard as I just got my mac back from the Apple store with a replaced hard drive. I created the iTunes database in Tiger on one day, then the next decided to purchase and install Leopard. So one day passed between each instance of building the database and it worked fine on a clean install of Tiger but not on a clean install of Leopard.

My songs are missing , looks like a I tunes upgrade

My Songs are missing, I have a grey screen that has just an apple picture and can go to the store. I did click do not download when the upgrade box appeared.

Reboot, repair/reinstall iTunes.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device.
tt2

TS1424 Parts of songs are missing on certain songs of the album. Can I redownload the album?

Hi,
I have bought an album and noticed that parts of songs are missing. It is like they only partially downloaded because the tracks stop at the same place every time. Can I redownload the album to fix the problem?
Thanks.

Yes, If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

HT1209 My Itunes Library and iPhone have fallen out of sync on music over the yearsare - how can I compare my itunes library with my Iphone to see what songs are missing from my library so I can then bring my Library up to date

My Itunes Library and iPhone have fallen out of sync on music over the yearsare - how can I compare my itunes library with my Iphone to see what songs are missing from my library so I can then bring my Library up to date

Hello Solid Buck,
Thank you so much for providing the details about the duplicate song issue you are experiencing. It sounds like you would like to remove the duplicate songs that will not play on your iPhone, but when you connect it to iTunes, iTunes only shows you one copy of the song on your iPhone.
In this situation, I recommend deleting the individual songs that do not play directly from your iPhone. I found the steps to do this on page 61 of the iPhone User Guide (http://manuals.info.apple.com/en_US/iphone_user_guide.pdf):
Delete a song from iPhone: In Songs, swipe the song, then tap Delete.
Thank you for using Apple Support Communities.
Best,
Sheila M.

Disappointed with IOS7, i had organized my music library as per the Genre and now im unable to hear all the songs of the same genre like in the earlier versions. The options of "all albums" and "all songs" are missing in this version of IOS. Help Please..

Disappointed with IOS7, i had organized my music library as per the Genre and now im unable to hear all the songs of the same genre like in the earlier versions. The options of "all albums" and "all songs" are missing in this version of IOS. Help Please..

It would be nice if you told others the steps you've tried and/or how you used to have your setup.
Anyway have you tried tapping MORE this will then bring you to
the selection-list of Audiobooks, Genres, Compilations & Composers.
Selecting Genres gives you a list of all your music split into genres which was set within the Music downloaded via iTunes or uploaded from CD or which you may have set yourself.
Then you just select the Genre you want:
If certent songs are not correctly gategorised you may need to go into iTunes and reselect via Get-info
>Info>Genre and change it there. That way you should end up with all songs of Jazz or other in 1 place.

I have a iPod Nano, when it is connected to my laptop all my songs and books are there but when it is disconnected from laptop, some books and songs are missing from the library

I have a iPod Nano, when it is connected to my laptop all my songs and books are there but when it is disconnected from laptop, some books and songs are missing from the library

I have a simlar issue like this when loading my movies to my iTouch. iTunes says that all of your wanted content is sync and your iPod says that all content wasn't synced, is that what you are saying?

I have been trying to dl itunes on a computer thats used my songs are missing

have been trying to dl itunes on a computer thats used my songs are missing?

I do not understand what you are saying

No iTunes exclamation marks, but iTunes still says 70 songs are missing

Hi all,
I have had this problem for a while now and haven't found it addressed anywhere online (tried searching in this forum as well as other forums through Google Search for quite a while).
Here is the issue:
My music library occasionally shows exclamation marks due to me having moved some file or folder around. I am a very organized person, so I always make sure to locate all files and make all of the exclamation marks disappear. I go through my whole music library (a little over 3000 files) until I make sure there are no more exclamation marks. As I am on the last exclamation mark, and I am 100% sure I have checked all of the files and there are no other exclamation marks except for that one, iTunes still says that it wasn't able to find 70 songs in the dialog box after it has located the one with the last exclamation mark.I double-check and triple-check, but I am totally not able to locate any other exclamation marks after that final one.
What is going on here? Why does iTunes claim songs are missing when there are no exclamation marks?
Please don't suggest that I repopulate my library by deleting and then re-adding the songs to fix this issue. I am not willing to do that as it will lose my library, which is a highly customized one (not all songs on my drive are included, only the ones I want to have on my iPhone).
Looking forward to hearing any other suggestions.
Thanks guys!

Lost & Found Playlists
Create a playlist called Found, select everything in Music and drag it into the Found playlist (it may take some time to count the tracks that are to be dropped). Create a smart playlist called Lost matching All the rules Playlist is Music and Playlist is not Found. Your lost tracks will be in this playlist.
If the missing files can be tracked down are in vaguely standard artist & album folder I have a tool called FindTracks that could help repair the broken links. Alternatively if you just want to remove them then in the Lost playlist use Ctrl+A followed by Shift+Delete.
I assume you've determined that these links must be in music rather than say podcasts or audiobooks? Widen the search if required.
For the long run why not make a playlist for what goes on the iPhone and then import all of your media to the library?
tt2

Purchased and charged for a song today via my ipad. it's in the cloud and on the iphone but it did not make it to the imac. all other purchased songs are there. any ideas? thanks

the song is in the cloud and on my iphone but not on the imac. all other purchased songs are on the imac. any ideas? thanks

ITunes menu, preferences, store. Check off show iTunes in the cloud purchases. Return to your music library. Click the cloud icon to download it. You must be signed into iTunes under the store menu.

IOS update to 5.1 now all purchased apps are missing

I just completed the iOS update on my husband's phone & all of his purchased apps are missing. They are not in his phone, nor are they in iTunes despite a previous back up. Where are they & how do I restore them?

As long as the apps are still available in the store, and you use the same iTunes account as you originally used to buy them, then you should be able to re-download them for free : http://support.apple.com/kb/HT2519 . If you download them to your computer's iTunes you could then try restoring to your backup and see if that restores them and their settings/content - a backup doesn't contain the actual apps, just their content/settings, so for the restore to work fully iTunes needs access to the apps so that it can restore them.

Please help!! Downloaded songs are missing!

The iTunes was closed in some reason while I'm downloading songs.
I've reboot it afterwards and clicked "Check for Available Downloads",
It says "All purchases has been downloaded from this account."
I've been looking through for hundred times,
but i just cant find the songs in the iTunes.
What can i do about it?
thanks for your attention

Normally a purchase is only removed from the download queue when it has been successfully downloaded and installed in your library. Unsuccessful transfers should resume next time you start iTunes and/or remain availible with *Store > Check for Available Downloads*.
It might be work checking the Downloads folder in your iTunes Media folder as well as the folder with the rest of the album tracks in case the files completed downloading but were not added to the library. You could also view your library sorted in Date Added order in case some weird aspect of the tags is making the tracks appear in a different place from the rest of the album.
If you still can't find them use the "Report a problem" link in your account history and explain the issue clearly & politely detailing exactly which tracks you are missing. Normal turnaround for a response is about 48 hours and I would assume they will requeue the missing items.
tt2

My purchased songs are missing

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