My purchased TV show says "downloaded" but only plays a few seconds of the program.
Why does my puchased TV show download only a few seconds of the show--it says "Downloaded"
Ah, figured it out. Had to completely delete the song from my purchases - put it in the recycle bin. Found it in the store, hit the Buy button, prompt said I already had bought it, and asked if I wanted to download it. Worked this time.
Thanks
Similar Messages
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HT203167 Some songs only play a few seconds
Just downloaded new John Mayer, Born and Raised, album and there are about 6 songs that will start playing but only play a few seconds of the song and the skip to the next track. Can't find any answers in iTunes support. Any suggestions????
Assuming you are in a region where you are allowed to redownload your past purchases, delete the current copies from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If the problem persists, or that facility is not available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
tt2 -
I purchased a song of iTunes last night. It says it has successfully downloaded but only plays the first second of a 2.43min song. How do I fix this or get a refund?
If the store in your country does allow it, try to download the song again, see this support article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise report a problem with your purchase. Sign into the iTunes Store and view your purchase history in your account section. Beside the recently bought song should be a link "Report a problem".
Regards
Léonie -
I can see my previously purchase music, it says downloaded but why can't i download the music? The were accidentally deleted from the itune folder?
Do I have to have icloud to download previously purchased music?
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how do i download purchases already showing as downloaded but were never actually downloaded?
If they show as 'downloaded' in the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes then are they listed in your iTunes library e.g. if they are music tracks are they shown in the Music section where you would normally click on them to play them ? If they are then iTunes is seeing them and assuming that you have them somewhere, even if you don't have the actual music (or film, TV programme etc) file on that computer - try deleting that entry from your library and they should get the cloud symbol against them in the Purchased link for re-downloading.
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I tried to download this to my macbook but when I click on it in the app "purchases" section, it says download but won't allow me to download it. Why?
What is it exactly that you're trying to download?
Do you have the URL we can check for you? -
trying to download the trial version of acrobat pro dc.The installer's says downloading but it's stuck with 3% for the last 30 minutes. What to do?
Try downloading from below link :
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Click on Acrobat pro DC option and then click on the option : File 1 of 1 (544 MB) -
I bought a tv series and downloaded it but the accidentally deleted the file, when I go into iTunes purchased items it says downloaded. How can I get it again without paying please?
I would start off with Firefox's Add-ons page. Either:
* Ctrl+Shift+a
* orange Firefox button (or Tools menu) > Add-ons
In the left column, click Extensions. Then look for unwanted extensions and try the Remove button.
If the Remove button is missing, this usually means the extension was installed through the Windows installer. In that case, check for it in the Windows Control Panel, Uninstall a Program. Clicking the "Installed on" column header will bring the most recent additions to the top for easier spotting.
After you get rid of it, assuming you can remove it in one of those two ways, I suggest "mopping up" with some malware removers. This article lists tools that other Firefox users have found helpful: [[Troubleshoot Firefox issues caused by malware]].
Any luck? -
I downloaded one movie and rented others, when I open iTunes and select the movie it says downloaded, but I have not figured out how to play the movies!
Hello there, Starbrute11.
The following Knowledge Base article provides some great troubleshooting steps for your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
HT1567 trying to preview song but only plays for 5 seconds
When i preview a song it will only play for 5 seconds instead of the 1min/half it allows. I 've never had this problem before. I update the software, but it still will not allow me to listen to the song no more tham 5 seconds
I have had this problem for quite awhile. Sometimes the preview plays all the way through, or not. I had it in the previous version and now the new version. There is no help from Apple/iTunes. It seems odd that WE must continue to try and find the solution to THEIR errors without any comments or help from Apple.
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ITunes only plays a few seconds of song and moves on
I just downloaded an album from iTunes and the most bizarre thing is happening. For the first three songs, it plays approximately 3 seconds of the song and then moves to the next song immediately. But, on the 4th song and beyond it plays the entire song. I'm thoroughly confused by this and it's irritating to say the least! Any ideas as to why this is happening and how I can stop it without uninstalling and reinstalling iTunes? (If it helps, the album works fine on my desktop which I homeshare with).
Hello there, ashglaw14.
It sounds like you may have some interrupted downloads on your desktop computer. The following Knowledge Base article provides some steps to check if you have interrupted downloads:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
If that is not the case, then you may just want to download the songs again, by deleting the songs having the issue:
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Mac or PC
Before you delete, find out if you'll be able to download the song you deleted again (it depends on where you live). To delete a song:
Launch iTunes.
From the Library pop-up menu, choose Music.
Click Songs in the navigation bar.
Click the song you want to delete.
Press the Delete key on your keyboard.
In iTunes 11, the album cover art will remain visible, but a cloud icon will appear on it to allow you to download the item again (in countries that support this).
Note: If you didn't purchase a song from the iTunes Store, you won't be able to download it again for free from iTunes in the Cloud. You might want to back it up somewhere on your computer.
Once that is complete, then download your purchase again, by using the information found here:
Download past purchases
http://support.apple.com/kb/ht2519
iTunes Store
Open iTunes and go to the iTunes Store.
Click Purchased in the Quick Links section.
Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
Select Not in My Library to view purchased content that isn't on your computer.
Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you will see Recent Purchases instead of All Songs or Albums.
Click the Download icon next to the item you want to download.
If an item is already in your library, the Download icon won't appear.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro -
Purchase book from ibooks and paid for it. When I look up "purchased" it says it is downloaded but I cannot find it in either ibooks or itunes. Am very new at this and read all previous similar posts, but nothing helped. Please help me find my book.
If it shows as 'downloaded' in the Purchased tabs in the iBooks app then it should show on the bookshelf in the app. If you select the My Books tab in the app (bottom left) and then tap the 'collection' name at the top middle of the bookshelf and select the 'All' collection does it then show on the bookshelf ?
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My hard drive crashed and I moved my I Tunes library back from Carbonite but there are songs / albums that are missing! Lots of Exclamation points!
Anyway, I can see the songs and albums on my purchased list in the ITunes store page. They all say they are "downloaded" but ITunes on my computer can't find the songs.
I looked on my hard drive and the are not on the hard drive. How can I Re-Download to put these purchased songs back on my new hard drive? The songs are on my I Phone but I don't want to sync since it will strip them out of my phone too.
Thanks!Try authorizing the computer. Launch iTunes. From the iTunes menu bar click Store > Authorize This Computer
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
the update to osx 10.8.2 has not taken effect? it showed it downloading the update in the app browser but did not restart of its own accord or take me to the grey screen it describes. after restarting myself it still says the upgrade is still available? and iphoto does not work as it needs 10.8.2 to work!
what am i not doing right? this could well be me being thick. so any help would be much appreciated.Welcome to the Apple Support Communities
Download OS X 10.8.2 > http://support.apple.com/kb/DL1581 Finally, install that and go to > Software Update to install 10.8.2 Supplemental -
So I downloaded the Ellie Goulding album and the first few songs only play up to 15 seconds of the song and then skip to the next one. It wont let me drag the scroller to a further point in the song because when I do it doesnt play and goes to the next one. But it isn't on the other songs. just the first 3 or 4. what do I do?I could rebuu the songs that would be a waste. I have a PC so i am having a hard time calling for support because I dont know the serial number.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
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