My purchased songs do not show up in my 'purchased' page on the itunes sotre.
I've purchased a number of songs from itunes, and upon reformatting my computer I lost all of them. I followed all the steps I could find on the apple website, however my itunes (at the current version) seems to differ from what support on the website tells me; See the link below.
http://i.imgur.com/T25VU.jpg
I contacted support, and I recieved an email telling me they had "posted the missing items to your download queue and they are waiting to be downloaded at your earliest convenience." Now, the problem was that upon redownloading the songs, my computer suffered another critical failure, which resulted in needing to be reformatted again. The problem presented itself, so after trying all steps I could to get my music back, I contacted support again. I recieved an email containing the following;
"I looked at your account and saw that on 09/14/2011, the iTunes Store made an exception and allowed you to download your purchases again. However, because your songs gone missing, I have decided to make a Second--and Final--exception for you.
Please note that Apple does not offer protection for the loss of data from your hard disk, so I recommend that you back up your iTunes library as soon as possible and thereafter on a regular basis."
This seems to be the opposite of what the itunes website tells me, see the following link;
http://support.apple.com/kb/HT2519
Additionally;
http://support.apple.com/kb/DL1103
I feel very disatisfied with this contradiction between the iTunes support and the iTunes support website, as well as extremely decieved if I am in fact unable to download my purchases.
This seems to be very misleading. When I looked for assistance regarding my downloads and iCloud (see the two links I posted) I found nothing saying it was exclusive to the US.
http://www.apple.com/icloud/
When I found this, I still struggled to find any evidence that it was US only, until down the very bottom of the page;
"Some music features of iCloud are available in beta now in the U.S. only and require iOS 4.3.3 on iPhone 3GS, iPhone 4 (GSM model), iPod touch (3rd and 4th generation), iPad, or iPad 2, or a Mac or PC with iTunes 10.3 or later"
I feel extremely mislead. Especially given in my initial correspondance with iTunes support, nothing of this nature was mentioned.
http://i.imgur.com/YUgab.jpg
Indeed, in my second response form iTunes support, I was still not provided with any information regarding why my store page and profile differed from that of the apple website.
http://i.imgur.com/YUgab.jpg
Had I been given this information immediately, I would have been able to make different decisions based upon that knowledge, and saved myself a great amount of time and hassle.
Now I find myself asking why I would bother buying music on iTunes at all? As a student, I have an extremely tight budget and bought songs only when I could REALLY spare the cash, if I found the artist exceptionally good. I'm wondering why I would even buy music on iTunes, if it doesn't provide basic the download managing software that it implies, and even outright says that it does (with an exception that I struggled to find).
While I do understand that this mainly my fault for not digging through dozens and dozens of web pages (well, I did, but not the right ones apparently) I feel extremely disatisfied with how I have been decieved and wasted money I otherwise wouldn't have spent.
From this point on I'll only be buying music CD's and DVD's, or buying from online retailers that DO offer proper download management and redownloading.
Thank you for your quick response, roaminggnome. At least from this point I can make much more informed decisions. I guess my next question is if it is possible to refund my purchases from iTunes, so I can purchase some form of media that won't become corrupted when my computer decides to throw another fit : \
Just an additional side-thought. Isn't the act of backing up (copying) music against the law in some areas? Doesn't it fall under piracy laws in some countries? I'm probably wrong there, but for some reason that rings a bell for me, given it's the reproduction of digital media.
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Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
You can download your purchases directly to your computer.
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http://support.apple.com/kb/HT2519
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I recently found a way to add the "EXPLICIT" tag to songs in my iTunes Library (using Subler), and just presumed that the tags were not showing up in my iPhone Music because the phone simply did not have the function to display them.
However, in iOS 7, and seeing every song I have ever purchased, I noticed that the iPhone can indeed show whether songs are explicit or not (by marking them with a letter 'E').
Therefore I am just wondering why I can see whether songs are explicit on my Mac, yet not on my iPhone. I have tried removing the songs from my iTunes Library, syncing to remove them from my phone, re-adding them to my Library, and then re-syncing to put them back onto my phone, and the explicit tag still does not show up.
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Thanks
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